The convenience provided by mobile applications provides substantial opportunities for companies, especially those engaged in the service sector to improve performance and service to customers and get the best feedback as the value of the company's competitive advantage. This study aims to determine the factors that influence behavioral intention and use behavior in the KAI Access application u…
Elsha Beauty House beauty clinic located in Palembang has 3 years of experience in beauty services. Elsha Beauty House beauty clinic needs to maintain customer loyalty in order to remain and survive in business competition, one way is to maintain customer loyalty through a questionnaire that will be distributed later. The problem faced in this study is the increasing number of beauty care facil…
BKD of South Sumatra Province is a South Sumatra regional government institution which has the main task of carrying out some of regional government affairs in the field of civil service at the level of South Sumatra Province. BKD of South Sumatra Province does not have a system that can document knowledge properly, resulting the existing knowledge is not well managed. A very ineffective and in…
Hibah adalah salah satu sumber Anggaran Pendapatan dan Belanja Negara/Daerah yang digunakan untuk pembiayaan program-progam di daerahnya. Karena keterbatasan anggaran yang dimiliki oleh pemerintah, tentunya tidak semua permohonan yang diajukan para petani dapat dipenuhi oleh pemerintah khususnya Dinas Perkebunan Kabupaten Musi Rawas, yang menangani masalah pemberian hibah alat pengolahan kopi i…
This Study aims to evaluate the Ticket Management Information System services at BPJS Kesehatan Branch Office using COBIT 5 and ITIL V3 2011. It is known that one of the important aspects that need to be considered in implementing IT is that the services provided can support users performance to achieve the targets, vision and mission that have been determined by the company. One of them is the…
Kantor Pelayanan Pajak (KPP) Palembang Ilir Barat merupakan unsur pelaksana atau instansi vertikal dibawah Kantor Wilayah (KanWil) Direktorat Jendral Pajak (DJP) yang merupakan salah satu instansi di bawah Kementerian Keuangan. Dalam upaya memberikan pelayanan berbasis teknologi modern sesuai misi, DJP melakukan inovasi dengan membuat Sistem Informasi DJP Online. Pemilihan domain dilakukan deng…
Permata Fresh Mart is a retail and wholesale frozen food and pastry business in the city of Palembang that uses a system called Scan to support its operational activities, namely managing sales transaction data and processing sales transactions with customers at the cashier. Permata Fresh Mart also has other operational activities to support its sales process, such as ordering goods to supplier…
SMK Negeri 2 Palembang is one of the vocational schools that has become a reference school in South Sumatra Province. SMK Negeri 2 Palembang has a vision to become a center for secondary level vocational education and technology training that is cultured, has national character and is able to compete in the global era. As a school that implements the curriculum 2013 that prioritizes student cre…
The Social Service is a regional apparatus in charge of the social life of the community, including by registering the impoverished or underprivileged. Also the poverty line in Rejang Lebong Regency, Curup-Bengkulu increased in 2020 due to the pandemic. Grouping the poor or impoverished based on existing attributes by analyzing data based on clustering techniques is very necessary. In other wor…
Badan Kepegawaian dan Pengembangan Sumberdaya Manusia (BKPSDM) of Palembang City is one of the government institutions in South Sumatra Province which has the main task of carrying out the regulation and implementation of regional policies in the Regional Civil Service and Training, especially in the Department of Education and Training of Human Resources for Civil Servants. Civil Servant Educa…
Indonesian people's reading interest is very lower than other countries, in researches conducted in 2016 Indonesia was in the lowest position, which is in 61 of the 62 countries examined. Students are one of the largest subjects that can be studied in this study, recorded in the Central Statistics Agency (BPS) in 2018 the number of Indonesian students from elementary to high school equivalents …
The role of technology and information systems in companies or organizations today is needed to support the success of existing business processes in the company or organization. The Technology and Information Sector of the South Sumatra Regional Police certainly has its own technology and information system. Where, the South Sumatra Regional Police's IT sector includes a leadership assistant e…
Assets are important things owned by every company or organization. The asset management process that is carried out properly will make the assets owned by the company more optimal. Because the asset management process has not been implemented optimally, this research requires tools that can help companies analyze and manage data into information. The Business Intelligence method is one solutio…
Shopee is one of the Customer-To Customer (C2C) e-commerce e-commerce models using applications as a place to do business. Shopee provides several customer access options, including through the website and mobile platform for the convenience of shopping online. To find information about opportunities that can be improved from existing services, Shopee can take advantage of customer reviews to f…
UX (User Experience) dapat diartikan sebagai pengalaman user saat menggunakan sebuah aplikasi. Infrastruktur aplikasi memengaruhi pengalaman user saat menjelajahi aplikasi. Sebesar 51,6% kegiatan bisnis perusahaan gagal akibat tidak menyesuaikan kebutuhan user dan perkembangan teknologi. Peningkatan nilai ekonomi digital pada bidang e-commerce meningkat pada tahun 2020 sebesar 54% dan diperkira…
PT. Berkat Kasih Tri Tunggal is a company engaged in the field of General Suppliers and contractors serving medium and large companies, both private and government. As a company engaged in the procurement of goods and services that was founded in 2020, the company strives to continuously improve its services so that it can provide better services. Therefore, to support the company's goals as an…
this study focuses on a system to support recommendation decisions in the selection of permanent employees at PT.Bona Dupang Soaloon. in the transation process of changing the status of contract employees to permanent employees, it is assessed from various aspects of the criteria, namely performance, education, absenteeism, length of work and loyality. to make comparisons between several candid…
The Department of Trade and Industry is one of the government agencies of the East Ogan Komering Ulu Regency. The Domestic Trade Section has the task of planning business development in the field of domestic trade. Currently, there is no system to see the distribution of LPG in the Ogan Komering Ulu Timur District, causing the data received to be inaccurate. So from these problems, a system is …
The rapid development of education, especially in Palembang city makes competition between schools even greater. The existence of important criteria that schools have creates intense competition that occurs between schools, especially for private SHS. However, the large number of existing schools makes it difficult for parents and students to choose the best private senior high school because o…
The Goods/Services Procurement Section (BPBJ) has the duty of organizing the procuring goods/services process. However, procurement can be done by holding a tender to get a provider with the lowest price and the best quality. The evaluation process of the winners tender at the Banyuasin Regency Public Works Department currently has difficulty when comparing scores between participants because t…
Many activities often make people feel bored, so they need entertainment, one example of the entertainment to get rid of boredom is recreation. Recreation is important for the students, because the full day implementation system in every school in Indonesia takes a lot of time. many activities at school that take up the student's time make school officials hold study tours activities for recrea…
The Family Hope Program (PKH) is a conditional social assistance program that has the purpose to reduce the expense and increase income for underprivileged families. The selection of PKH participant candidates at the Social Service Palembang City is one of the efforts to reduce poverty and social disparities. There are several criteria in selection process of PKH participant candidates, such as…
Puskesmas Kecamatan Air Salek merupakan instalasi milik pemerintah yang bergerak di bidang kesehatan yang melayani dan merawat masyarakat yang membutuhkan pertolongan pertama pada dunia medis. Berdasarkan hasil penelitian yang dilakukan di Puskesmas, data penggajian petugas medis belum terintegrasi, sehingga ada resiko pengolahan data arsip dan laporan penggajian. Tujuan dari penelitian ini ada…
The use of the internet is familiar to almost all levels of society as a source of data search. Travel websites, for example, which provide services to make it easier for tourists, one of which is the Tripadvisor site. A site that provides a hotel search feature equipped with comments and ratings. The comments given also varied. However, some of the rating scores are not objective based on his …
Spezial Shoes is one of the businesses engaged in laundry and dry cleaning services, especially shoes. In running its business process spezial shoes have not implemented a special strategy so that the revenue of spezial shoes is not maximized. In order to increase competitiveness in doing business, a website designed customer relationship management information system on spezial shoes that appl…
IMPLEMENTATION OF DECISION SUPPORT SYSTEM FOR DISTRIBUTOR SELECTION IN SARANA PRINTING USING SMART METHOD By Marina Adhitia Rosyadah 09031381821007 ABSTRACT In general, every company has specific criteria are used for selecting distributors, where their quality and efficciency can be trusted for the production proccess. Sarana printing is one of the companies that need distributors to support r…
APPLICATION OF CUSTOMER RELATIONSHIP MANAGEMENT ON PT. ANUGRAH ZULVITOUR MANDIRI BY USING UCD (USER CENTERED DESIGN) METHOD By Putri Nur Kori 09031381821006 ABSTRACT The development of technology today resulted in an increasing business, as result of which companies must find new ideas and innovations in improving the quality of customer service and attracting interest from new customers, one o…
IMPLEMENTATION OF CRM ON INVENTORY INFORMATION SYSTEM IN PRODUCTION AND MARKETING MANAGEMENT OYSTER MUSHROOM By Anggy Lumongga Siregar 09031381821004 ABSTRACT The purpose of this research to manage production and marketing data on oyster mushroom inventory information system in Bitis Village by implementing a Customer Relationship Management (CRM) strategy. In Bitis Village, there are oyster mu…
Donors are one of the important entities in a non-profit organization. Their presence is able to make an institution grow and develop properly. The Kampoeng Tauhiid Sriwijaya (KTS) Foundation is a foundation or institution engaged in the social, educational and economic empowerment of the ummah, this foundation has many donors and many types of donations channeled to this foundation that have n…
The internet today has changed people's shopping patterns, especially indonesians, in a more paktis direction, namely online shopping. One company that has implemented an online sales system in marketing its products is PT Ulu Mas Jaya (UMJ). The online sales system adopted by PT Ulu Mas Jaya (UMJ) is currently website-based and mobile under the brand "Brayamart". Due to the lack of measurement…