Ulasan pengguna pada platform crowdfunding memiliki nilai strategis sebagai bahan evaluasi kualitas layanan. Penelitian ini menganalisis sentimen ulasan pengguna aplikasi Kitabisa serta membandingkan kinerja algoritma Naive Bayes, Support Vector Machine (SVM), dan Random Forest dengan menerapkan framework CRISP-DM. Data penelitian terdiri dari 1.624 ulasan yang dikumpulkan dari Google Play Stor…
Penelitian ini menginvestigasi determinan perilaku impulsive buying selama acara Flash Sale di platform Tokopedia. Berlandaskan pada kerangka kerja Unified Theory of Acceptance and Use of Technology 2 (UTAUT2), penelitian ini menguji pengaruh Hedonic Motivation dan Price Value terhadap Behavioral Intention, serta dampaknya terhadap Impulsive Buying. Pendekatan kuantitatif diterapkan dengan meng…
Type 2 diabetes mellitus is a chronic metabolic disease that requires proper dietary management to control blood glucose levels. However, many people with diabetes experience difficulties in determining food choices that meet their daily nutritional needs. Therefore, this study aims to develop a decision support system for healthy food recommendations for patients with type 2 diabetes mellitus.…
Penelitian ini bertujuan untuk menganalisis tingkat keterlibatan (engagement) pada akun Instagram @himsiunsri sebagai media komunikasi strategis organisasi HIMSI di lingkungan Fakultas Ilmu Komputer Universitas Sriwijaya. Kajian difokuskan pada periode Agustus hingga November 2025 dengan meninjau perkembangan jumlah pengikut, intensitas dan konsistensi unggahan, performa kategori konten, serta …
Perkembangan TikTok Shop sebagai platform social commerce meningkatkan peran influencer dalam memengaruhi keputusan pembelian produk skincare. Namun, kompleksitas faktor influencer yang terlibat menyulitkan identifikasi pola keputusan pembelian secara sistematis. Penelitian ini bertujuan untuk mengevaluasi secara eksploratif penggunaan algoritma Decision Tree dalam mengklasifikasikan keputusan …
Penelitian ini menganalisis pengalaman pengguna pada aplikasi JOOX menggunakan User Experience Questionnaire (UEQ). Aplikasi JOOX, yang populer di Asia, menawarkan fitur pemutaran musik. Penelitian ini menggunakan metode kuantitatif yang dimana data dikumpulkan melalui kuesioner dan disebarkan kepada pengguna aplikasi JOOX. Hasil analisis menunjukkan bahwa empat dari enam aspek pengalaman pengg…
Perkembangan teknologi informasi menuntut pengelolaan inventori yang lebih efisien dan berbasis digital di instansi pemerintah. Pada Kantor Wilayah Direktorat Jenderal Bea dan Cukai Sumatera Bagian Timur, proses pengajuan barang yang masih dilakukan secara manual menyebabkan keterlambatan dan ketidakteraturan dalam pelaksanaannya. Melalui penerapan Business Process Reengineering (BPR), 19 aktiv…
The rapid growth of e-commerce in Indonesia encourages companies to retain users through the implementation of Customer Relationship Management (CRM) strategies, one of which is the free shipping promotion offered by Shopee. User retention is a crucial aspect as it reflects a company’s ability to maintain customer loyalty, stimulate repeat purchases, and increase customer value amid intense c…
Kebijakan pemblokiran rekening dormant yang diterapkan oleh Pusat Pelaporan dan Analisis Transaksi Keuangan (PPATK) pada tahun 2025 bertujuan untuk mencegah penyalahgunaan rekening tidak aktif dalam aktivitas keuangan ilegal. Namun, kebijakan ini menimbulkan beragam respons dan perdebatan di masyarakat, khususnya di ruang digital, yang menunjukkan perbedaan tingkat penerimaan publik terhadap ke…
This study aims to evaluate user experience on the Tokopedia website. This research is a causal associative study using a quantitative approach. The population in this study were Tokopedia users or customers. The sampling technique used was the Lemeshow sampling method, resulting in a sample of 96 rounded up to 100 respondents. Data were collected using a questionnaire. The data analysis techni…
Penelitian ini mengenai analisis kepuasan penjual UMKM terhadap penjualan online melalui Facebook Marketplace. Tujuan penelitian ini adalah untuk mengetahui tingkat kepuasan penjual UMKM sebagai pengguna akhir serta mengevaluasi kelayakan Facebook Marketplace dalam mendukung aktivitas penjualan daring, khususnya pada aspek Accuracy, Content, Ease of Use, Format, dan Timeliness. Data diperoleh m…
Sistem pemilihan pegawai berprestasi yang berjalan di KPU Sumatera Selatan masih belum memiliki efektivitas dalam prosesnya. Masalah ini timbul dikarenakan indikator nilai belum jelas atau tidak ada yang mengakibatkan pihak penilai dan pengambil keputusan terkendala dalam menentukan finalisasi atau keputusan akhir sehingga menyebabkan proses pemilihan yang bersifat subjektif atau berpihak. Adap…
Turnover is an act or behavior of leaving or leaving employees from an organization or company. Turnover can have a negative impact on the company such as delayed projects and targets, team dissolution, and lack of Human Resources (HR). The high turnover rate will also affect the motivation and morale of employees who remain in the company. The purpose of the study is to determine the main fact…
Badan Perencanaan Pembangunan Daerah (Bappeda) Provinsi Sumatera Selatan menggunakan Sistem Informasi Pemerintahan Daerah Republik Indonesia (SIPD RI) sesuai dengan Permendagri Nomor 70 tahun 2019. Penelitian ini menganalisis difusi inovasi SIPD RI di Bappeda Provinsi Sumatera Selatan dengan menggunakan teori Everett M. Rogers dengan lima variabel utama yaitu pengetahuan, persuasi, keputusan, i…
Edukasi Digital Muhammadiyah (eduMU) is an application developed to support the digital learning process in Muhammadiyah schools. The application is designed to facilitate interaction between teachers and students through a digital platform, allowing access to materials, lessons, assignments, attendance, and exams online. SMK Muhammadiyah 2 Palembang is a school that uses eduMU as a learning su…
The use of digital technology and applications is growing rapidly in various sectors of life, including transportation services. Maxim, as a transportation application, plays an important role in providing efficient and practical services for its users. Measuring the level of user satisfaction is very important to ensure this application can meet the expectations and needs of its users. Therefo…
Gurugram, an urban center in India, experiences elevated levels of air pollution as a result of rapid urbanization and intensified industrial operations. Air pollution, responsible for 25% of all deaths in underdeveloped countries, can lead to long-term health conditions such as lung cancer and cardiovascular disease. Precise forecasting of the Air Quality Index (AQI) is crucial for the impleme…
Indonesia is experiencing rapid technological development, especially in the use of the internet and editing platforms such as CapCut. These platforms allow video editing on various devices, but user satisfaction is not always guaranteed due to differences in individual experience. To understand users' opinions and perceptions of CapCut, this study uses Aspect-Based Sentiment Analysis (ABSA) an…
The use of geographic information system (GIS) is used to analyze land capability based on land capability unit and land carrying capacity for land development of Banyuasin Regency, South Sumatra in 2023. This research is based on Permen PU No. 20 of 2007 to create land capability units and capabilities with descriptive analysis methods and spatial methods. The carrying capacity is obtained fro…
This recruitment is carried out to evaluate the suitability of applicants with prospective employees who will work at the PT Sinar Alam Permai office. The applicants will be selected by the company through an objective assessment process. This process involves analyzing and comparing candidate data, including required criteria and test results. A system is needed to assist the analysis process …
Ordering applications in the food and beverages industry aim to facilitate the ordering process by providing an online platform, The increasing use of mobile applications in the food and beverage industry encourages companies to understand the factors that influence user acceptance. This study aims to determine the level of acceptance of the Kopi Kenangan application using the Unified Theory of…
Knowledge is a valuable asset in organizations that can be effectively utilized through Knowledge Sharing (KS). This study aims to examine the impact of Organizational Culture (OC), Transformational Leadership (TL), and Motivation (MT) on Knowledge Sharing, as well as their effects on Organizational Performance (OP). The data were analyzed using Partial Least Squares-Structural Equation Modelin…
Technological advances in the field of information and communication are growing rapidly, especially in the field of graphic design. Canva, which is one of the graphic design tools designed to meet productivity needs such as pamphlets, posters, flyers, presentations and other editing needs. Media development is not always accompanied by good user satisfaction. This can affect user interest in c…
In this modern era, the use of technology in various fields of life is growing, especially in the financial sector such as digital payments. Digital payments are transactions made via the internet with various forms or electronic payment applications. This research utilizes one of the e-wallet applications, namely the DANA Application. As one of the digital payment applications, DANA's service …
The rapid advancement of information technology has led to an increase in the use of digital communication apps, including Line. However, these applications face various complaints from users, such as inconsistent notifications, confusing interface, and sometimes unstable call quality in addition to high data consumption and frequent advertisements that can distract attention. This study aims t…
YouTube merupakan salah satu media sosial populer di Indonesia, dengan salah satu fiturnya adalah Fitur Klip, yang memungkinkan pengguna menyoroti dan membagikan momen menarik dalam video dan dapat meningkatkan engagement. Namun, banyak pengguna yang kesulitan dalam mengakses fitur tersebut, se-hingga dapat mengurangi efektivitas penggunaan dan pengalaman pengguna. Penelitian ini bertujuan untu…
Perumda Tirta Musi Palembang merupakan penyedia layanan air bersih yang telah mengadopsi transformasi digital melalui website resmi untuk menyampaikan informasi layanan, tarif, pengaduan, dan pembayaran. Penelitian ini bertujuan untuk mengevaluasi kualitas website Perumda Tirta Musi menggunakan metode WebQual 4.0, yang meliputi tiga dimensi: kualitas kegunaan (usability quality), kualitas infor…
Perkembangan teknologi yang pesat dalam beberapa dekade terakhir telah men-gubah cara kita berinteraksi dengan perangkat digital, termasuk dalam perancangan antarmuka pengguna (User Interface). PT Kilang Pertamina Inter-nasional, sebagai Badan Usaha Milik Negara (BUMN) yang bergerak di bidang pengolahan minyak, telah memanfaatkan teknologi informasi untuk mendukung berbagai operasional perusaha…
Penelitian ini bertujuan untuk mengembangkan sistem informasi website jurusan dengan konsep Social Customer Relationship Management (Social CRM) di Jurusan Sistem Informasi, Fakultas Ilmu Komputer, Universitas Sriwijaya. Pengembangan website menggunakan metode User Centered Design (UCD) untuk memastikan antarmuka yang user-friendly dan memenuhi kebutuhan pengguna. Metode Waterfall diterapkan da…