ANALISIS TINGKAT KEPUASAN MASYARAKAT TERHADAP PELAYANAN KESEHATAN DI PUSKESMA…

Community satisfaction is an assessment of service performance by the community to public service officials. The more satisfied the community is, the better the resulting performance, in other words, the quality of the services provided. This study aims to determine the level of community satisfaction with health services organized by the Sei Selincah Health Center, Palembang City. The method u…

HUBUNGAN KUALITAS PELAYANAN GIZI DENGAN TINGKAT KEPUASAN PASIEN RAWAT INAP KE…

Home a hospital is a healthcare facility that offers comprehensive medical services services, such as inpatient care, outpatient care, and emergency care. Hospitals public hospitals provide treatment for different types of illnesses, and these facilities are tasked with meeting the needs of patients and helping them overcome their problems. Are tasked with meeting the needs of patients and help…

SINERGITAS DALAM PERCEPATAN PENURUNAN STUNTING DI KABUPATEN SERAM BAGIAN TIMU…

This study aims to analyse synergy in accelerating the reduction of stunting in Seram Bagian Timur Regency, as well as to identify supporting and hindering factors. Using a qualitative approach, data were collected through interviews, observations, and document studies. The concept of synergy refers to Najiyati (2011), which includes dimensions of communication and coordination. The results ind…

DETERMINAN PEMANFAATAN PELAYANAN ANTENATAL CARE DI INDONESIA (ANALISIS DATA R…

Antenatal care is a globally recommended strategy by the World Health Organisation (WHO) to reduce maternal mortality. The purpose of this study was to analyse the factors that influence the utilisation of antenatal care services in Indonesia. This study is a quantitative study with a cross sectional design using Riskesdas data in 2018. The study sample totalled 80,648 women who were selected b…

THE OFFICIAL MIM ACADEMY COURSEBOOK: Service Operation

Edition

-

ISBN/ISSN

-

Collation

138 hlm. 21 cm

Series Title

-

Call Number

658 Off o

PERAN PETUGAS UPTD DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL ZONA IX KECAMATAN …

The UPTD (Technical Implementing Service Unit) of Population and Civil Registration Services (Disdukcapil) is an administrative service unit at the district level under the Department of Population and Civil Registration. This study aims to determine the role of officers at the UPTD of Population and Civil Registration Services in Zona IX, Sukarami District, Palembang City, in issuing E-KTPs (E…

FAKTOR-FAKTOR YANG MEMENGARUHI PEMANFAATAN CEK KESEHATAN GRATIS DI PUSKESMAS …

Edition

-

ISBN/ISSN

-

Collation

xiv, 93 hlm.; ilus.; tab, 29 cm

Series Title

-

Call Number

T1875932025

CUSTOMER LOYALTY : MENUMBUHKAN DAN MEMPERTAHANKAN KESETIAAN PELANGGAN, Edisi …

Edition

-

ISBN/ISSN

979-741-762-x

Collation

xv, 256 hlm. ; 23 cm.

Series Title

-

Call Number

658.812 Gri c

Customer Satisfaction : Cara Praktis Membangun Hubungan yang Menguntungkan de…

Edition

-

ISBN/ISSN

979-442-148-0

Collation

x, 132 hlm. : ilus. ; 21 cm.

Series Title

Seri Panduan Praktis No.34

Call Number

658.812 Sco c

SECRETS OF CUSTOMER RELATIONSHIP MANAGEMENT : Rahasia Manajemen Hubungan Pela…

Edition

11

ISBN/ISSN

979-533-921-4

Collation

xviii, 370 hlm. : ilus. ; 23 cm

Series Title

-

Call Number

658.81 Bar s

MANAJEMEN PELAYANAN UMUM DI INDONESIA

Edition

1

ISBN/ISSN

979-526-044-8

Collation

xiv, 211 hlm. ; 21 cm.

Series Title

-

Call Number

658.408 Moe m

LAYANAN REFERENSI DI LIMA JENIS PERPUSTAKAAN: Libtalk Seri Layanan Referensi …

Edition

-

ISBN/ISSN

978-623-313-465-1

Collation

vii, 88 hlm. : ilus. ; 21 cm

Series Title

-

Call Number

025.5 Lay y

Public Relations : Profesi dan Praktik, Edisi 3

Edition

-

ISBN/ISSN

978-979-17492-9-9

Collation

524 hlm.; 26 cm

Series Title

-

Call Number

659.2 Lat p

HUBUNGAN DIMENSI KUALITAS PELAYANAN KESEHATAN DENGAN TINGKAT KEPUASAN PASIEN …

Customer really do have to be satisfied, if not they will leave institution as customer and become rival customer. Thus, an institution must assess customer’s degree of satisfactory to know the attributes of product that can cause customer’s dissatisfactory. This study is aimed to analyze the correlation between health Service and the degree of patient satisfaction in Dental Clinic in Moh. …

PENGARUH KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN PELANGGAN PADA WISMA GR…

Penelitian ini bertujuan untuk 1) untuk mengetahui pengaruh kualitas pelayanan yang diberikan oleh Wisma Grand Kemala Palembang terhadap kepuasan pelanggan, 2) untuk mengetahui faktor-faktor pelayanan manakah yang dominan mempengaruhi kepuasan pelanggan Wisma Grand Kemala Palembang. Hasil penelitian menunjukkan bahwa dimensi tangible merupakan dimensi kualitas yang paling mempengaruhi kepuasan…

EVALUASI TERHADAP EFEKTIFITAS DAN EFISIENSI PROGRAM PELAYANAN DAN PEMELIHARAA…

Edition

-

ISBN/ISSN

-

Collation

72 hlm.; 29 cm

Series Title

-

Call Number

T27504

Ekonomi Layanan Kesehatan

Edition

-

ISBN/ISSN

979-3364-02-5

Collation

173 hlm. 18 x 25 cm

Series Title

-

Call Number

330 Elf e

PENERAPAN PELAPORAN SURAT PEMBERITAHUAN (SPT) SECARA ONLINE (ELECTRONIC FILIN…

Edition

-

ISBN/ISSN

-

Collation

xii, 72 hlm.: Ilus., tab.; 29 cm

Series Title

-

Call Number

T27003

PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP KELAS III DI RU…

Penelitian ini bertujuan untuk 1) mengetahui hubungan antara kualitas layanan dari Rumah Sakit RK. Charitas Palembang dengan kepuasan pasien rawat inap kelas III dan 2) untuk mengetahui dimensi kualitas layanan yang dominan berpengaruh terhadap kepuasan pasien rawat inap kelas III. Hasil penelitian menunjukkan, bahwa dari delapan dimensi kualitas layanan yang diteliti, hanya ada tiga dimen…

MEKANISME PENERAPAN OFFICE CHANNELLING PADA PT. BANK NEGARA INDONESIA (PERSER…

Edition

-

ISBN/ISSN

-

Collation

xiv, 92 hlm.: Tab.; 29 cm

Series Title

-

Call Number

T48809

PELAYANAN PANTI SOSIAL TRESNA WERDHA WARGA TAMA INDRALAYA BAGI KESEJAHTERAAN …

Penelitian ini berjudul Pelayanan Panti Sosial Tresna Werdha Warga Tama Indralaya Bagi Kesejahteraan Sosial Lanjut Usia. Permasalahan yang akan diangkat dalam penelitian ini adalah bagaimana pelayanan yang diberikan panti bagi kesejahteraan sosial para lanjut usia penghuni panti dan kendala-kendala yang dihadapi panti dalam memberikan pelayanan bagi kesejahteraan sosial lanjut usia. Tujuan dari…

PERSEPSI KONSUMEN TERHADAP KUALITAS LAYANAN PADA HOTEL SURABAYA PALEMBANG

Edition

-

ISBN/ISSN

-

Collation

ix, 88 hlm.; tab.; ilus.; 29 cm.

Series Title

-

Call Number

T435752006

ANALISIS TINGKAT KEPUASAN PENDENGAR RADIO TERHADAP KUALITAS LAYANAN PT. RADIO…

Edition

-

ISBN/ISSN

-

Collation

xiv, 92 hlm.:ilus.; 28 cm

Series Title

-

Call Number

T591442005

EFEKTIVITAS LAYANAN TOYOTA HOME SERVICE TERHADAP KEPUASAN PELANGGAN PADA PT. …

Edition

-

ISBN/ISSN

-

Collation

vii, 55 hlm.; tab.; 29 cm.

Series Title

-

Call Number

T436722005

KONTRIBUSI PENGGUNAAN ATM TERHADAP TOTAL QUALITY MANAGEMENT SEBAGAI LANGKAH M…

Edition

-

ISBN/ISSN

-

Collation

xi, 127 hlm.: Ilus., tab.; 29 cm

Series Title

-

Call Number

T43535

PROFIL SIKAP PENCARIAN BANTUAN LAYANAN PSIKOLOGIS PADA MAHASISWA PROGRAM STUD…

Medical students often face heavy academic burdens, high expectations for achievement, and difficulties in balancing studies with personal life. These conditions make them vulnerable to experiencing emotional mental disorders. However, awareness and intention to seek psychological help remain low. Seeking psychological help is an active effort to obtain support or treatment related to mental he…

DETERMINAN PEMANFAATAN POSTNATAL CARE DI WILAYAH PEDESAAN INDONESIA (ANALISIS…

Postnatal care is an efforts to prevent and manage postpartum hemorrhage and infection. According to the 2017 Indonesian Demographic and Health Survey (IDHS 2017), the proportion of postnatal care utilization in rural is lower than in urban areas. This study analyzes the determinants of postnatal care utilization in rural Indonesia. The study design was cross-sectional using the 2017 IDHS data.…

ANALISIS PENGADAAN OBAT MENGGUNAKAN SISTEM KATALOG ELEKTRONIK (E-CATALOGUE) M…

The use of an electronic catalog system (e-catalogue) in drug procurement can increase the effectiveness, efficiency and transparency of procurement. However, in its implementation there are still obstacles to the incompatibility of receiving drugs in terms of quantity, time and price. This study aims to analyze the procurement of electronic drugs at the Padang Selasa Health Center. This resear…

EVALUASI PROGRAM INOVASI "KEBUN PEDAS" DALAM PENANGGULANGAN STUNTING DI PUSKE…

The number of children under five who are stunted at the Palembang City Multiwahana Health Center as of June 2023 is still experiencing an increase in the number of cases from the previous year of 30 toddlers. As a follow-up to the high incidence of stunting, the Palembang City Multiwahana Health Center formed an Innovation program, namely the "Spicy Garden" program. The Kebun Pedas program is …

HUBUNGAN WAKTU TUNGGU PELAYANAN DENGAN KEPUASAN PASIEN RAWAT JALAN DI PUSKESM…

Patient satisfaction depends on the quality of health services. One of the things that determines the quality of health services is service waiting time. Waiting time for service is the time used by patients to get health services. Observations conducted at Puskesmas Plaju found that there were patient complaints about the long waiting time at the registration service. This study aimed to analy…