STRATEGI KOMUNIKASI DALAM PELAYANAN PAJAK REKLAME PADA BADAN PENDAPATAN DAERA…

Penelitian ini bertujuan untuk menganalisis strategi komunikasi yang diterapkan dalam pelayanan pajak reklame pada Badan Pendapatan Daerah Kota Palembang. Metode yang digunakan adalah deskriptif kualitatif, dengan pengumpulan data dilakukan melalui wawancara dengan petugas pelayanan pajak reklame dan wajib pajak. Temuan pada penelitian ini menunjukkan bahwa komunikasi langsung antara petugas da…

PENGARUH HARGA, DAN KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN DI RISKA …

This study aims to determine the effect of Price and Service Quality on Customer Loyalty using services at Riska Laundry Palembang. The research method is primary data and secondary data. The sampling technique used is a non-probability sampling technique with a purposive sampling method with a sample size of 90 respondents. The analysis technique used is a multiple linear analysis technique us…

ANALISIS FAKTOR YANG MEMENGARUHI POPULASI KUNCI DALAM MEMANFAATKAN LAYANAN VC…

HIV remains a serious public health issue that requires careful management. Voluntary Counseling and Testing (VCT) is a series of HIV tests accompanied by counseling, which plays a crucial role in determining an individual’s health status, particularly among key populations such as female sex workers, injecting drug users, transgender individuals, and men who have sex with men (MSM). This stu…

ANALISIS KUALITAS PELAYANAN SAPA 129 DALAM PENANGANAN KASUS KEKERASAN DI UPTD…

Violence against women and children is a crucial and urgent issue that needs to be addressed immediately, The Technical Implementation Unit for Women and Children Protection (UPTD PPA) of South Sumatra Province serves as an extension of the Ministry of Women Empowerment and Child Protection (KemenPPPA), providing direct services to victims in the provincial area. One of the online services prov…

ANALISIS KUALITAS PELAYANAN PUBLIK BAGI PENYANDANG DISABILITAS PEREMPUAN PADA…

This study aimend to analyze the quality of public services for women with disabilities at the Departement of Women Empowerment and Child Protection (DPPPA) of South Sumatra Province. The analysis was based on three dimensions proposed by Levine cited in (Hardiyansyah, 2018) : (1) Responsiveness, (2) Responsibility, (3) Accountability. This research employed a qualitative method. Data were coll…

KUALITAS WEBSITE MINTOREJO.ONLINE DALAM MELAYANI MASYARAKAT KAMPUNG MINTOREJO…

he Importance of Digitalization of Public Services in the Modern Era, where websites are one of the main platforms used to improve the efficiency and accessibility of public services to the RT/RW level. Mintorejo Village created the Mintorejo Online Website in serving the Community. This study aims to see the Quality of the Mintorejo. Online Website in serving the Mintorejo Alang-Alang Lebar Vi…

HUBUNGAN PERILAKU PEMBERANTASAN SARANG NYAMUK (PSN) DAN KARAKTERISTIK TEMPAT …

Dengue Hemorrhagic Fever (DHF) is a disease caused by the dengue virus transmitted through the bite of Aedes aegypti mosquitoes, and it remains a major public health problem in Indonesia. This study aims to analyze the correlation between mosquito breeding eradication behavior (PSN) and water container characteristics with the incidence of dengue hemorrhagic fever in the East Prabumulih Public …

EVALUASI PENGARUH WAKTU TUNGGU RESEP TERHADAP TINGKAT KEPUASAN PASIEN RAWAT J…

Pharmaceutical services are an important aspect of health facilities that directly affect patient satisfaction, one such service is prescription services. Patients often complain about waiting time for prescription services because it impacts their experience obtaining health services. The objective of this study evaluates how waiting time towards prescription services affects outpatient satisf…

PERENCANAAN DAN PERANCANGAN MAL PELAYANAN PUBLIK KOTA TANGERANG

Public Servises Mali is a place that accommodates all kind of activities related to public Services. Public Services that were meant are Service of goods, Services and administrations which is a functional expansion of integrated Service. Those public Service providers are Central and regional government and also state-owned enterprise or regionally-owned enterprise or private-owned enterprise.…

PENERAPAN PELAYANAN PUBLIK ADMINISTRASI KEPENDUDUKAN SECARA DALAM JARINGAN (D…

Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik mengatur kewajiban negara dalam penyelenggaraan sejumlah pelayanan termasuk hak warga negara secara mendasar guna mencapai tujuan demokrasi dan keadilan pelayanan. Salah satunya pelayanan administratif di bidang administrasi kependudukan dalam jaringan (adminduk daring) yang diatur Permendagri tentang Pelayanan Adminduk Daring. Isu huku…

 TANGGUNG JAWAB HUKUM PELAKU USAHA JASA PENGIRIMAN BARANG ATAS TINDAKAN MENG…

Kasus perbuatan melawan hukum yang berlandaskan itikad tidak baik diantara pihak pengiriman jasa dengan pihak konsumen kerap terjadi dalam praktek penggunaan jasa. Pada penelitian ini, penulis bertujuan untuk mengetahui dan menganalisis pertimbangan hakim dalam Putusan Kasasi Mahkamah Agung RI Nomor 175 K/Pdt.Sus- BPSK/2021 yang memenangkan pihak konsumen, serta bentuk pertanggungjawaban pelaku…

HUBUNGAN MUTU LAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP DI RSUD SITI FATIMA…

Planning for Human Resources for Health (HRH) is a crucial process aimed at ensuring the availability, distribution, and quality of health personnel align with regional needs. This planning process is implemented in a bottom-up manner, starting from primary healthcare facilities, namely Puskesmas, then escalating to the district/city level, provincial level, and finally to the national level. B…

UJI PERBEDAAN PERSEPSI TINGKAT KEPUASAN MAHASISWA TERHADAP PELAYANAN DI FAKUL…

Service quality is a very important thing to pay attention to in every service, including educational services at the Faculty of Mathematics and Natural Sciences, Sriwijaya University. Service quality needs to be evaluated continuously to make plans to increase satisfaction with services provided, in this case students. Service evaluation can be done by analyzing students' perceptions of the le…

EVALUASI PROGRAM PAKET CETAK AKTA KELAHIRAN, KIA, DAN KARTU KELUARGA KERJASAM…

The Birth Certificate, child identity card (KIA), and Family Card Printing Package Programme in cooperation with Hospital Integration Services (PACAKELA TERUS) at the Palembang City Population and Civil Registration Office is one of the efforts made by Disdukcapil in increasing awareness and making it easier for people after giving birth to take care of population documents. This study was cond…

INOVASI PELAYANAN PUBLIK MELALUI SANJO BAROKAH DI DINAS KEPENDUDUKAN DAN PENC…

The background of this research is that the Population and Civil Registration Office of Ogan Ilir Regency presents public service innovations through Sanjo Barokah for vulnerable groups who experience limited accessibility, but in its implementation it still encounters obstacles and public ignorance of this innovation is quite high even though innovation offers ease of service. This study aims …

ANALISIS SISTEM PEMBINAAN AKREDITASI PUSKESMAS DI WILAYAH DINAS KESEHATAN KAB…

The accreditation development of community health centers is an activity aimed at preparing these centers to meet accreditation standards. The approach used in the accreditation development of community health centers is through a systems approach, where the improvement of the performance of community health centers serves as the output from the structure (input) that is managed through a proce…

KUALITAS PELAYANAN PUBLIK DALAM PELAKSANAAN PROGRAM IDENTITAS KEPENDUDUKAN DI…

Penelitian ini bertujuan untuk mendeskripsikan kualitas pelayanan publik di Dinas Kependudukan dan Pencatatan Sipil Kota Baturaja Kabupaten OKU. Penelitian ini merupakan penelitian deskriptif dengan menggunakan pendekatan kualitatif. Narasumber dalam penelitian ini adalah Kepala Bidang PIAK, PLH Sub Koordinator Pengolahan dan penyajian data, Admistrator Databest Kependudukan, Kepala Desa, Ketua…

KUALITAS PELAYANAN PENERBITAN SURAT CUTI TAHUNAN PADA BADAN KEPEGAWAIAN DAN P…

Tujuan Penelitian ini adalah untuk mengetahui kualitas pelayanan penerbitan surat cuti tahunan dengan menggunakan sistem online pada Badan Kepegawaian dan Pengembangan Sumber Daya Manusia (BKPSDM) Kota Palembang. Kualitas pelayanan dapat diukur dari 5 dimensi yaitu: Tangibility, Realiability, Responsiviness, Assurance, dan Empathy. Metode penelitian ini menggunakan metode kualitatif deskriptif.…

PENERAPAN PRINSIP-PRINSIP GOOD GOVERNANCE DALAM PELAYANAN PUBLIK BERBASIS DIG…

This research aims to find out how the principles of good governance are implemented in digital-based public services (M-Paspor) at the Class I Checkpoint Imiggration Office Palembang, Digital-based public services are a service transformation based on the development of information technology systems so that people can effectively and efficiently obtain public services. This research examines …

PENGARUH KUALITAS PELAYANAN NON PERIZINAN BIDANG PERHUBUNGAN TERHADAP MODAL S…

This study aims to determine and analyze the effect of the quality of non-licensing services in the field of transportation on the social capital of the community in DPMPTSP Jambi Province. The research method used is a quantitative method using IBM SPSS 27 Software with statistical tests such as validity, reliability, t test, determinant coefficient, correlation coefficient, and simple linear …

ANALISIS MANAJEMEN PELAYANAN INFORMASI DAN PENANGANAN PENGADUAN DI BPJS KESEH…

The management of public services stands as a crucial element in the delivery of effective public services. Services oriented toward the public necessitate optimal management to elevate the quality of offerings by public sector organizations. Proficient service management directly influences the services rendered and community satisfaction as recipients of these services. Information services a…

PENERAPAN WHOLE OF GOVERNMENT DALAM PELAYANAN PEMBERIAN IZIN PRAKTEK BIDAN DI…

Penelitian ini berjudul “Penerapan Whole of Government Dalam Pelayanan Pemberian Izin Praktek Bidan di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Ogan Ilir.” Tujuan dari penelitian ini untuk mengetahui bagaimana penerapan Whole of Government (WoG) dalam pelayanan pemberian izin praktek bidan di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten …

Penatalaksanaan Pasien di Intensive Care Unit

Edition

-

ISBN/ISSN

979-95115-2-6

Collation

vi, 230 hlm. : ilus. ; 23 cm

Series Title

-

Call Number

362.1 Pen p

PERAN BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) KESEHATAN UNTUK MEWUJUDKAN PE…

Penelitian ini dilatar belakangai oleh kesadaran masyarakat akan jaminan kesehatan, ketidaksesuaian antara inovasi teknologi dengan tingkat literasi masyarakat, dan kendala dalam proses klaim akibat perilaku penggunaan kartu identitas yang tidak sesuai. Hal ini menjadi tantangan dalam peranan BPJS Kesehatan sebagai Lembaga yang mempunyai fungsi dalam Program Jaminan Kesehatan Nasional. Pemahama…

KUALITAS PELAYANAN PUBLIK DI DINAS SOSIAL PROVINSI SUMATERA SELATAN ( STUDI P…

The aim of this research is to identify and analyze the factors that influence service quality and the effectiveness of PEKPPP implementation. The method employed is qualitative research with data collection techniques through interviews, observations, and documentation. The indicators of service quality used include Co- creation of Value, Value-in-use, Resource Integration, Service-Dominant Lo…

ISU-ISU GLOBAL KONTEMPORER

Edition

-

ISBN/ISSN

978-602-99419-6-8

Collation

372 hlm. : 23 cm

Series Title

-

Call Number

360 Win i

PENERAPAN DIGITALISASI PELAYANAN PEMBAYARAN PENSIUN MELALUI APLIKASI TASPEN O…

Tujuan penelitian adalah untuk mengetahui bagaimana penerepan digitalisasi pelayanan pembayaran pensiun melalui aplikasi taspen otentikasi di PT Taspen (Persero) Cabang Palembang berdasarkan teori indrajit yang mengungkapkan bahwa penerapan digitalisasi dapat diukur melalui Dukungan (Support), Kemampuan (Capacity), dan Manfaat (Value). Metode penelitian menggunakan pendekatan kualitatif untuk p…

FAKTOR-FAKTOR YANG MEMPENGARUHI KUALITAS PELAYANAN PUBLIK PADA DINAS KEPENDUD…

This research is based on the problems experienced by the service staff of the Automated Dukcapil Machine in providing services to the people of Musi Banyuasin Regency who have difficulty in processing population documents such as Family Cards, KTP-el, Child Identity Cards, Birth Certificates, Death Certificates and others. So that the Musi Banyuasin Regency Population and Civil Registration Of…

STRATEGI OMBUDSMAN REPUBLIK INDONESIA PERWAKILAN SUMATERA SELATAN DALAM MENIN…

This research is entitled "Strategy of the Ombudsman of the Republic of Indonesia Representative of South Sumatra in Improving Public Services During the Covid-19 Pandemic". This research was motivated by the COVID-19 pandemic event which caused a change in the number of reports submitted to the Ombudsman before and after the pandemic which made it a challenge for the Ombudsman to continue to c…

Komunikasi Pelayanan Publik

Edition

-

ISBN/ISSN

978-623-6709-14-6

Collation

xiv, 272 hlm.; 23 cm

Series Title

-

Call Number

352.6 Sal k