Quality Assurance (QA) is a system that covers the scope of work around matters relating to how a product has quality assurance according to the promised standards. In an engineering and manufacturing activity, QA is tasked with how the standards used can be applied in all work activities and produce a product that has quality according to these standards. Therefore, in this study, QA was creat…
ABSTRACT This study aims to measure the magnitude of the influence of: 1) Tangibles on service quality, 2) Reliability on service quality, 3) Responsiveness to service quality, 4) Assurance on service quality, 5) Empathy for service quality, 6) Tangibles, Reliability, Responsiveness, Assurance, and Empathy together to the quality of service. This study used quantitative methods. The population …
Martin Hinsch summarizes all chapters of the ISO 9001:2015 shortly. The text offers both beginners and users with little knowledge of the standard an introduction to or a refresher course on the world's most important standard for management systems. Therefore, each individual chapter of the standard is described. The text is primarily aimed at those QM enthusiasts who would like to gain a basi…
-