Effective risk management for work objectives is essential for the planning unit at PT. PLN (Persero) UP2D S2JB to identify potential risks and develop strategies to minimize their impact on the company’s targets. To support this process, a system that is both user-friendly and efficient is needed to facilitate risk management while prioritizing the user experience. This study focuses on impl…
Beleven Farma Pharmacy is a place that provides medicines and other health products such as supplements, vitamins and also various health tests. As a newly established pharmacy, no innovations have been made to improve sales strategies. Analysis of purchasing patterns can produce information that helps pharmacies in determining product bundling recommendations as well as determining product lay…
Indralaya mempermudah akses layanan transportasi online bagi masyarakat Kabupaten Ogan Ilir, Aplikasi Ojek Indralaya (Ojin) dirancang untuk memfasilitasi penduduk dengan berbagai fitur, seperti layanan antar-jemput motor/mobil, pemesanan makanan dan laundry laundryNamun, dengan hadirnya aplikasi Grab ke pasar Indralaya pada tahun 2022, lanskap persaingan dalam sektor transportasi online mengala…
This study aims to analyze the user experience of the SMA Negeri 13 Palembang website using the User Experience Questionnaire (UEQ) method. The UEQ method enables the measurement of user perceptions across six main scales: Attractiveness, Perspicuity, Efficiency, Dependability, Stimulation, and Novelty. Based on the research data, the highest average score was achieved on the Stimulation scale …
Based on data accessed on the SimilarWeb website, it shows that preemployment website visitors in the last 3 months (February, March, April) are relatively unstable, this phenomenon could be caused by user experience from users about pre-employment websites still needs improvement, so that users can search and obtain information related to pre- employment more easily and comfortably, and improv…
Pelayanan publik merupakan kebutuhan mendasar masyarakat, dan pemerintah memiliki peran penting dalam menyediakan layanan berkualitas. Salah satu inovasi di Kota Palembang adalah Sistem Informasi Pelayanan Perizinan (SIPPERI), yang dikembangkan oleh Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) untuk meningkatkan efisiensi, transparansi, dan akuntabilitas dalam proses perizin…
The Tokopedia app was officially launched on 17 August 2009. It was founded on 6 February 2009, by William Tanuwijaya and Leontinus Alpha Edison under PT Tokopedia. Tokopedia is a platform that simplifies online shopping by offering a variety of daily necessities. However, recent reviews on PlayStore and AppStore show many users have given negative feedback about new features, such as unusable …
This study aims to evaluate the user experience (UX) of the LINE application using the System Usability Scale (SUS) method. Although LINE is one of the popular communication applications, data indicates that its usage rate remains relatively low compared to similar communication apps. This research focuses on assessing the ease and comfort of users when interacting with the LINE application. Th…
This research focuses on the implementation and comparison of the KMeans and KMedoids algorithms that function as poverty data clustering in South Sumatra Province, the poverty data is taken from the Central Statistics Agency of Indonesia (BPS Indonesia). This research also aims to analyze the poverty level in South Sumatra Province by including additional variables such as average years of sch…
This study aims to analyze the effect of knowledge management on employee performance and innovative work behavior at PT PBT Site Bukit Asam. A quantitative approach with a census method was used, involving 30 respondents from various departments. Data was collected through a questionnaire with a Likert scale and analyzed using Partial Least Square (PLS) with SmartPLS software version 4.0. The …
Advancements in information technology have driven digital transformation in governance. Bappeda Litbang Kota Palembang implemented the Monitoring and Evaluation Information System (SIMonEv) to support regional development planning and evaluation. However, the system is considered outdated and ineffective, requiring redesign. This study redesigned the user interface (UI) and user experience (UX…
Pertamina Refinery Unit III Plaju is a Pertamina oil refinery located in Palembang. One of the services available is the Pertamina Intranet Portal Service, which provides access to all news and services offered to employees of PT. Kilang Pertamina Internasional. To enhance its functionality, the interface needs to be neat, attractive, and prioritize effectiveness.The interface design was develo…
Instagram merupakan salah satu platform media sosial yang digemari oleh masyarakat Indonesia untuk berbagi informasi tentang perkembangan yang terjadi salah satunya ketika pemilihan umum 2024. Tingginya sebaran komentar-komentar yang berisi polaritas dan polarisasi antara kelompok pendukung kandidat atau partai yang berbeda menjadikannya sebagai objek penelitian yang akan dianalisis menggunakan…
Penelitian ini mengevaluasi kepuasan pengguna aplikasi Traveloka menggunakan kerangka kerja PIECES, yang mencakup Kinerja, Informasi, Ekonomi, Kontrol, Efisiensi, dan Layanan. Populasi dan sampel pada penelitian adalah pengguna aplikasi Traveloka yang berjumlah 202 responeden. Data dikumpulkan melalui analisis regresi linier dan One-way ANOVA untuk meneliti dampak faktor-faktor ini terhadap pen…
Penelitian ini secara spesifik untuk mengetahui kepuasan pengguna terhadap sistem Sistem Informasi Pelayanan Publik Nasional (Cariyanlik) di Kota Palembang. Yang mana sistem Cariyanlik ini merupakan sistem pelayanan terpadu yang digunakan khususnya bagi pegawai kecamatan dalam melayani keperluan administrasi kependudukan di Kota Palembang. Dari hasil pengamatan penulis terhadap penggunaan terha…
Aplikasi Access by KAI sebagai media pemesanan tiket kereta api secara online yang berfokus pada pemesanan tiket kereta api jarak jauh, menengah maupun local/komuter. Tujuan dari penelitian ini yaitu menganalisis faktor untuk mengetahui kepuasan pengguna terhadap aplikasi Access by KAI. Metode yang digunakan dalam penelitian ini adalah End User Computing Satisfaction (EUCS) yang terdiri dari li…
This study explores the user experience of the Maxim app among the people of Palembang using the User Experience Questionnaire (UEQ) method. The study aims to assess user satisfaction by analyzing key variables such as attractiveness, efficiency, clarity, dependability, stimulation, and novelty. Data were collected through questionnaires, with responses from 228 participants, later refined to 2…
This study aims to analyze the influence of Customer Relationship Management (CRM) on user loyalty of the Maxim application in Palembang. CRM is a strategic approach aimed at enhancing the relationship between companies and customers through the effective use of technology, information systems, and business processes. This research focuses on five main CRM variables: Content, Accuracy, Format, …
The development of digital technology and the internet has made it easier to access information through an intuitive UI. PT Kilang Pertamina International, as a company in the oil and gas sector, has utilized this technology to help improve operational efficiency, including its Shared-Service (SS) ICT services. However, the current system interface is not yet optimal, causing discomfort and red…
Di suatu dunia pendidikan, tingkat kesuksesan alumni dalam memperoleh pekerjaan setelah lulus merupakan indikator penting bagi lembaga pendidikan dalam mengevaluasi kualitas pendidikan yang diberikan. Perguruan tinggi atau sebuah universitas memegang kewajiban yang sangat penting pada suatu pembangunan mutu pendidikan masyarakat. Tiap universitas perlu untuk menyesuaikan kurikulum dan program p…
Taman kanak-kanak merupakan pendidikan prasekolah yang sangat penting dalam mendukung perkembangan masa emas anak-anak di Indonesia. Namun tidak semua anak-anak di Indonesia memiliki kesempatan dalam menempuh pendidikan prasekolah dikarenakan berbagai faktor-faktor yang meliputinya. Penelitian ini bertujuan untuk mengetahui faktor-faktor apa saja yang mempengaruhinya, kemudian diharapkan dapat …
The rapid development of technology has encouraged the integration of digital services, including e-commerce apps such as Weverse Shop. As a platform that provides official merchandise for K-Pop fans, Weverse Shop underwent significant changes after being integrated into the Weverse app. This study aims to evaluate the usability and user experience of Weverse Shop e-commerce app following this …
This research aims to measure the readiness to adopt information technology in the Gapoktan Life Baru community in East Cempaka OKU District using the Community Readiness Model (CRM) method. CRM measures several aspects, namely Community Effort, Knowledge Towards Issues, Leadership, Community Conditions, Community Knowledge, and Related Resources. This research involved 23 respondents who were …
The development of information and communication technology (ICT) in Indonesia has penetrated into various sectors, including education, one of which is through the Sriwijaya University English Proficiency Test (USEPT) website. In recent years, assessing the quality and user experience of the USEPT website has become increasingly important due to the globalization of higher education and the ne…
The Statistics Indonesia (BPS) of Ogan Ilir Regency is a government agency that provides high-quality statistical information, including statistical data consultation services through the Integrated Statistical Service Unit (PST). However, this service is not yet available online, which requires the public to visit the BPS office in person. The current manual system faces several challenges, su…
At this time, technological development is progressing very rapidly, as evidenced by various innovations that have been created around the world. One of them is the implementation of systems within a company. An example in this case is the inventory system process at Bank BRI Palembang, which still uses paper and has not been computerized, resulting in a lengthy report collection process. Other…
Technological developments have spurred society into a new era, where almost the entire community has been influenced by various needs electronically. One of the technological developments known to the public is digital comics, including Komiku and Manga Plus. These two applications have a variety of good reviews and disadvantages of each application. An important aspect that must be considered…
This study measures the usability of the Binmas Online System Version 2 (BOS V2) application using the System Usability Scale (SUS) method at Jambi Regional Police. With an SUS score of 51.6 (poor category, grade D), the application demonstrated low effectiveness, efficiency and user satisfaction. Findings also indicated the application was in the detractor classification in Net Promoter Score …