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EFEKTIVITAS SRIKANDI MENURUT PEGAWAI (STUDI KASUS DINAS PARIWISATA KOTA PALEM…
This study aimed to analyze employees' perceptions of the use of the SRIKANDI Application (Integrated Dynamic Archival Information System) at the Tourism Office of Palembang City based on the three dimensions of e-government proposed by Indrajit (2016), namely Support, Capacity, and Value. This research employed a descriptive quantitative approach, which was intended to describe the actual cond…
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- xvi, 134 hlm.; ilus.; tab.; 29 cm.
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- T1860802025
GAMBARAN UTILISASI PELAYANAN KESEHATAN GIGI DAN MULUT KARYAWAN DAN KELUARGA P…
Dental health is an essential component of overall health that affects individual well-being and productivity. The 2023 Indonesian Health Survey reported a high prevalence of oral and dental problems and a low utilisation of dental health services. PT X, a state-owned enterprises in Palembang, provides additional health insurance for its employees and their families through PT Y. This study aim…
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- xiv, 79 hlm.; ilus.; tab.; 29 cm.
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- T1861562025
ANALISIS KINERJA PELAYANAN PETUGAS LOKET PEMBAYARAN PAJAK TAHUNAN DI KANTOR S…
Performance is the result of work achieved by a person based on job requirements. Employee performance can be measured from performance indicators which are benchmarks for a person's work achievement. By measuring employee performance, organizations can find out the extent of employee performance so that the organization can provide feedback on the results of performance measurements, encourage…
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- xiv, 58 hlm.; ilus.; 29 cm
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- T1597592024
ANALISIS PEMBINAAN AKREDITASI LABORATORIUM KESEHATAN OLEH DINAS KESEHATAN PRO…
Health laboratories play an essential role in managing COVID-19 outbreaks by conducting rapid and accurate examinations to help control additional cases. Accreditation serves as a tool to enhance service quality standards. However, in South Sumatra, 50% of health laboratories have yet to be accredited, necessitating an analysis of the guidance provided by the South Sumatra Provincial Health Off…
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- xvi, 81 hlm.; ilus.; tab, 29 cm.
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- T1515902024
RANCANG BANGUN APLIKASI LAYANAN ANTRIAN PASIEN BERBASIS WEBSITE DIPUSKESMAS P…
Puskesmas pasar prabumulih pada waktu tertentu mengalami kepadatan jumlah pasien yang berkunjung, dikarnakan antrian yang terlalu panjang dan puskesmas masih menggunakan sistem pelayanan dan pengelolahan data secara manual menggunakan buku besar dalam menunjang kegiatan perkerjaannya yang disarankan belum optimal. Untuk mengatasi masalah tersebut, diperlukan sebuah sistem sebagai alat bantu dal…
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- xiii, 52 hlm.; ilus.; 29 cm
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- T1501692024
ANALISIS IMPLEMENTASI KEBIJAKAN UJI KOMPETENSI JABATAN FUNGSIONAL TENAGA KESE…
Background: The competency test for functional health positions is one of the efforts to improve the quality of health services and ensure the competency of health workers in Palembang City. However, the implementation of this competency test faces several challenges, including the lack of a compiled competency dictionary and insufficient information dissemination. Objective: To analyze the imp…
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- xv, 108 hlm.; ilus.; tab, 29 cm.
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- T1526302024
FAKTOR-FAKTOR YANG MEMPENGARUHI PEMANFAATAN PELAYANAN KESEHATAN PADA PESERTA …
Penelitian ini bertujuan untuk mengetahui apakah terdapat pengaruh tingkat pengetahuan peserta JKN-KIS, sikap petugas kesehatan dan ketercapaian fasilitas kesehatan secara simultan terhadap pemanfaatan pelayanan kesehatan pada peserta JKN-KIS di Puskesmas dan jaringannya. Penelitian ini merupakan penelitian kuantitatif dengan menggunakan metode pengumpulan data dengan menyebarkan kuesioner. Pop…
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- xiii, 126 hlm.; ilus.; 29 cm
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- T1598442024
PERBEDAAN TINGKAT KEPUASAN PASIEN JKN DAN PASIEN UMUM TERHADAP MUTU PERBEDAAN…
Kepuasan pasien merupakan indikator pertama dari standar suatu rumah sakit dan suatu ukuran mutu pelayanan. Namun nyatanya pasien JKN mempunyai kepuasan yang jauh lebih rendah dibandingkan dengan pasien umum. Oleh karena itu, penelitian ini bertujuan untuk membahas seberapa besar Perbedaan Tingkat Kepuasan Pasien JKN dan Pasien Umum Terhadap Mutu Pelayanan di Unit Rawat Inap Rumah Sakit (System…
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- xvii, 126 hlm.; ilus.; tab.; 29 cm
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- T1479622024
INNOVATIVE GOVERNANCE SEBAGAI STRATEGI INOVASI PELAYANAN PUBLIK DI BADAN PERE…
This research seeks to examine the execution and limitations of innovative governance as a strategy for enhancing public service innovation, led by the Regional Development Planning and Development Agency serving as an innovation facilitator in Palembang City. Utilizing benchmarking concepts derived from the Global Innovation Index and the Government Innovation Index of South Korea, the study e…
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- xiv, 99 hlm.; ilus.; 29 cm
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- T1458442024
ANALISIS KUALITAS PELAYANAN ANGKOT FEEDER LRT MUSI EMAS KOTA PALEMBANG PASCA …
The average annual load factor exceeding 70% for corridors 1, 3, 6, and 8 from 2023 to 2025 indicates a high public demand for integrated public transportation with the LRT. Route extensions were implemented in corridor 1 (3 km), corridor 3 (465 meters), and corridor 6 (1.03 km). This study aims to analyze user service quality of the Musi Emas feeder based on operational performance compared to…
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- xvi, 122 hlm.; ilus.; tab.; 29 cm.
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- T1849812025
PERAN KANTOR IMIGRASI KELAS I TPI PALEMBANG DALAM PENGAWASAN DAN PENINDAKAN T…
Datangya Tenaga Kerja Asing di Kota Palembang tentunya memiliki dampak positif dan juga negatif. Beberapa insiden kejahatan yang dilakukan oleh Tenaga Kerja Asing (TKA) ilegal seringkali terjadi pada waktu-waktu tertentu, menyebabkan kekhawatiran yang mendalam dan mengakibatkan kerugian bagi individu, masyarakat, serta pemerintah serta kemanan dan kesejahteraan masyarakat. Kesejahteraan berarti…
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- xv, 92 hlm.; ilus.; 29 cm
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- T1458282024
EFEKTIVITAS PELAYANAN BERBASIS APLIKASI OJIN (OJEK INDRALAYA) DALAM MEMENUHI …
This study evaluates the effectiveness of the OJIN (Ojek Indralaya) application as a digital transportation solution for students at Universitas Sriwijaya, Indralaya Campus. Employing a qualitative approach and Campbell J.P.’s effectiveness theory, the research assesses seven indicators of effectiveness through interviews, observations, and documentation. The findings indicate that OJIN is ef…
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- xv, 138 hlm.; ilus.; tab.; 29 cm.
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- T1848202025
HUBUNGAN ANTARA KUALITAS PELAYANAN PEMASANGAN INTRAUTERINE DEVICE (IUD) PADA …
Latar Belakang : Jumlah penduduk Indonesia terus meningkat dan pada tahun 2023 mencapai 278,6 juta jiwa, sehingga pengendalian pertumbuhan penduduk menjadi penting melalui program keluarga berencana (KB). Salah satu metode kontrasepsi yang efektif adalah intrauterine device (IUD), namun penggunaannya di Indonesia masih rendah. Upaya peningkatan penggunaan IUD dilakukan melalui peningkatan kuali…
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- xviii, 153 hlm.; ilus.; tab.; 29 cm.
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- T1843622025
STRATEGI KOMUNIKASI DALAM PELAYANAN PAJAK REKLAME PADA BADAN PENDAPATAN DAERA…
Penelitian ini bertujuan untuk menganalisis strategi komunikasi yang diterapkan dalam pelayanan pajak reklame pada Badan Pendapatan Daerah Kota Palembang. Metode yang digunakan adalah deskriptif kualitatif, dengan pengumpulan data dilakukan melalui wawancara dengan petugas pelayanan pajak reklame dan wajib pajak. Temuan pada penelitian ini menunjukkan bahwa komunikasi langsung antara petugas da…
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- xiii, 135 hlm.; ilus.; tab.; 29 cm.
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- T1847392025
PENGARUH HARGA, DAN KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN DI RISKA …
This study aims to determine the effect of Price and Service Quality on Customer Loyalty using services at Riska Laundry Palembang. The research method is primary data and secondary data. The sampling technique used is a non-probability sampling technique with a purposive sampling method with a sample size of 90 respondents. The analysis technique used is a multiple linear analysis technique us…
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- xix, 98 hlm.; ilus.; tab.; 29 cm.
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- T1853412025
ANALISIS FAKTOR YANG MEMENGARUHI POPULASI KUNCI DALAM MEMANFAATKAN LAYANAN VC…
HIV remains a serious public health issue that requires careful management. Voluntary Counseling and Testing (VCT) is a series of HIV tests accompanied by counseling, which plays a crucial role in determining an individual’s health status, particularly among key populations such as female sex workers, injecting drug users, transgender individuals, and men who have sex with men (MSM). This stu…
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- xvii, 129 hlm.; ilus.; tab.; 29 cm.
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- T1841862025
ANALISIS KUALITAS PELAYANAN SAPA 129 DALAM PENANGANAN KASUS KEKERASAN DI UPTD…
Violence against women and children is a crucial and urgent issue that needs to be addressed immediately, The Technical Implementation Unit for Women and Children Protection (UPTD PPA) of South Sumatra Province serves as an extension of the Ministry of Women Empowerment and Child Protection (KemenPPPA), providing direct services to victims in the provincial area. One of the online services prov…
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- xiii, 104 hlm.; ilus.; tab, 29 cm
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- T1804792025
ANALISIS KUALITAS PELAYANAN PUBLIK BAGI PENYANDANG DISABILITAS PEREMPUAN PADA…
This study aimend to analyze the quality of public services for women with disabilities at the Departement of Women Empowerment and Child Protection (DPPPA) of South Sumatra Province. The analysis was based on three dimensions proposed by Levine cited in (Hardiyansyah, 2018) : (1) Responsiveness, (2) Responsibility, (3) Accountability. This research employed a qualitative method. Data were coll…
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- xiii, 96 hlm.; ilus.; tab, 29 cm
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- T1804802025
KUALITAS WEBSITE MINTOREJO.ONLINE DALAM MELAYANI MASYARAKAT KAMPUNG MINTOREJO…
he Importance of Digitalization of Public Services in the Modern Era, where websites are one of the main platforms used to improve the efficiency and accessibility of public services to the RT/RW level. Mintorejo Village created the Mintorejo Online Website in serving the Community. This study aims to see the Quality of the Mintorejo. Online Website in serving the Mintorejo Alang-Alang Lebar Vi…
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- xiii, 63 hlm.; ilus.; tab, 29 cm
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- T1811202025
HUBUNGAN PERILAKU PEMBERANTASAN SARANG NYAMUK (PSN) DAN KARAKTERISTIK TEMPAT …
Dengue Hemorrhagic Fever (DHF) is a disease caused by the dengue virus transmitted through the bite of Aedes aegypti mosquitoes, and it remains a major public health problem in Indonesia. This study aims to analyze the correlation between mosquito breeding eradication behavior (PSN) and water container characteristics with the incidence of dengue hemorrhagic fever in the East Prabumulih Public …
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- xx, 106 hlm.; ilus,; tab, 29 cm
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- T1795492025
EVALUASI PENGARUH WAKTU TUNGGU RESEP TERHADAP TINGKAT KEPUASAN PASIEN RAWAT J…
Pharmaceutical services are an important aspect of health facilities that directly affect patient satisfaction, one such service is prescription services. Patients often complain about waiting time for prescription services because it impacts their experience obtaining health services. The objective of this study evaluates how waiting time towards prescription services affects outpatient satisf…
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- xvi, 125 hlm.; ilus.; tab, 29 cm
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- T1806392025
PERENCANAAN DAN PERANCANGAN MAL PELAYANAN PUBLIK KOTA TANGERANG
Public Servises Mali is a place that accommodates all kind of activities related to public Services. Public Services that were meant are Service of goods, Services and administrations which is a functional expansion of integrated Service. Those public Service providers are Central and regional government and also state-owned enterprise or regionally-owned enterprise or private-owned enterprise.…
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- xiii, 123 hlm. : ilus. ; tab. ; 28 cm
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- T1393052019
PENERAPAN PELAYANAN PUBLIK ADMINISTRASI KEPENDUDUKAN SECARA DALAM JARINGAN (D…
Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik mengatur kewajiban negara dalam penyelenggaraan sejumlah pelayanan termasuk hak warga negara secara mendasar guna mencapai tujuan demokrasi dan keadilan pelayanan. Salah satunya pelayanan administratif di bidang administrasi kependudukan dalam jaringan (adminduk daring) yang diatur Permendagri tentang Pelayanan Adminduk Daring. Isu huku…
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- xi, 102 hlm.; ilus.; 29 cm
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- T1420962024
TANGGUNG JAWAB HUKUM PELAKU USAHA JASA PENGIRIMAN BARANG ATAS TINDAKAN MENG…
Kasus perbuatan melawan hukum yang berlandaskan itikad tidak baik diantara pihak pengiriman jasa dengan pihak konsumen kerap terjadi dalam praktek penggunaan jasa. Pada penelitian ini, penulis bertujuan untuk mengetahui dan menganalisis pertimbangan hakim dalam Putusan Kasasi Mahkamah Agung RI Nomor 175 K/Pdt.Sus- BPSK/2021 yang memenangkan pihak konsumen, serta bentuk pertanggungjawaban pelaku…
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- iv, 62 hlm.; ilus.; 29 cm
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- T1390982024
HUBUNGAN MUTU LAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP DI RSUD SITI FATIMA…
Planning for Human Resources for Health (HRH) is a crucial process aimed at ensuring the availability, distribution, and quality of health personnel align with regional needs. This planning process is implemented in a bottom-up manner, starting from primary healthcare facilities, namely Puskesmas, then escalating to the district/city level, provincial level, and finally to the national level. B…
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- xi, 62 hlm.; ilus.; 29 cm
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- T1445182024
UJI PERBEDAAN PERSEPSI TINGKAT KEPUASAN MAHASISWA TERHADAP PELAYANAN DI FAKUL…
Service quality is a very important thing to pay attention to in every service, including educational services at the Faculty of Mathematics and Natural Sciences, Sriwijaya University. Service quality needs to be evaluated continuously to make plans to increase satisfaction with services provided, in this case students. Service evaluation can be done by analyzing students' perceptions of the le…
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- xiii, 61 hlm.; ilus.; 29 cm
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- T1396002023
EVALUASI PROGRAM PAKET CETAK AKTA KELAHIRAN, KIA, DAN KARTU KELUARGA KERJASAM…
The Birth Certificate, child identity card (KIA), and Family Card Printing Package Programme in cooperation with Hospital Integration Services (PACAKELA TERUS) at the Palembang City Population and Civil Registration Office is one of the efforts made by Disdukcapil in increasing awareness and making it easier for people after giving birth to take care of population documents. This study was cond…
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- xvi, 117 hlm.; ilus.; tab.; 29 cm.
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- T1694012025
INOVASI PELAYANAN PUBLIK MELALUI SANJO BAROKAH DI DINAS KEPENDUDUKAN DAN PENC…
The background of this research is that the Population and Civil Registration Office of Ogan Ilir Regency presents public service innovations through Sanjo Barokah for vulnerable groups who experience limited accessibility, but in its implementation it still encounters obstacles and public ignorance of this innovation is quite high even though innovation offers ease of service. This study aims …
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- xiii, 134 hlm.; ilus.; tab.; 29 cm.
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- T1692772025
ANALISIS SISTEM PEMBINAAN AKREDITASI PUSKESMAS DI WILAYAH DINAS KESEHATAN KAB…
The accreditation development of community health centers is an activity aimed at preparing these centers to meet accreditation standards. The approach used in the accreditation development of community health centers is through a systems approach, where the improvement of the performance of community health centers serves as the output from the structure (input) that is managed through a proce…
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- xviii, 169 hlm.; ilus.; tab.; 29 cm.
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- T1580722025
KUALITAS PELAYANAN PUBLIK DALAM PELAKSANAAN PROGRAM IDENTITAS KEPENDUDUKAN DI…
Penelitian ini bertujuan untuk mendeskripsikan kualitas pelayanan publik di Dinas Kependudukan dan Pencatatan Sipil Kota Baturaja Kabupaten OKU. Penelitian ini merupakan penelitian deskriptif dengan menggunakan pendekatan kualitatif. Narasumber dalam penelitian ini adalah Kepala Bidang PIAK, PLH Sub Koordinator Pengolahan dan penyajian data, Admistrator Databest Kependudukan, Kepala Desa, Ketua…
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- iv, 91 hlm.; ilus.; 29 cm
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- T1420402024
Computer Science, Information & General Works 
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