Service quality is a benchmark in measuring the level of community satisfaction, meaning that community satisfaction depends on the good and bad services provided. This study aims to determine the Effect of Service Quality on Community Satisfaction at the Population and Civil Registration Office of Ogan Ilir Regency. This study used a quantitative approach with a data collection method using qu…
This research was conducted at the Department of Population and Civil Registration of Palembang City. The purpose of this study was to find out the evaluation of the Complete Your Prayers program which is a service innovation at the Population and Civil Registration Office of the City of Palembang. The type of research in this thesis is qualitative with a descriptive approach, namely by describ…
Program Evaluation is a benchmark in measuring the level of program success. This study aims to determine the Evaluation of the Child Identity Card (KIA) Program at the Office of Population and Civil Registration of OganIlir Regency. This study used a quantitative approach with data collection methods using interviews, which were then studied using the CIPP evaluation model from Daniel Stuffleb…
ABSTRAK Masalah penelitian ini dapat dilihat dari kondisi kualitas pelayanan publik dalam pengurusan Kartu Keluarga terdapat beberapa masalah yaitu proses penerbitan KK itu melebihi waktu yag sudah di tetapkan yaitu 2 hari kerja pada kenyataannya penerbitan KK itu lebih dari 2 hari kerja. Tujuan penelitian ini untuk mengetahui kualitas pelayanan publik dalam pengurusan Kartu Keluarga oleh Unit …