This research aims to develop a Decision Support System (DSS) using the Simple Additive Weighting (SAW) method to assess the operational feasibility of heavy equipment at PT Ananda Mulia Sejahtera. The main issue addressed is the manual and undocumented inspection process, which is prone to errors and inefficiencies. The system was designed based on four main criteria: equipment age, operating …
The increasing population in Ogan Komering Ulu (OKU) Regency has an impact on land use change, characterised by a reduction in the area of vegetated associated with the Urban Heat Island (UHI) phenomenon. This study analyses the influence of land cover and vegetation density on Land Surface Temperature (LST) through multiple linear regression analysis. Categories on the variables of land cover,…
Bima+ is an application that operates in the field of digital services for users of the Tri cellular operator. With various internet package options, promos, and rewards from points offered in the Bima+ application. But unfortunately, this application still has shortcomings, one of which is a significant price increase. However, signal quality that is not yet optimal becomes one of the obstacle…
Bstation known as Bilibili is a video streaming platform that provides anime, movies, dramas and user-generated content. The popularity of Bstatioon among anime enthusiasts is quite high because it offers legal acces to various anime series. However, the application still faces several user compalaints in Playstore reviews. This is reflected in Bstation’s rating on the Playstore, which only r…
This study aims to evaluate the level of user loyalty toward the DANA application using the Net Promoter Score (NPS) method. In an era of rapid digital transformation, digital wallet applications have emerged as a primary solution for conducting practical and efficient financial transactions. The research employs a quantitative approach through questionnaires distributed to 207 active DANA user…
Based on a survey conducted by Insight Asia (2023) and reported through databoks.katadata.co.id, one of the most widely used digital wallet applications by Indonesians is OVO (70%), Dana (61%), ShopeePay (60%), and LinkAja! (27%). Although OVO is one of the digital wallet apps with the largest number of users in Indonesia, it has received a fairly low rating and some negative reviews on the Goo…
Hospitals are institutions that provide comprehensive health services through various types of health services by providing inpatient, outpatient and emergency services. In providing these various health services, the hospital needs to pay attention to the quality of the services provided in order to achieve patient satisfaction. Although the hospital has tried to improve the quality of its ser…
Perkembangan teknologi digital mendorong instansi pemerintah, termasuk BPJS Kesehatan, untuk menyediakan layanan berbasis aplikasi guna meningkatkan kualitas pelayanan kepada masyarakat. Salah satu bentuk inovasi tersebut adalah aplikasi Mobile JKN. Namun, kepuasan dan pengalaman pengguna berperan penting dalam mengevaluasi efektivitas aplikasi ini. Penelitian ini bertujuan untuk menganalisis s…
Wondr by BNI is a banking innovation since its launch in July 2024, has garnered widespread user attention with millions of downloads and thousands of reviews. These user reviews can be thoroughly analyzed using an Aspect-Based Sentiment Analysis (ABSA) approach. This study aims to apply ABSA to reviews of the Wondr app, focusing on four key aspects of usability according to Nielsen: learnabili…
This study aims to develop an asset management information system based on ISO 55001 to enhance IT asset management within the Central Bureau of Statistics of Ogan Ilir Regency. The background of this research is based on the issue of fragmented and manually managed asset management, which leads to difficulties in recording, monitoring, and handling damaged IT assets. To address these challenge…
Website quality is an important factor that must be considered by institutions, because the website reflects the image of the institution in cyberspace. This study aims to analyze the quality of the Digital Library (Digilib) website of Sriwijaya University using the Webqual 4.0 and Importance Performance Analysis (IPA) methods. The methodology used involves collecting data through questionnaire…
The rapid development of information and communication technology has increased children's access to digital platforms for education and entertainment. However, this access also brings challenges in digital security literacy. Children need to understand how to protect themselves from online threats such as scams, cyberbullying, and exploitation. Therefore, interactive and fun learning methods a…
This study aims to analyze the comparison of user experience between the X and Threads applications using the User Experience Questionnaire (UEQ) method. The study was conducted in Prabumulih City involving 100 respondents from various backgrounds. The research method used was descriptive quantitative with data collection techniques through the distribution of the UEQ questionnaire. The analysi…
Penelitian ini bertujuan untuk menganalisis tingkat kepuasan pengguna terhadap aplikasi mobile banking BRImo dengan menerapkan metode usability. Metode ini mengevaluasi lima variabel utama, yaitu kemudahan penggunaan (learnability), efisiensi (efficiency), kemudahan mengingat (memorability), kesalahan (errors), dan kepuasan (satisfaction). Data dikumpulkan melalui kuesioner yang disebarkan kepa…
Penelitian ini melakukan analisis kepada tingkat kepuasan atas para pengguna aplikasi yang dikenal dengan Livin’ by Mandiri menggunakan metode PIECES, lewat mencakup indikator yang berupa “Performance, Information, Economy, kemudian juga Control, Efficiency, serta terdapat Service”. Tujuannya adalah agar dapat menjalankan pengukuran kepuasan dari penggunanya dan memberikan rekomendasi pen…
Usability level is one of the methods that can affect the comfort of mobile application users, and evaluation is very important to do. Spotify, as an app for listening to music and podcasts, has users from different parts of the world. The evaluation is carried out with the aim of improving the user experience, so that the application can evolve and be easier to use. The method applied in this …
In the digital era, implementing web-based Customer Relationship Management (CRM) has become an innovative solution to enhance customer service quality. This study aims to implement CRM in the service system of the Regional Drinking Water Company (Perumda) Tirta Musi Palembang to facilitate customers in applying for new water meter installations and submitting complaints online.The research emp…
The development of information technology has changed how organizations, including educational institutions, manage relationships with their customers. SMA PGRI 1 Palembang faces challenges in conventional administrative processes that cause delays, recording errors, and lack of information transparency. This research aims to design and build a student registration and tuition payment website b…
This study aims to analyze the level of user satisfaction with the ShopeePay digital wallet application using the Usability method. This method has five variables to evaluate the level of user satisfaction, namely Learnability, Efficiency, Memorability, Errors, and Satisfaction. Data collected through a questionnaire of 262 data with case study specifications on Sriwijaya University students. T…
Giwang Sumsel is a digital platform launched by the Cultural and Tourism Department of South Sumatra Province in 2021 to promote tourism and local potentials in the region. The website aims to provide information to tourists and facilitate accessibility to various tourism-related services. However, some users have reported issues with the user interface and suboptimal user experience, such as n…
WhatsApp is a communication application that has been widely used in Indonesia for a long time and is frequently utilized by diverse demographics as an online communication tool. This study aims to evaluate the quality of WhatsApp’s user experience (UX) using the User Experience Questionnaire (UEQ) method. The UEQ measures user perceptions across six UX dimensions: attractiveness, perspicuity…
Pelayanan publik merupakan kebutuhan mendasar masyarakat, dan pemerintah memiliki peran penting dalam menyediakan layanan berkualitas. Salah satu inovasi di Kota Palembang adalah Sistem Informasi Pelayanan Perizinan (SIPPERI), yang dikembangkan oleh Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) untuk meningkatkan efisiensi, transparansi, dan akuntabilitas dalam proses perizin…
At this time, technological development is progressing very rapidly, as evidenced by various innovations that have been created around the world. One of them is the implementation of systems within a company. An example in this case is the inventory system process at Bank BRI Palembang, which still uses paper and has not been computerized, resulting in a lengthy report collection process. Other…
Technological developments have spurred society into a new era, where almost the entire community has been influenced by various needs electronically. One of the technological developments known to the public is digital comics, including Komiku and Manga Plus. These two applications have a variety of good reviews and disadvantages of each application. An important aspect that must be considered…
Penelitian ini bertujuan untuk menguji pengaruh pengendalian internal, pemanfaatan teknologi informasi, dan kompetensi sumber daya manusia terhadap akuntabilitas laporan keuangan daerah pada pemerintah daerah Kota Palembang. Metode penelitian yang digunakan pada penelitian ini adalah kuantitatif dengan kuesioner ber-skala Likert yang disebarkan kepada 105 responden dari 35 OPD Kota Palembang ya…