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Found 2 from your keywords: subject="Transportasi Feeder L...
cover
PENILAIAN KESENJANGAN KUALITAS PELAYANAN ANGKOT FEEDER LRT MUSI EMAS PERSPEKT…
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Ardinata, Rifqi

This study aims to analyze the quality of public transportation services of the Musi Emas LRT Feeder in Palembang City based on the perceptions of passengers and drivers. The method used is a quantitative descriptive approach with the Servqual (Service Quality) approach which includes five dimensions: physical appearance, reliability, responsiveness, assurance, and empathy. Data were collected …

Edition
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ISBN/ISSN
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Collation
xvii, 210 hlm.; ilus.; tab.; 29 cm.
Series Title
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Call Number
T1862032025
cover
ANALISIS PERSPEKTIF EKSPETASI PENUMPANG TERHADAP KUALITAS PELAYANAN ANGKOT FE…
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Suherman, Malik Adillah

The quality of Musi Emas LRT Feeder public transportation services based on passenger expectations, considering the important role of feeder services in transportation integration. This quantitative descriptive study used the SERVQUAL model on 350 respondents to measure the gap between expectations and perceptions. The results showed a negative quality gap in almost all dimensions, indicating t…

Edition
-
ISBN/ISSN
-
Collation
vi, 212 hlm.; ilus.; tab.; 29 cm.
Series Title
-
Call Number
T1862062025