The implementation of digitalization in public services has become an essential necessity to improve bureaucratic effectiveness and transparency, particularly in the building permit sector. This study aims to analyze service innovation in the Building Management Information System (SIMBG) within the process of licensing business-function buildings in Palembang City. SIMBG is a national system i…
This study aims to discuss the Diffusion Mechanism of the Civil Service Uniform Policy for State Civil Apparatus (ASN) at the Organizational Bureau of the Regional Secretariat of South Sumatra Province. The study utilizes the theory of policy diffusion mechanisms by Shipan and Volden (2008), which consists of four dimensions or stages: learning, competition, imitation, and coercion. The researc…
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This study examine the characteristic of the Integrated Dynamic Archival Information System (SRIKANDI) innovation at the Administration Section of the Organizational Bureau of the Regional Secretariat of South Sumatera Province. This study uses five characteristics of innovation by Everett M. Rogers using a qualitative approach through interviews, documentation, and observation techniques. The …