The Bus Rapid Transit (BRT) Trans Siginjai program in Jambi Province represents the local government’s initiative to provide efficient and equitable public transportation, yet its implementation remains suboptimal. Limited public use, an insufficient number of buses, minimal active routes, and a fragmented information system continue to hinder the achievement of policy objectives. This study …
This study aims to examine the implementation of policy in electronic-based public services at the Office of Communication and Informatics (Dinas Komunikasi dan Informatika) of Ogan Komering Ilir Regency. The background of this research is based on the government’s efforts to improve the quality of public services through the utilization of information and communication technology (ICT) withi…
This study aims to analyze the acceptance of the BKN Presensi application by employees at the Regional Office VII of the National Civil Service Agency (BKN) in Palembang. The application, BKN Presensi is part of a digital transformation initiative intended to improve efficiency and accuracy in attendance recording. The study uses a descriptive quantitative approach based on the Technology Accep…
Pajak Reklame adalah salah satu sumber Pendapatan Asli Daerah (PAD) yang penting untuk Pembangunan daerah. Namun, pendapatan pajak reklame Palembang masih berfluktuasi dan belum mencapai target yang diharapkan. Laporan ini mengidentifikasi berbagai hambatan yang datang dari pajak reklame. Selain itu, laporan ini menyajikan prosedur pemungutan pajak reklame yang berlaku, termasuk prosedur pendaf…
This study aims to analyze the relationship pattern between technological literacy, digital mindset, and morality variables with the responsibility of using artificial intelligence (AI) by Sriwijaya University students. The main focus of this study is to prove whether the relationship between morality as an antecedent variable is greater in shaping the responsibility of using AI than it is as a…
This study aims to analyze the implementation of the General Election Commission Regulation (PKPU) Number 2 of 2024 in the conduct of the Regional Head Election in Pemulutan Barat District, Ogan Ilir Regency. This research employs a qualitative approach using interviews, observations, and documentation techniques. The theoretical framework applied is George C. Edwards III’s policy implementat…
Penelitian ini bertujuan untuk menganalisis kekuatan memaksa dan efektivitas struktur kelembagaan dalam Peraturan Pemerintah Nomor 27 Tahun 2020 tentang Pengelolaan Sampah Spesifik, khususnya dalam konteks pengelolaan limbah bahan berbahaya dan beracun (B3) dari rumah tangga. Pendekatan yang digunakan dalam penelitian ini adalah kombinasi antara Institutional Grammar 2.0 dan Q Methodology untuk…
Digital maturity is the level of effectiveness of an organization, including government organizations, in utilizing digital technology in its work activities. The more mature an organization's digital systems, the more effective and efficient it is in utilizing digital systems to support its performance. This study aims to measure the extent of digital maturity at the Palembang City Regional Pe…
Museum Negeri Balaputradewa sebagai institusi pelestarian budaya memiliki peran penting dalam mendukung pariwisata edukatif. Namun demikian, jumlah kunjungan yang stagnan menjadi perhatian dalam pengelolaan destinasi tersebut. Penelitian ini bertujuan untuk menganalisis implementasi kebijakan Sapta Pesona dalam rangka peningkatan jumlah pengunjung di Museum Negeri Balaputradewa. Penelitian meng…
https://repository.unsri.ac.id/181451/#:~:text=Periodic%20maintenance%20by,in%20the%20activities
ABSTRACT This study aims to examine the influence of information quality, system quality, and service quality on user satisfaction with perceived usefulness as a moderating variable in the website-based New Student Admission (PPDB) in Ogan Komering Ulu Regency. This study uses a quantitative approach with a survey method using a questionnaire consisting of 42 items. The study population consist…
Innovation in the government sector is very important to improve the quality of service to the community. This study aims to see how the application of the Inaportnet system in improving the quality of service by using the characteristics of the innovation theory proposed by Everett M. Rogers. This study uses a qualitative descriptive method and data collection techniques in the form of observa…
The research was motivated by problems in policy implementation, as indicated byprevious studies, and the continued violation of road shoulders/bodies being used asparking spaces and trading areas in the Lemabang Market area of Palembang City.The aim was to understand the implementation of this policy. This study employs adescriptive qualitative approach. Data collection methods include observa…
This study aims to examine the implementation of e-Kinerja in the performance appraisal of civil servants at the Regional Civil Service Agency of South Sumatra Province. This research used a descriptive qualitative approach through interviews, observations, and documentation. The study applied the Technology Acceptance Model (TAM) and IS Success Model to evaluate technology acceptance and syste…
This research is motivated by how the use of the Integrated Dynamic Archival Information System (SRIKANDI) application in improving e-government within the scope of the Directorate of Regional Administration Development of the Ministry of Home Affairs, especially in managing the correspondence archiving system by utilizing developing digital technology, thus forming a new government bureaucrati…
Penelitian ini bertujuan untuk mendeskripsikan dan menganalisis manajemen pelayanan dalam proses kenaikan pangkat pegawai di Badan Kepegawaian Daerah (BKD) Provinsi Sumatera Selatan. Pelayanan kenaikan pangkat merupakan salah satu aspek penting dalam pengembangan karier pegawai negeri sipil (PNS) yang harus dikelola secara efektif, efisien, dan transparan. Penelitian ini menggunakan teori Segit…
This research is motivated by how the use of Elektronik Layanan (E-Layanan) applications in improving public services, especially the management of civil servant study permits by utilizing developing digital technology, this forming a new government bureaucratic mechanism with the term electronic government. The focus of this research is to review how the application of E-Layanan in the managem…
This study aims to examine the adoption process of public service innovation through the Si Jago (Sikok Jadi Tigo) program at the Palembang City Population and Civil Registration Office using Everett M. Rogers' innovation attributes theory. This program allows people to obtain three population documents at once, namely birth certificates, family cards, and child identity cards in one processing…
This research aims to analyze the implementation of the Public Service Mall innovation in Payakumbuh City from the perspective from the Best Practice based on Prasojo’s theory (2007), which is a manifestation of the local government’s commitment to improving the quality of public services by integrating various services in one unified location. To achieve this objective, this research uses …
Penelitian ini bertujuan untuk menganalis pengaruh literasi digital terhadap penggunaan pelayanan publik berbasis elektronik yakni layanan digital Aku Mandiri pada DISDUKCAPIL Kabupaten Ogan Ilir. Dalam penelitian ini, literasi digital diukur dengan menggunajan empat pilar literasi digital, yakni keterampilan, etika, budaya, serta keamanan digital. Selanjutnya, penggunaan pelayanan publik berba…
The study aims to identify, examine, and analyze the implementation of the Building Approval Policy (Persetujuan Bangunan Gedung, PBG) in Payakumbuh City. A qualitative descriptive approach (observation, interviews, documentation) was employed, using Matland’s implementation theory as the analytical framework. The results indicate that the PBG policy in Payakumbuh was designed to meet local n…
Penelitian ini bertujuan untuk menganalisis dampak Peraturan Walikota Nomor 10 Tahun 2022 terhadap kepatuhan wajib pajak restoran di Kota Palembang. Peraturan ini dikeluarkan sebagai upaya untuk meningkatkan kesadaran dan kepatuhan wajib pajak dalam memenuhi kewajiban perpajakan, khususnya di sektor restoran yang merupakan salah satu sumber Pendapatan Asli Daerah (PAD) yang signifikan. Metode p…
Penelitian ini bertujuan untuk menganalisis pengaruh akreditasi puskesmas dan kualitas pelayanan tenaga kesehatan terhadap tingkat kepuasan pasien Puskesmas Bumi Lampung, Kecamatan Kikim Timur Kabupaten Lahat. Penelitian ini menggunakan metode kuantitatif dengan teknik pengumpulan data melalui studi pustaka dan kuesioner. Teknik analisis data yang digunakan adalah regresi linear berganda. Hasil…
This study focuses on the adoption process of public service innovation through the Jempol Kawan program (Jemput Bola Akta Perkawinan), implemented by the Department of Population and Civil Registration (Disdukcapil) of Palembang City. This program represents a mobile service innovation specifically aimed at non-Muslim residents in facilitating the registration of marriage certificates. The res…
Sistem Akuntabilitas Kinerja Instansi Pemerintah (SAKIP) merupakan sistem terintegrasi dalam pengembangan e-government di Indonesia sebagai pemenuhan tuntutan publik melalui perencanaan strategis, sistem penganggaran, akuntansi pemerintahan, dan pelaporan kinerja serta berfungsi untuk mengukur keberhasilan maupun kegagalan pelaksanaan program dan kegiatan melalui evaluasi dan efisiensi operasio…
This study aims to examine the innovation adoption process in the implementation of the Sistem Informasi Pemerintahan Daerah (SIPD) at the Badan Pengelola Keuangan dan Aset Daerah (BPKAD) of South Sumatra Province. The approach used is qualitative descriptive with data collection techniques through interviews with five internal informants. The analysis is based on the five dimensions of innovat…
This study was conducted to determine how much influence discriminatory experiences and education levels have on public trust in public organizations. The methodological approach used is quantitative with field study data collection techniques, the data will be analyzed using the R Studio Software assistance tool. The results showed that the discrimination experience variable has a significant …
Information technology has been widely used in the current era, one of which is in the government era. Especially in the Regional Inspectorate of South Sumatra Province which has adopted technology in work. This study aims to determine the role of information technology in the process of implementing the Monitoring program for follow-up on supervision results at the Regional Inspectorate of Sou…
This research analyzes the innovation of licensing services for micro, small, and medium enterprises (MSMEs) through the Online Single Submission Risk Based Approach (OSS-RBA) at the Investment and One-Stop Integrated Services Office (DPMPTSP) of Palembang City. This innovation aims to accelerate, simplify, and enhance the transparency of business licensing. Data from 2024 shows that 30,332 bus…
In achieving and improving equitable distribution of superior education Minister of Education and Culture Regulation Number 1 of 2021 concerning Admission of New Students (PPDB) which aims to guarantee the acceptance of new students in a targeted, accountable, transparent and without discrimination in order to encourage increased access to educational services . Lack of knowledge causes confusi…