This research aims to investigate collaborative governance in mitigating the risk of stunting in Palembang City (A case study in the District of Ilir Timur II). The increasing prevalence of stunting in the District of Ilir Timur II has led the government to collaborate in addressing this issue. The research adopts a descriptive-qualitative approach, utilizing data collection techniques such as …
Penyandang disabilitas dalam pelayanan publik termasuk kedalam kategori kelompok rentan yaitu kelompok yang tidak dapat memenuhi kebutuhan hidup yang layak dan sering mengalami diskriminasi yang menyebabkan tidak terpenuhi hak-haknya sebagai warga negara seperti adanya keterbatasan akses fasilitas umum, dengan demikian harus mendapatkan perhatian dan perlakuan khusus dari pemerintah daerah. Seh…
This research is entitled “Implementation of the conferences activities program (conferences) at the Region II Higher Education service institution environment” The research method used in the study of employee work system policy implementation of conferences activities program (conferences) at the Region II Higher Education Service Institutions environment using qualitative methods. The da…
This research is entitled "Service Quality of Motorized Data Record Officers for Hill and Mountain Community Services (Ultimate Predator) at Disdukcapil OKU Selatan During the Covid-19 Pandemic". The background of this research is that the outbreak of the covid-19 pandemic that began in 2020 in Indonesia has hampered the implementation of the Ultimate Predator innovation program by the South OK…
This research is entitled "Analysis of Health Promotion Strategy in Lembak Health Center". This research is motivated by the fact that there are still people who throw household waste carelessly and the low percentage of the number of people who follow the elderly posyandu. This study aims to analyze the health promotion strategy at the Lembak Health Center. The method used in this study is a q…
This research is entitled "Effectiveness of Mobile Family Planning Service Program in Palembang City." The background of this research is the lack of public awareness for family planning and the lack of information from socialization regarding mobile family planning services. The purpose of this study was to measure the effectiveness of the Mobile Family Planning Service Program in the city of …
The research is motivated by the desire of the community for quality health services. The purpose of this study was to determine the quality of service for BPJS Health Class III Patients at RSUP Dr. Mohammad Hoesin Palembang City. The theory used in this study is service quality theory according to Vincent Gaspersz which consists of ten dimensions; timeliness, accuracy, politeness, responsibili…
This research is entitled Quality of Service for Making BPJS Patient Referral Letters at the Muara Kuang Health Center, Ogan Ilir Regency. The background of this research is the service process of making BPJS Health patient referral letters at the Muara Kuang Health Center. Minister of Health Regulation No. 001 of 2012. The referral system is mandatory for patients who are participants in healt…
Good service performance will certainly cause positive benefits for public satisfaction as service users and the existence of the government organization will certainly increase. Community satisfaction in each flow of land certification procedures can be a benchmark of the results or not of the land service system run by the Palembang City Land Office. Land certification is done to avoid confli…
Implementation of Minimum Service Standards Policy at Puskesmas Simpang Babat in the Penukal Subdistrict of Penukal Abab Lematang Ilir District (Case Study on the Elderly Health Services). Thesis of The Public Administration Department of Social and Political Sciences Faculty in Sriwijaya University. This research examined the implementation of the Minimum Service Standards Policy at the Penuka…
The new normal order is a new habit by changing the world order system. The service system is one of many systems that feel the impact, the service is slow and takes a lot of time, there are also many health protocols that must be imposed and the service hours are short. This research was motivated because there were several complaints from several guests of the Integrated Service Unit for the …
n order to improve health for the elderly, the Ministry of Health of the Republic of Indonesia issued a Minister of Health Regulation Number 67 of 2015 concerning the Implementation of Elderly Health Services at Community Health Centers. The coverage of elderly health services in Muara Enim Regency has not been implemented optimally, therefore more intense efforts are needed to approach the com…
The development of information and communication technology is growing rapidly in today's public services. At the South Sumatra Provincial Trade Office as the Representative for the Issuance of Certificate of Origin for Exports, the e-SKA system is an electronic-based service that is applied through the website. SKA is proof of the authenticity of goods from the country of origin and to get pre…
This research was motivated by the problem of inadequate mobile health center facilities in Dempo Public Health Center Palembang with an attachment of regulation of the minister of health number 75 year 2014. Not implementing health center counseling in the working area of Dempo public health center has resulted in sub-optimal services. The research aimed to describe the implementation of mobil…
This research is motivated by the lack of transparency in the management of pension funds to the general public (public). This study aims to determine the management of pension funds at PT Pertamina (Persero) Refinery Unit III Plaju, Palembang. The research method used is a qualitative research method using a descriptive approach. The data collection techniques used were observation, in-depth i…
Skripsi ini berjudul " Kualitas Pelayanan Pada Pasien Badan Penyelenggara Jaminan Sosial Kesehatan Kelas II di Rumah Sakit Umum Pusat Dr. Mohammad Hoesin Kota Palembang ". dalam penelitian ini bertujuan untuk mengetahui kualitas pelayanan pada pasien badan penyelenggara jaminan sosial kesehatan kelas II di Rumah Sakit umum pusat dr. Mohammad Hoesin Kota Palembang. metode penelitian yang digunak…
This research named as Analysis of the factors that causing delays in the service of making self-evident card (KBD) at PT Kereta Api Indonesia Regional Division III of Palembang City. This research’s background is due to a delay in the service of making self-evident card (KBD) that are not in accordance with the minimum service standards of PT KAI (Persero), that causing complaints from the u…
This research is titled “The Quality of Taspen Service Palembang Branch Office” This research aims to measure how good the level of service quality PT.Taspen (Persero) provided to Taspen participants. This research method is quantitative descriptive method. Sources of data obtained from scientific calculations by sampling to participants who get service. This study used the SERQUAL theory o…
Penelitian Kualitas Pelayanan PDAM Tirta Betuah Kabupaten Banyuasin di Kelurahan Kenten Laut berdasarkan Peraturan Daerah Nomor 4 Tahun 2005 Tentang Pendirian Penisahaan Daerah Air Minum (ADAM) Tirta Betuah Kabupaten Banyuasin. Namun di Kelurahan Kenten Lam ditemukan fenomena pendistribusian air bersih yang tidak merata dan tidak terjadwal serta keluhan masyarakat terkait rendahnya kuantitas da…
Kinerja Dinas Pendapatan Daerah Kota Palembang Dalam Penerimaan Pajak Bumi rnDan Bangunan (PBB) Kecamatan Alangrn-rnAlang Lebar Pada Tahun 2012rn-rn2014 dilarntarbelakang rnidengan adanya penerimaan PBB pada tahun 2012rn-rn2014 tidak ada yang mencapai target yang rntelah ditetapkan. Tujuan penelitian ini adalah untuk mengetahui bagaimana Kinerja Dinas rnPendapatan Daerah Ko…