Community satisfaction is an assessment of service performance by the community to public service officials. The more satisfied the community is, the better the resulting performance, in other words, the quality of the services provided. This study aims to determine the level of community satisfaction with health services organized by the Sei Selincah Health Center, Palembang City. The method u…
This study is entitled "Analysis of Public Relations and Protocol Staff Performance of the South Sumatra Provincial DPRD." This study was motivated by the lack of optimal and disciplined work carried out by public relations and protocol staff of the South Sumatra Provincial DPRD. The purpose of this study is to determine the performance of public relations and protocol staff. The data used in t…
The Building Permit is one of the permits overseen by the Palembang City Regional People’s Representative Council (DPRD). This permit aims to regulate buildings in Palembang City and manage city planning. This study aims to analyze the DPRD’s oversight of Building Permits. Yohanes Yahya (2006) suggests that supervision has a process or stages, including establishing implementation standards…
This study analyzes the implementation of domestic wastewater management policies at PT. Semen Baturaja Palembang based on the Regulation of the Minister of Environment and Forestry No. 68 of 2016 concerning Domestic Wastewater Quality Standards. Using a descriptive qualitative method, data were collected through observation, in-depth interviews, and documentation, and analyzed using Merilee S.…
This research aims to determine and analyze the Physical Components of the Management Information System (SIM) in the Use of the Electronic Performance Report Application (e�Lapkin) in the Regional Secretariat of Palembang City in the Leadership Protocol and Communication Section. This research was analyzed using the theory of Completeness of Physical Components of Management Information Syst…
The aim of this research is to explain the effectiveness of procuring stationery goods via e- procurement at the Procurement Bureau of Goods and Services Regional Secretariat of South Sumatra Province. This research uses the theory of electronic procurement according to Kalakota and Robinson based on ordering goods, providing goods and paying for goods. The research method used is a qualitative…
The purpose of the study was to examine the effect of performance and dispute resolution carried out by the pilkades committee of Serijabo village, The type of data used in this study is observational data. The population of this study is the people of Serijabo village who are registered at TPSI. Sampling was done by simple random sampling method with a total sample of 50 respondents. The analy…
Penelitian ini bertujuan untuk menganalisis efektivitas pelaksanaan dana dekonsentrasi Gubernur sebagai Wakil Pemerintah Pusat (GWPP) di Provinsi Sumatera Selatan Tahun Anggaran 2024. Metode penelitian menggunakan pendekatan kualitatif dengan teknik pengumpulan data melalui observasi, dokumentasi, dan wawancara mendalam terhadap pemangku kepentingan terkait. Hasil penelitian menunjukkan bahwa e…
Population administration services are a basic necessity that must be provided effectively and efficiently by local governments. This study aims to analyze the performance of the One-Stop Integrated Service (PTSP) at the Department of Population and Civil Registration (Dukcapil) of Central Jakarta City. The research uses a qualitative approach through interviews, observations, and documentation…
This study aims to analyse synergy in accelerating the reduction of stunting in Seram Bagian Timur Regency, as well as to identify supporting and hindering factors. Using a qualitative approach, data were collected through interviews, observations, and document studies. The concept of synergy refers to Najiyati (2011), which includes dimensions of communication and coordination. The results ind…
ABSTRAK KOLABORASI PENTAHELIX PADA PROGRAM SATU ORGANISASI PERANGKAT DAERAH (OPD) SATU DESA BINAAN DALAM PENGENTASAN KEMISKINAN EKSTREM DI PROVINSI MALUKU (Studi Pada Enam Desa Prioritas di Kabupaten Seram Bagian Timur) Karya tulis ilmiah berupa tesis, Juni 2025 Rusmiati Mahu, dibimbing oleh Prof. Dr. Alfitri, M.Si dan Dr. Katriza Imania, M.Si Kemiskinan ekstrem merupakan permasalahan yang bers…
Penelitian ini bertujuan untuk menganalisis implementasi kebijakan pengelolaan sampah di Kota Ternate serta mengidentifikasi faktor-faktor yang mendukung dan menghambat proses implementasi tersebut. Latar belakang dari penelitian ini adalah meningkatnya volume timbulan sampah akibat pertumbuhan penduduk dan perubahan pola konsumsi masyarakat, yang belum diimbangi dengan sistem pengelolaan sampa…
This study aims to analyze the implementation of the Mandatory Biodiesel 35% (B35) policy and identify distribution challenges faced by PT. Mandiri Kita Sukses in South Sumatra Province. The B35 policy is part of the government's strategy to reduce dependence on fossil fuels and accelerate the transition to renewable energy. However, its field implementation still encounters various issues. A q…
Penelitian ini menganalisis praktik terbaik (best practice) inovasi Pelayanan Perizinan di Perbatasan Negara Republik Indonesia (Pelintas Negri) di Sebatik, Kalimantan Utara, berdasarkan kriteria Ash Center. Tujuan penelitian adalah untuk menganalisis sebuah inovasi yang mampu memecahkan masalah pelayanan dengan standar praktik terbaik global, yaitu dengan empat kriteria utama: kebaruan (novelt…
This study aims to analyze the influence of manual archive management quality and work productivity on employee performance in the General and Staffing Subdivision of the Public Works, Highways, and Spatial Planning Agency of South Sumatra Province. This research uses a quantitative method with a survey approach. Data collection was conducted through questionnaires distributed to 28 employees a…
Pengadaan Barang dan Jasa Secara Elektronik (E-Procurement) merupakan suatu cara untuk memperoleh barang dan jasa dengan menggunakan sistem informasi berbasis teknologi untuk mengelola seluruh proses pengadaan, yang bertujuan untuk meningkatkan efisiensi, transparan, dan akuntabilitas dalam proses pengadaan baik instansi pemerintah maupun sektor swasta. Penelitian ini bertujuan untuk mengukur s…
This study aims to analyze the effectiveness of training and development in improving performance at Badan Pendapatan Daerah Kota Palembang. This type of research is field research using a qualitative approach. To obtain the data, the writer used the method of observation, interview, documentation, and literature study. The data analysis technique used is data reduction, data presentation, then…
This study aims to analyze the effectiveness of training and development in improving performance at Badan Pendapatan Daerah Kota Palembang. This type of research is field research using a qualitative approach. To obtain the data, the writer used the method of observation, interview, documentation, and literature study. The data analysis technique used is data reduction, data presentation, then…
Pinang Banjar Tourist Attraction is one of the destinations located in Gelumbang District, Muara Enim Regency. It covers an area of 17 hectares and offers natural beauty that is still pristine and well-preserved, attracting visitors from both within and outside the region. This tourist attraction has become iconic as it can operate well during both the dry and rainy seasons, supported by its re…
Kebijakan pemberian Tambahan Penghasilan Pegawai (TPP) berbasis kelas jabatan merupakan langkah strategis Pemerintah Provinsi Sumatera Selatan untuk menciptakan sistem kompensasi yang adil dan berbasis kinerja, dengan mempertimbangkan beban kerja, tanggung jawab jabatan, serta kontribusi individu. Penelitian ini bertujuan untuk menganalisis implementasi kebijakan TPP pada Satuan Polisi Pamong P…
Digital transformation is a strategic step taken by government institutions to enhance efficiency, transparency, and accountability in public service delivery. This study aims to analyze the digital transformation process at the Personnel and Human Resources Development Agency (BKPSDM) of Palembang City. The research uses a qualitative approach with a Participatory Action Research (PAR) methodo…
This study aims to analyze the process of public policy innovation diffusion in the "Digital Kito Galo" program initiated by the Representative Office of Bank Indonesia for South Sumatra Province, as an effort to promote digitalization of the payment system through the use of QRIS (Quick Response Code Indonesian Standard) among Micro, Small, and Medium Enterprises (MSMEs). The research focuses …
This study discusses the role of the Environmental Agency (DLH) in carrying out its duties as a supervisor of Hazardous and Toxic Waste (B3) management in Palembang City. The method used in this research is descriptive qualitative, with the determination of informants using purposive techniques, consisting of two main informants and three supporting informants. Data collection techniques includ…
This study aims to test and analyze the Effect of Pressure, Opportunity, Competence, Rationalization, Arrogance, and Collusion on Fraudulent Procurement of Goods and Services with Organisational Ethical Culture as a Moderating Variable (Study at Muara Enim Regency Regional Apparatus Organization). This study uses primary data with data collection techniques in the form of a questionnaire. Based…
This study aims to examine the effect of Perceived Organizational Support on Employee Retention at PT Bukit Asam Tbk as one of the public organizations in the form of a State-Owned Enterprise. The research methodology used is quantitative research using survey method as a data aggregation method with instruments in the form of paper questionnaires for offline distribution and google form for on…
The Stunting Reduction Acceleration Program is a government priority program based on Presidential Regulation Number 72 of 2021 concerning the Acceleration of Stunting Reduction. This research aims to determine the implementation performance of the Stunting Reduction Acceleration Program at the Sebelas Ilir Community Health Center, Pale Palembang City. The method used in this research is a qual…
The UPTD (Technical Implementing Service Unit) of Population and Civil Registration Services (Disdukcapil) is an administrative service unit at the district level under the Department of Population and Civil Registration. This study aims to determine the role of officers at the UPTD of Population and Civil Registration Services in Zona IX, Sukarami District, Palembang City, in issuing E-KTPs (E…
The purpose of this study is to describe the implementation of Mayor Regulation (Perwali) No. 23 of 2023 concerning Electronic-Based Government Systents (SPBE) in Palembang City and to identify whether Mintorejo online is a manifestation of the implementation of that regulation. The policy implementation theory used is Richard Mailand's (1995) model, which focuses on the dimensions of ambiguity…
This research aims to measure the effectiveness of a government assistance program called Village Fund Direct Cash Assistance. The Indonesian government is implementing this program with the aim of overcoming the poverty that has hit society in the face of the 2019 coronavirus disease pandemic. This research measures the level of effectiveness of the village fund direct cash assistance program …
The type of research used in this research is descriptive research. The method used in this research is a qualitative research method. qualitative research this type of research is descriptive qualitative, where this research is aimed at describing existing phenomena not based on statistical calculations (numbers) but comes from interview scripts, field notes and documentation. The increasingly…