EFEKTIVITAS PROGRAM INOVASI MARTABAK HAR DI DINAS KESEHATAN KOTA PALEMBANG

The Martabak Har Innovation Program is an initiative of the Palembang City Health Office aimed at improving pregnant women’s knowledge of Maternal and Child Health (MCH) as part of a strategy to prevent pregnancy-related risks and infant mortality. This study aims to analyze the effectiveness of the Martabak Har Innovation Program implemented by the Palembang City Health Office using a qualit…

INOVASI PELAYANAN PUBLIK BERBASIS APLIKASI HAJI PINTAR DI KEMENTERIAN AGAMA K…

This research is entitled "Innovation of Public Service Based on Application (Haji Pintar) in the Ministry of Religion of Palembang City." Haji Pintar, as an innovation supported by information technolog.. However, in its implementation there are still many people who do not know about Haji Pintar application, so the percentage of online Hajj registrants is still small compared to manual regist…

ANALISIS KINERJA PEGAWAI SUB BAGIAN HUMAS DI SEKRETARIAT DEWAN PERWAKILAN RAK…

Penelitian ini bertujuan untuk menganalisis kinerja pegawai Sub Bagian Humas di Sekretariat Dewan Perwakilan Rakyat Daerah (DPRD) Provinsi Sumatera Selatan berdasarkan indikator kinerja pegawai menurut Mangkunegara (2017), yang meliputi kualitas pekerjaan, kuantitas kerja, pelaksanaan tugas, dan tanggung jawab. Penelitian ini menggunakan metode kualitatif dengan teknik pengumpulan data melalui …

DAMPAK INOVASI PELAYANAN DIGITAL DALAM RANGKA MENINGKATKAN KUALITAS PELAYANAN…

Digital service innovation is the application of digital technology in public service processes to improve efficiency, accessibility, and user satisfaction. Innovations in digital services, such as the integration of the Laksan platform into Sponsor and the development of Ragit Dobel 3.0, have had a significant impact on service efficiency and effectiveness. Data from the user satisfaction surv…

PERAN OPEC DALAM MENGATASI MASALAH MINYAK DI NIGERIA SELAMA MASA PANDEMI COVI…

This study aims to explain the role of the Organization of Petroleum Exporting Countries (OPEC) in addressing the oil issues in Nigeria from 2019 to 2022. The oil problems in Nigeria during the COVID-19 pandemic, which began in early 2020, necessitated OPEC's intervention as an organization responsible for tackling oil-related issues, particularly in its member countries. This research uses the…

Public Relations : Profesi dan Praktik, Edisi 3

Edition

-

ISBN/ISSN

978-979-17492-9-9

Collation

524 hlm.; 26 cm

Series Title

-

Call Number

659.2 Lat p

ANALISIS KINERJA PELAYANAN PETUGAS LOKET PEMBAYARAN PAJAK TAHUNAN DI KANTOR S…

Performance is the result of work achieved by a person based on job requirements. Employee performance can be measured from performance indicators which are benchmarks for a person's work achievement. By measuring employee performance, organizations can find out the extent of employee performance so that the organization can provide feedback on the results of performance measurements, encourage…

INNOVATIVE GOVERNANCE SEBAGAI STRATEGI INOVASI PELAYANAN PUBLIK DI BADAN PERE…

This research seeks to examine the execution and limitations of innovative governance as a strategy for enhancing public service innovation, led by the Regional Development Planning and Development Agency serving as an innovation facilitator in Palembang City. Utilizing benchmarking concepts derived from the Global Innovation Index and the Government Innovation Index of South Korea, the study e…

STRATEGI KOMUNIKASI DALAM PELAYANAN PAJAK REKLAME PADA BADAN PENDAPATAN DAERA…

Penelitian ini bertujuan untuk menganalisis strategi komunikasi yang diterapkan dalam pelayanan pajak reklame pada Badan Pendapatan Daerah Kota Palembang. Metode yang digunakan adalah deskriptif kualitatif, dengan pengumpulan data dilakukan melalui wawancara dengan petugas pelayanan pajak reklame dan wajib pajak. Temuan pada penelitian ini menunjukkan bahwa komunikasi langsung antara petugas da…

PERENCANAAN DAN PERANCANGAN MAL PELAYANAN PUBLIK KOTA TANGERANG

Public Servises Mali is a place that accommodates all kind of activities related to public Services. Public Services that were meant are Service of goods, Services and administrations which is a functional expansion of integrated Service. Those public Service providers are Central and regional government and also state-owned enterprise or regionally-owned enterprise or private-owned enterprise.…

PENERAPAN PELAYANAN PUBLIK ADMINISTRASI KEPENDUDUKAN SECARA DALAM JARINGAN (D…

Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik mengatur kewajiban negara dalam penyelenggaraan sejumlah pelayanan termasuk hak warga negara secara mendasar guna mencapai tujuan demokrasi dan keadilan pelayanan. Salah satunya pelayanan administratif di bidang administrasi kependudukan dalam jaringan (adminduk daring) yang diatur Permendagri tentang Pelayanan Adminduk Daring. Isu huku…

INOVASI PELAYANAN PUBLIK MELALUI SANJO BAROKAH DI DINAS KEPENDUDUKAN DAN PENC…

The background of this research is that the Population and Civil Registration Office of Ogan Ilir Regency presents public service innovations through Sanjo Barokah for vulnerable groups who experience limited accessibility, but in its implementation it still encounters obstacles and public ignorance of this innovation is quite high even though innovation offers ease of service. This study aims …

PENERAPAN PRINSIP-PRINSIP GOOD GOVERNANCE DALAM PELAYANAN PUBLIK BERBASIS DIG…

This research aims to find out how the principles of good governance are implemented in digital-based public services (M-Paspor) at the Class I Checkpoint Imiggration Office Palembang, Digital-based public services are a service transformation based on the development of information technology systems so that people can effectively and efficiently obtain public services. This research examines …

ANALISIS MANAJEMEN PELAYANAN INFORMASI DAN PENANGANAN PENGADUAN DI BPJS KESEH…

The management of public services stands as a crucial element in the delivery of effective public services. Services oriented toward the public necessitate optimal management to elevate the quality of offerings by public sector organizations. Proficient service management directly influences the services rendered and community satisfaction as recipients of these services. Information services a…

PENERAPAN WHOLE OF GOVERNMENT DALAM PELAYANAN PEMBERIAN IZIN PRAKTEK BIDAN DI…

Penelitian ini berjudul “Penerapan Whole of Government Dalam Pelayanan Pemberian Izin Praktek Bidan di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Ogan Ilir.” Tujuan dari penelitian ini untuk mengetahui bagaimana penerapan Whole of Government (WoG) dalam pelayanan pemberian izin praktek bidan di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten …

PERAN BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) KESEHATAN UNTUK MEWUJUDKAN PE…

Penelitian ini dilatar belakangai oleh kesadaran masyarakat akan jaminan kesehatan, ketidaksesuaian antara inovasi teknologi dengan tingkat literasi masyarakat, dan kendala dalam proses klaim akibat perilaku penggunaan kartu identitas yang tidak sesuai. Hal ini menjadi tantangan dalam peranan BPJS Kesehatan sebagai Lembaga yang mempunyai fungsi dalam Program Jaminan Kesehatan Nasional. Pemahama…

STRATEGI OMBUDSMAN REPUBLIK INDONESIA PERWAKILAN SUMATERA SELATAN DALAM MENIN…

This research is entitled "Strategy of the Ombudsman of the Republic of Indonesia Representative of South Sumatra in Improving Public Services During the Covid-19 Pandemic". This research was motivated by the COVID-19 pandemic event which caused a change in the number of reports submitted to the Ombudsman before and after the pandemic which made it a challenge for the Ombudsman to continue to c…

INOVASI PELAYANAN PUBLIK PADA APLIKASI AKSELERASI SISTEM TATA KELOLA POKOK PI…

This research is entitled "Public Service Innovation in the Main Idea Management System Acceleration Application (Aksis Takepo) at the DPRD Secretariat of South Sumatra Province. The purpose of this research is to find out how to evaluate Public Service Innovation in the “Aksis Takepo” Application in the DPRD of South Sumatra Province and to find out the factors What Drives and Hinders Publ…

MAL PELAYANAN PUBLIK KABUPATEN MUSI BANYUASIN

Peningkatan kualitas pelayanan publik kini menjadi sorotan penting di Indonesia, dimana dibutuhkan pelayanan yang lebih cepat, lebih mudah, dan tentunya lebih terjangkau. Hal ini dapat diwujudkan melalui Mal Pelayanan Publik (MPP) secara terpadu dan terintegrasi antara pemerintah daerah dengan kementerian, lembaga, badan usaha negara (BUMN), badan usaha (BUMD) dan perusahaan swasta. Seperti hal…

REFORMASI PELAYANAN PUBLIK: Teori, Kebijakan, dan Implementasi

Edition

-

ISBN/ISSN

979-526-184-3

Collation

xxi, 169 hlm. : ilus. ; 23 cm

Series Title

-

Call Number

363.01 Ref f

Kualitas Pelayanan Publik: Konsep, Dimensi, Indikator dan Implementasinya

Edition

-

ISBN/ISSN

978-602-8545-58-7

Collation

xii, 250 hlm., ; 23 cm

Series Title

-

Call Number

363.01 Har k

UNDANG-UNDANG PELAYANAN PUBLIK (UU RI NO.25 Tahun 2009)

Edition

-

ISBN/ISSN

978-979-007-552-8

Collation

x, 292 hlm.; 24 cm.

Series Title

-

Call Number

320.6 Und u

PERSEPSI MASYARAKAT TERHADAP KUALITAS PELAYANAN PUBLIK DALAM PENYELENGGARAAN …

This study aims to determine public perceptions of the quality of public services in the implementation of regional elections in Muara Penimbung Ulu Village, Ogan Ilir Regency. The research method used in this research is quantitative and the population in this study is the people of Muara Penimbung Ulu Village, Ogan Ilir Regency which is the DPT (Permanent Voters List) for the Regional Head El…

PENERAPAN PRINSIP-PRINSIP GOOD GOVERNANCE TERHADAP PELAYANAN PUBLIK DI DINAS …

Penelitian ini bertujuan untuk mengetahui penerapan prinsip-prinsip good governance terhadap pelayanan publik di Dinas Pendapatan Daerah Kecamatan Rambang Niru Kabupaten Muara Enim. Penelitian ini menggunakan pendekatan kualitatif dengan metode deskriptif. Informan atau narasumber dalam penelitian ini berjumlah 8 orang. Teknik pengumpulan data yang digunakan adalah dokumentasi, wawancara dan ob…

PELAKSANAAN PELAYANAN PUBLIK DI KANTOR CATATAN SIPIL KOTA PALEMBANG

Pelayanan public (publicservice) merupakansalah satu perwujudan dari fungsi pada aparatur negara sebagai abdi masyarakat ,pelayanan public di maksudkan untuk mensejahterakan masyarakat atau warga negara. Pelayanan public yang professional, itu artinya pelayanan publik yang bercirikan oleh adanya akuntabilitas dan responbilitas dari pemberi layanan (aparatur pemerintah) penelitian ini ditunjukan…

PROBLEMATIKA PELAYANAN PUBLIK DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABU…

Skripsi ini berjudul Problematika Pelayanan Publik di Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Muara Enim. Adapun rumusan permasalahan dalam penelitian ini yaitu Bagaimana Penerapan Peraturan Daerah Nomor 16 Tahun 2019 tentang Standarisasi Penyelenggaraan Pelayanan Publik Terhadap Peningkatan Pelayanan Kepada Masyarakat di Kabupaten Muara Enim dan Apa saja Problematika yang Dihadapi Ka…

ANALISIS KEPUASAN MASYARAKAT PADA SISTEM ADMINISTRASI MANUNGGAL SATU ATAP (SA…

Edition

-

ISBN/ISSN

-

Collation

xvii, 97 hkm.;ilus.; 29 cm

Series Title

-

Call Number

T555892021

TEKANAN FISKAL DAN PELAYANAN PUBLIK DI KABUPATEN OGAN ILIR

This research was an attempt to identify (1) the influence of fiscal pressure, and (2) public Services that occurred in Ogan Ilir County, as an autonomous region, based on the per capita public Service index. The research results show that the fiscal pressure that Ogan Ilir County experienced in the past five years, that is between 2005 - 2009, fluctuated. This condition was influenced by insta…

MENGGAGAS PENYUSUNAN & IMPLEMENTASI PERDA YANG PARTISIPATIF, TRANSPARAN & AKU…

Edition

-

ISBN/ISSN

-

Collation

xvi, 347 hlm.; ilus.; 24 cm.

Series Title

Justice for the Poor The World Bank

Call Number

352.06 MEN

Membangun Layanan Publik Melalui Peningkatan Kualitas Pengelolaan E-Governmen…

Edition

-

ISBN/ISSN

978-602-205-035-3

Collation

vi , 95 hlm. : tab. : ill. ; 15 cm

Series Title

-

Call Number

352.607 Ari m