The rapid growth of artificial intelligence based applications has led to diverse user responses, which are commonly expressed through reviews on the Google Play Store. These user reviews not only reflect satisfaction levels but also provide valuable insights into user sentiment regarding application performance and quality. Therefore, sentiment analysis serves as an effective approach to syste…
Penelitian ini bertujuan menganalisis hubungan kausalitas antara indeks kebahagiaan, pengeluaran pemerintah, dan pertumbuhan ekonomi di 12 negara emerging market selama periode 2013–2024. Data yang digunakan merupakan data sekunder yang diperoleh dari World Happiness Report dan World Bank. Metode analisis yang digunakan adalah Panel Vector Autoregression (PVAR) dengan uji kausalitas Granger u…
nformation technology services play a crucial role in supporting academic activities in higher education institutions. One of the important IT services is a ticket-based service system used to handle incidents and service requests from users. Open Ticket UPT TIK Universitas Sriwijaya is a system implemented to manage information technology service complaints and requests submitted by students. …
The implementation of Social Customer Relationship Management (Social CRM) on mobile platforms holds significant potential for enhancing interaction between companies and customers. However, in practice, it still faces various obstacles, such as delayed responses and limited interactive features, which can hinder the effectiveness of two-way communication. This study aims to evaluate the effect…
Sustainable development is the main focus of local governments in their efforts to improve community welfare, particularly through the achievement of Sustainable Development Goals (SDGs). One of these goals, SDG 6 (Clean Water and Sanitation), emphasizes the importance of access to clean water and proper sanitation for all. This study aims to analyze public sentiment towards the Palembang City …
The rapid development of visual platforms such as Pinterest requires a deeper understanding of how functional and emotional aspects influence user experience. This study aims to analyze the influence of Pragmatic Quality, Hedonic Quality-Stimulation, and Hedonic Quality-Identity on Attractiveness in the Pinterest application. The research employs a quantitative approach using the AttrakDiff ins…
The increasing number of reviews for the Google Gemini app on Google Play Store reflects a variety of user opinions regarding the performance of this AI-based application. To identify sentiment patterns, this study conducted a comparative study of three classification algorithms: Support Vector Machine (SVM), Naive Bayes, and Random Forest, using 14,479 raw reviews collected through scraping. T…
The implementation of a Knowledge Management System (KMS) in higher education requires readiness in human, organizational, and technological aspects to ensure optimal acceptance. This study aims to analyze the influence of Human, Organization, and Technology factors within the HOT-Fit model on KMS acceptance in the Laboratory of the Faculty of Computer Science, Universitas Sriwijaya. This resea…
The determination of priority nutrition intervention programs at the school level has not yet been supported by a systematic multicriteria decision-making model, which may lead to less consistent and less objective decisions. This issue becomes increasingly important considering the existence of various school-based nutrition intervention programs, such as the Free Nutritious Meal (MBG) program…
The rapid development of the digital gaming industry has encouraged companies to optimize Customer Relationship Management (CRM) strategies to enhance purchase intention and customer loyalty. This study aims to analyze the influence of Customer Relationship Management (CRM) on purchase intention and customer loyalty among PlayStation App users. This research employs a quantitative method with a…
The ever-evolving digital banking services require a comprehensive understanding of user perceptions. This study applies a knowledge discovery approach to analyze the sentiment of user reviews of the Blu by BCA application by comparing three classification algorithms, namely Support Vector Machine (SVM), Convolutional Neural Network (CNN), and IndoBERT. Data was obtained through the process of …
Vasectomy-related conversations on X (Twitter) frequently generate polarized pro–contra debates that can shape public understanding of male contraception, yet evidence on Indonesian netizens’ sentiment remains limited. This study maps and classifies sentiment toward vasectomy during April–June 2025 using a descriptive quantitative text-mining and NLP pipeline. After preprocessing (cleanin…
The rapid advancement of information technology has significantly boosted the digital entertainment industry, notably the online gaming platform Roblox, which boasts over 111 million daily active users globally. In Indonesia, the high number of users correlates with a vast volume of reviews on the Google Play Store, encompassing diverse opinions on gameplay experience, technical issues, and app…
This study aims to analyze and compare the performance of two conventional time series forecasting models, Holt–Winters and Seasonal Autoregressive Integrated Moving Average (SARIMA), in predicting monthly climate variables in Semarang City, including air temperature, rainfall, and humidity. A head-to-head multivariable comparison was conducted within a single experimental framework in a trop…
The increasingly intensive use of social media in everyday life has various implications for the psychological condition of users, one of which is an increase in stress levels due to high usage duration and excessive exposure to information. This condition necessitates an analytical approach to understand and predict user stress levels more objectively. This study aims to compare the performanc…
Social media is widely used today for communication and information exchange. One of the most popular social media platforms is Instagram. The comments section on an Instagram post creates discussions among users regarding issues that are currently being widely discussed. One of the issues that is currently being widely discussed is the free lunch program, which is a new program created by the …
Penelitian ini menginvestigasi determinan perilaku impulsive buying selama acara Flash Sale di platform Tokopedia. Berlandaskan pada kerangka kerja Unified Theory of Acceptance and Use of Technology 2 (UTAUT2), penelitian ini menguji pengaruh Hedonic Motivation dan Price Value terhadap Behavioral Intention, serta dampaknya terhadap Impulsive Buying. Pendekatan kuantitatif diterapkan dengan meng…
Shallots are a food commodity that often experiences price fluctuations and is one of the contributors to inflation in the city of Palembang. This study compares the ARIMA, SARIMA, and LSTM methods for predicting shallot prices using daily data from January 2020 to October 2025. The research stages include data collection, preprocessing, visualization and decomposition, division of training and…
The rapid development of digital camera technology has resulted in a wide variety of cameras with diverse specifications. This situation often makes it difficult for novice photographers to determine which camera suits their needs and budget. Therefore, this study aims to build a Decision Support System (DSS) for camera selection for beginners by combining the Entropy and MARCOS methods. The En…
Pemilihan sepatu atletik yang tepat sangat penting bagi pelari pemula karena berpengaruh terhadap kenyamanan, performa, dan risiko cedera, namun banyaknya pilihan sepatu dengan karakteristik yang berbeda sering menyulitkan proses pengambilan keputusan. Penelitian ini bertujuan untuk membangun Sistem Pendukung Keputusan (SPK) pemilihan sepatu atletik bagi pelari pemula dengan mengombinasikan m…
The advancement of digital technology, particularly Generative Artificial Intelligence (AI), has driven significant transformation in the marketing operations of Micro, Small, and Medium Enterprises (MSMEs). This study aims to analyze the acceptance of Generative AI in MSME marketing operations and examine its influence on customer loyalty by employing the Technology Acceptance Model (TAM). The…
Learning about ancient human fossils remains predominantly reliant on two-dimensional media and is further constrained by limited public access to museum collections, resulting in suboptimal implementation of interactive and contextual learning processes. This study aims to develop FOSSERA as an Augmented Reality (AR)-based educational application that presents three-dimensional visualizations …
Penelitian ini menganalisis kualitas layanan elektronik (e-service quality) pada aplikasi MyTelkomsel sebagai respons atas keluhan pengguna terkait lambatnya respons layanan dan kurang optimalnya fitur dukungan otomatis. Tujuan penelitian adalah mengukur tingkat kepuasan pengguna serta mengidentifikasi atribut layanan yang perlu diprioritaskan untuk perbaikan. Data dikumpulkan melalui kuesioner…
Penentuan jurusan di SMK Tri Dharma masih dilakukan secara manual dan cenderung subjektif, meskipun telah dilaksanakan tes akademik saat penerimaan siswa baru. Keputusan jurusan lebih banyak dipengaruhi pilihan pribadi atau orang tua tanpa mempertimbangkan hasil angket minat dan bakat secara menyeluruh, sehingga menimbulkan ketidaksesuaian jurusan dan penurunan motivasi belajar. Penelitian ini …
Penelitian ini mengkaji faktor-faktor psikologis yang memengaruhi perilaku pembelian impulsif konsumen selama acara flash sale Shopee di Kota Palembang dengan menggunakan kerangka Theory of Planned Behavior (TPB). Penelitian ini menggunakan pendekatan kuantitatif kausal dengan data survei dari 154 pengguna Shopee yang terlibat dalam pembelian flash sale. Data dianalisis menggunakan pendekatan S…
Ulasan pengguna pada platform crowdfunding memiliki nilai strategis sebagai bahan evaluasi kualitas layanan. Penelitian ini menganalisis sentimen ulasan pengguna aplikasi Kitabisa serta membandingkan kinerja algoritma Naive Bayes, Support Vector Machine (SVM), dan Random Forest dengan menerapkan framework CRISP-DM. Data penelitian terdiri dari 1.624 ulasan yang dikumpulkan dari Google Play Stor…
Penelitian ini menginvestigasi determinan perilaku impulsive buying selama acara Flash Sale di platform Tokopedia. Berlandaskan pada kerangka kerja Unified Theory of Acceptance and Use of Technology 2 (UTAUT2), penelitian ini menguji pengaruh Hedonic Motivation dan Price Value terhadap Behavioral Intention, serta dampaknya terhadap Impulsive Buying. Pendekatan kuantitatif diterapkan dengan meng…
Type 2 diabetes mellitus is a chronic metabolic disease that requires proper dietary management to control blood glucose levels. However, many people with diabetes experience difficulties in determining food choices that meet their daily nutritional needs. Therefore, this study aims to develop a decision support system for healthy food recommendations for patients with type 2 diabetes mellitus.…
Penelitian ini bertujuan untuk menganalisis tingkat keterlibatan (engagement) pada akun Instagram @himsiunsri sebagai media komunikasi strategis organisasi HIMSI di lingkungan Fakultas Ilmu Komputer Universitas Sriwijaya. Kajian difokuskan pada periode Agustus hingga November 2025 dengan meninjau perkembangan jumlah pengikut, intensitas dan konsistensi unggahan, performa kategori konten, serta …
Perkembangan TikTok Shop sebagai platform social commerce meningkatkan peran influencer dalam memengaruhi keputusan pembelian produk skincare. Namun, kompleksitas faktor influencer yang terlibat menyulitkan identifikasi pola keputusan pembelian secara sistematis. Penelitian ini bertujuan untuk mengevaluasi secara eksploratif penggunaan algoritma Decision Tree dalam mengklasifikasikan keputusan …