KIP-K program or The Indonesia Smart College Card is a funding assistance from the government for students with economic difficulties who want to experience educational opportunities in higher education. This program can’t be separated from public discussion, especially regarding the issue of misuse of funds by recipients, inconsistency in fund disbursement and falsification of registration f…
TIX ID is one of the e-ticketing entertainment platforms for film orders that has experienced a rapid surge in Indonesia. The various features offered by the TIX ID application must of course be able to meet user expectations in order to compete in the market. The influence of reviews provided by users has a very important impact on the reputation of an application, whether it is positive revie…
Knowledge within the Computer Laboratory of the Faculty of Computer Science, Sriwijaya University, remains dispersed among individuals and have not yet well documented, making it difficult to share and known only to a few. Moreover, the available physical documentation is still incomplete and limited to certain laboratories, which hinders laboratory managers in planning resource needs. This stu…
The current obstacles in the world of education, especially those being faced by teacher of the class IV at SDN 197/IX Pematang Gajah, Kabupaten Muaro Jambi, are low student literacy and a lack of student enthusiasm in teaching and learning activities. Therefore, a learning media prototype was designed that uses game aspects in it. With the Design Thinking method which functions as a guide in k…
The Hospital Management Information System (SIMRS) is a critical component of hospital services. However, its implementation often encounters incidents that disrupt operations. This study aims to evaluate the incident management service of SIMRS at RSUD Palembang BARI using the ITIL v3 Maturity Level Self-Assessment approach. Data collection methods included literature studies, observation, int…
Penelitian ini melakukan analisis kepada tingkat kepuasan atas para pengguna aplikasi yang dikenal dengan Livin’ by Mandiri menggunakan metode PIECES, lewat mencakup indikator yang berupa “Performance, Information, Economy, kemudian juga Control, Efficiency, serta terdapat Service”. Tujuannya adalah agar dapat menjalankan pengukuran kepuasan dari penggunanya dan memberikan rekomendasi pen…
Penelitian ini bertujuan untuk menganalisis tingkat kepuasan pengguna terhadap aplikasi mobile banking BRImo dengan menerapkan metode usability. Metode ini mengevaluasi lima variabel utama, yaitu kemudahan penggunaan (learnability), efisiensi (efficiency), kemudahan mengingat (memorability), kesalahan (errors), dan kepuasan (satisfaction). Data dikumpulkan melalui kuesioner yang disebarkan kepa…
The main problem addressed in this research is the low posting frequency and suboptimal content management of the official Instagram account of SMPN 35 Palembang, which may hinder the fulfillment of followers’ information needs. This study aims to examine the influence of Instagram social media usage on the fulfillment of information needs among followers of the @smpnegeri35plg account. Socia…
Digital banking is one of the digital transformations in the banking sector that is still relatively new in Indonesia. However, digital bank users are still far away when compared to conventional banks that have physical offices. Bank Jago is one example of a digital bank in Indonesia. This study aims to determine the factors that influence the intention to use Jago digital bank technology. The…
This study aims to analyze factors that affected the Behavioral Intention and Use Behavior of hospital employees who use SIMRS at work using the Unified Theory of Acceptance and Use of Technology (UTAUT). This research was conducted at Ahmad Ripin Hospital, Muaro Jambi Regency, some employees still cannot use SIMRS because they have difficulty operating SIMRS. This article aims to find out how …
Kota Palembang merupakan salah satu daerah di Indonesia yang memiliki sektor pariwisata dan kebudayaan yang baik. Berbagai jenis wisata seperti wisata alam, budaya, agrowisata maupun sejarah terdapat di daerah tersebut. Akan tetapi dalam penyebaran informasi seputar pariwisata masih bersifat manual, antara lain pemberian brosur, pamflet, poster, dan buku-buku kepada wisatawan yang berkunjung ke…
Perusahaan PT Bank SeaBank Indonesia menerapkan sistem Bank Online dengan membuat aplikasi Seabank sebagai upaya agar mempermudah masyarakat dalam melakukan transaksi, dll. Aplikasi SeaBank telah memiliki rating 4,8 pada perangkat Android dan dengan rating 4,9 pada perangkat IOS. SeaBank telah mengalami penurunan pengguna aplikasi sejak 3 bulan yang lalu, dan masih mendapatkan ulasan negatif da…
Libraries play an important role in providing access to knowledge and information. When performing their duties, library staff play a crucial role in providing high-quality services to library users, as well as being the centre and core of the library. The involvement of library staff in knowledge dissemination activities is important. It is therefore important for library staff to have the mot…
This study aims to analyze the comparison of user experience between the X and Threads applications using the User Experience Questionnaire (UEQ) method. The study was conducted in Prabumulih City involving 100 respondents from various backgrounds. The research method used was descriptive quantitative with data collection techniques through the distribution of the UEQ questionnaire. The analysi…
Usability level is one of the methods that can affect the comfort of mobile application users, and evaluation is very important to do. Spotify, as an app for listening to music and podcasts, has users from different parts of the world. The evaluation is carried out with the aim of improving the user experience, so that the application can evolve and be easier to use. The method applied in this …
In the digital era, implementing web-based Customer Relationship Management (CRM) has become an innovative solution to enhance customer service quality. This study aims to implement CRM in the service system of the Regional Drinking Water Company (Perumda) Tirta Musi Palembang to facilitate customers in applying for new water meter installations and submitting complaints online.The research emp…
The development of information technology has changed how organizations, including educational institutions, manage relationships with their customers. SMA PGRI 1 Palembang faces challenges in conventional administrative processes that cause delays, recording errors, and lack of information transparency. This research aims to design and build a student registration and tuition payment website b…
The development of technology and the internet has brought significant transformations in various aspects of life, including the video game industry. Digital distribution Platforms such as Steam and Epic Games Store have become the main choices for users to access games practically and efficiently. This study aims to analyze and compare the user experience (UX) on both Platforms using the meCUE…
The development of digital technology has driven the banking sector to introduce mobile banking services in order to improve efficiency and customer satisfaction. BNI, as one of the national banks, launched the Wondr By BNI application to enhance service delivery for its users. This study aims to analyze user satisfaction with the Wondr By BNI application using the End User Computing Satisfacti…
Citra barang buatan Tiongkok sejak lama dikenal negatif di masyarakat, terutama terkait kualitas produk yang dianggap mudah rusak dan kurang tahan lama. Namun, dalam beberapa tahun terakhir, produk otomotif asal Tiongkok mulai memasuki pasar Indonesia dengan inovasi dan harga yang kompetitif, khususnya di segmen kendaraan listrik. Penelitian ini bertujuan untuk menganalisis sentimen masyarakat …
This study aims to analyze the level of user satisfaction with the ShopeePay digital wallet application using the Usability method. This method has five variables to evaluate the level of user satisfaction, namely Learnability, Efficiency, Memorability, Errors, and Satisfaction. Data collected through a questionnaire of 262 data with case study specifications on Sriwijaya University students. T…
The Faculty of Computer Science at Sriwijaya University still employs a semi-digital system for asset management, which is prone to recording errors and lacks transparency. This research aims to develop a blockchain-based campus asset administration system using the Proof-of-Authority (PoA) consensus mechanism to enhance security, efficiency, transparency, and accountability. The methodology us…
Digital transformation and financial inclusion have driven the increased use of digital wallets and online transactions, with PayPal as one of the largest digital payment services. However, user responses to the quality of PayPal's systems and services are still mixed. This study aims to evaluate the user experience of the PayPal application version 8 using the User Experience Questionnaire (UE…
Financial transaction fraud can result in devastating consequences for the stability of companies, as well as huge losses for shareholders, the industry, and even the market as a whole. As fraud in financial transactions increases, there is a need for effective methods to accurately detect and prevent fraudulent activities. This study aims to compare the performance of five machine learning mod…
Perumda Tirta Musi merupakan perusahaan daerah yang menyediakan layanan air bersih bagi masyarakat di Kota Palembang dan sekitarnya. Namun, sistem pembayaran yang digunakan saat ini masih di dominasi oleh metode konvensional, seperti pembayaran di kantor cabang atau melalui loket pihak ketiga, yang dinilai kurang efisien. Untuk mengatasi permasalahan tersebut, penelitian ini bertujuan merancang…
Perkembangan teknologi informasi telah mendorong transformasi signifikan di sektor keuangan, salah satunya melalui dompet digital seperti DANA. DANA diciptakan untuk memudahkan Semua pembayaran dilakukan secara digital, baik cashless ataupun cardless. Namun kekhawatiran terkait keamanan data pribadi, transaksi, dan integritas sistem, terutama pada transaksi besar sering muncul aksi peretasan da…
Perkembangan teknologi informasi berdampak signifikan pada layanan perbankan, termasuk melalui Mobile Banking (M-Banking). Bank Mandiri meluncurkan aplikasi Livin' by Mandiri sebagai bagian dari transformasi digitalnya. Penelitian ini bertujuan menganalisis faktor-faktor yang memengaruhi penerimaan pengguna aplikasi Livin' by Mandiri dengan menggunakan model Unified Theory of Acceptance and Use…
The rapid development of technology is strongly influenced by the globalization system, which is marked by the increasing flow of information and communication. One example is the utilization of the website as an instrument to improve the quality of communication services and dissemination of public information in the government sector by the Regional Representatives Council (DPRD) of South Sum…
Mobile banking is one example of how traditional banking services have transformed into digital banking services thanks to advances in digital technology. Bank SumselBabel Mobile application is the main focus of research to understand user perception. This research aims to analyze sentiment using the IndoBERT and BERT methods as a performance comparison, as well as identify the main topics in t…
GetContact, a contact management and spam call protection application with over 700 million downloads on the Google Play Store, still has room for usability improvements. This study aims to evaluate the usability of GetContact in the Palembang region based on reviews on Quora, and comments on the Google Play Store. The methods used are the Post-Study System Usability Questionnaire (PSSUQ) and R…