ANALISIS KINERJA PEGAWAI SUB BAGIAN HUMAS DI SEKRETARIAT DEWAN PERWAKILAN RAK…

Penelitian ini bertujuan untuk menganalisis kinerja pegawai Sub Bagian Humas di Sekretariat Dewan Perwakilan Rakyat Daerah (DPRD) Provinsi Sumatera Selatan berdasarkan indikator kinerja pegawai menurut Mangkunegara (2017), yang meliputi kualitas pekerjaan, kuantitas kerja, pelaksanaan tugas, dan tanggung jawab. Penelitian ini menggunakan metode kualitatif dengan teknik pengumpulan data melalui …

PENGARUH KINERJA PEGAWAI DAN MOTIVASI KERJA TERHADAP PELAYANAN NASABAH DI BAN…

Penelitian ini dilatarbelakangi oleh adanya keluhan nasabah di Bank BRI Unit Lingkaran Palembang terkait aspek customer service, seperti antrean yang panjang, lambatnya waktu pemrosesan transaksi, kurangnya kecepatan penanganan keluhan, serta variasi kualitas layanan antar pegawai. Fenomena tersebut mengindikasikan adanya ketidaksesuaian antara standar pelayanan yang diharapkan dengan kinerja a…

IMPLEMENTASI KEBIJAKAN SISTEM ONLINE SINGLE SUBMISSION DI DINAS PENANAMAN MOD…

The aim of this thesis is to determine the implementation of the online single submission system policy at the Ogan Ilir Regency Investment and One-Stop Integrated Services Service (DPMPTSP).The method used in this thesis is qualitative with descriptive analysis. The data obtained was analyzed by reducing the data, presenting the data, condensing the data, and drawing conclusions. The research …

IMPLEMENTASI KEBIJAKAN PROGRAM KELUARGA HARAPAN (PKH) DI KELURAHAN PASAR KEPA…

This research aims to find out how the Family Hope Program policy is implemented in Kepahiang District, Kepahiang District, Pasar Kepahiang Village. The type of research method used in this research is qualitative research, using the theory of George Edward lI (1980) throngh several faciors that infuence success and failure in implementation. policies, namely () communication, (2) resources, (3…

ANALISIS IMPLEMENTASI KEBIJAKAN KERJASAMA DALAM BIDANG PELAYANAN KESEHATAN BA…

Indoncsia is the country that sends the most migrants to Arabia, mainly for Hajj, umrah, and pilgrimage to Mecca. Indonesia sends between 168,000 and 220,000 Hajj congregations every year. The number of Hajj jamaahs continues to rise as Indonesia's economy grows and progresses, and recently the number of registrants has exceeded quota. Various issues have arisen, such the difficulty of providin…

EFEKTIVITAS PROSES PELAYANAN MUTASI KENDARAAN DI SISTEM ADMINISTRASI MANUNGGA…

This study aims to assess the effectiveness of the vehicle transfer service process in the One-Stop Integrated Administration System (SAMSAT) of Ogan Ilir Regency, South Sumatra Province. The method used is qualitative descriptive with four indicators of effectiveness according to (Steers, 1980), namely goal attainment, integration, adaptation, and satisfaction of the parties receiving the serv…

DAMPAK INOVASI PELAYANAN DIGITAL DALAM RANGKA MENINGKATKAN KUALITAS PELAYANAN…

Digital service innovation is the application of digital technology in public service processes to improve efficiency, accessibility, and user satisfaction. Innovations in digital services, such as the integration of the Laksan platform into Sponsor and the development of Ragit Dobel 3.0, have had a significant impact on service efficiency and effectiveness. Data from the user satisfaction surv…

PERAN OPEC DALAM MENGATASI MASALAH MINYAK DI NIGERIA SELAMA MASA PANDEMI COVI…

This study aims to explain the role of the Organization of Petroleum Exporting Countries (OPEC) in addressing the oil issues in Nigeria from 2019 to 2022. The oil problems in Nigeria during the COVID-19 pandemic, which began in early 2020, necessitated OPEC's intervention as an organization responsible for tackling oil-related issues, particularly in its member countries. This research uses the…

IMPLEMENTASI STRATEGI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU …

The aim of this thesis is to determine the implementation of the strategy of the Department of Investment and One Stop Integrated Services (DPMPTSP) in order to increase investment realization in Ogan Ilir Regency and explain what actors are obstacles in increasing investment realization in Ogan Ilir Regency. The method used in this research is qualitative with descriptive analysis. The data ob…

ANALISIS TINGKAT KEPUASAN MASYARAKAT TERHADAP PELAYANAN KESEHATAN DI PUSKESMA…

Community satisfaction is an assessment of service performance by the community to public service officials. The more satisfied the community is, the better the resulting performance, in other words, the quality of the services provided. This study aims to determine the level of community satisfaction with health services organized by the Sei Selincah Health Center, Palembang City. The method u…

HUBUNGAN KUALITAS PELAYANAN GIZI DENGAN TINGKAT KEPUASAN PASIEN RAWAT INAP KE…

Home a hospital is a healthcare facility that offers comprehensive medical services services, such as inpatient care, outpatient care, and emergency care. Hospitals public hospitals provide treatment for different types of illnesses, and these facilities are tasked with meeting the needs of patients and helping them overcome their problems. Are tasked with meeting the needs of patients and help…

DETERMINAN PEMANFAATAN PELAYANAN ANTENATAL CARE DI INDONESIA (ANALISIS DATA R…

Antenatal care is a globally recommended strategy by the World Health Organisation (WHO) to reduce maternal mortality. The purpose of this study was to analyse the factors that influence the utilisation of antenatal care services in Indonesia. This study is a quantitative study with a cross sectional design using Riskesdas data in 2018. The study sample totalled 80,648 women who were selected b…

PERAN PETUGAS UPTD DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL ZONA IX KECAMATAN …

The UPTD (Technical Implementing Service Unit) of Population and Civil Registration Services (Disdukcapil) is an administrative service unit at the district level under the Department of Population and Civil Registration. This study aims to determine the role of officers at the UPTD of Population and Civil Registration Services in Zona IX, Sukarami District, Palembang City, in issuing E-KTPs (E…

CUSTOMER LOYALTY : MENUMBUHKAN DAN MEMPERTAHANKAN KESETIAAN PELANGGAN, Edisi …

Edition

-

ISBN/ISSN

979-741-762-x

Collation

xv, 256 hlm. ; 23 cm.

Series Title

-

Call Number

658.812 Gri c

Customer Satisfaction : Cara Praktis Membangun Hubungan yang Menguntungkan de…

Edition

-

ISBN/ISSN

979-442-148-0

Collation

x, 132 hlm. : ilus. ; 21 cm.

Series Title

Seri Panduan Praktis No.34

Call Number

658.812 Sco c

SECRETS OF CUSTOMER RELATIONSHIP MANAGEMENT : Rahasia Manajemen Hubungan Pela…

Edition

11

ISBN/ISSN

979-533-921-4

Collation

xviii, 370 hlm. : ilus. ; 23 cm

Series Title

-

Call Number

658.81 Bar s

MANAJEMEN PELAYANAN UMUM DI INDONESIA

Edition

1

ISBN/ISSN

979-526-044-8

Collation

xiv, 211 hlm. ; 21 cm.

Series Title

-

Call Number

658.408 Moe m

Public Relations : Profesi dan Praktik, Edisi 3

Edition

-

ISBN/ISSN

978-979-17492-9-9

Collation

524 hlm.; 26 cm

Series Title

-

Call Number

659.2 Lat p

HUBUNGAN DIMENSI KUALITAS PELAYANAN KESEHATAN DENGAN TINGKAT KEPUASAN PASIEN …

Customer really do have to be satisfied, if not they will leave institution as customer and become rival customer. Thus, an institution must assess customer’s degree of satisfactory to know the attributes of product that can cause customer’s dissatisfactory. This study is aimed to analyze the correlation between health Service and the degree of patient satisfaction in Dental Clinic in Moh. …

EVALUASI TERHADAP EFEKTIFITAS DAN EFISIENSI PROGRAM PELAYANAN DAN PEMELIHARAA…

Edition

-

ISBN/ISSN

-

Collation

72 hlm.; 29 cm

Series Title

-

Call Number

T27504

PENERAPAN PELAPORAN SURAT PEMBERITAHUAN (SPT) SECARA ONLINE (ELECTRONIC FILIN…

Edition

-

ISBN/ISSN

-

Collation

xii, 72 hlm.: Ilus., tab.; 29 cm

Series Title

-

Call Number

T27003

MEKANISME PENERAPAN OFFICE CHANNELLING PADA PT. BANK NEGARA INDONESIA (PERSER…

Edition

-

ISBN/ISSN

-

Collation

xiv, 92 hlm.: Tab.; 29 cm

Series Title

-

Call Number

T48809

PERSEPSI KONSUMEN TERHADAP KUALITAS LAYANAN PADA HOTEL SURABAYA PALEMBANG

Edition

-

ISBN/ISSN

-

Collation

ix, 88 hlm.; tab.; ilus.; 29 cm.

Series Title

-

Call Number

T435752006

KARAKTERISTIK PASIEN DENGAN ROTATOR CUFF SYNDROME DI RSUP DR. MOHAMMAD HOESIN…

Rotator cuff is a group of shoulder muscles consist of M.Subscapularis, M.Infraspinatus, M.Teres minor, and M.Supraspinatus. Rotator cuff syndrome (RCS) refers to injuries, diseases, or degenerative conditions affecting these muscles, including supraspinatus impingement, rotator cuff tears, acute calcific tendinitis, and biceps tendinitis. Studies indicate shoulder pain affects 7.7-62 on 1,000 …

HUBUNGAN TIPE OTITIS MEDIA SUPURATIF KRONIS DENGAN DERAJAT DAN JENIS GANGGUAN…

Chronic suppurative otitis media (CSOM) is a common ear disease with a relatively high prevalence in developing countries. CSOM can lead to hearing loss, which affects the patient's quality of life. This study aims to investigate the relationship between CSOM type and the degree and type of hearing loss at the ENT-HN Department of RSUP Dr. Mohammad Hoesin Palembang. This is an analytical observ…

KARAKTERISTIK PASIEN YANG DILAKUKAN TOTAL HIP REPLACEMENT DI RSUP DR. MOHAMMA…

THR is an arthroplasty technique that removes necrotic tissue from the hip joint and replaces it with a prosthesis. Globally, THR prevalence is increasing with various risk factors. In Indonesia, THR prevalence is 118.8 per 100,000 population per year, with a joint disease dominance in South Sumatra at 6.48%. This study aims to describe the characteristics of patients who underwent THR at RSUP …

STUDI KOMPARATIF SOSIO-EKONOMI DAN DEMOGRAFI DALAM PEMANFAATAN LAYANAN ANTENA…

In 2017, Indonesia ranked third highest for the Maternal Mortality Rate (MMR) with 177 deaths per 100,000 live births. Meanwhile, in the Philippines, the 2017 MMR was 121 per 100,000 live births. The study aims to see whether there is a relationship between demographic and socio-economic factors with the utilization of antenatal care services. Quantitative research with a cross-sectional design…

EFEKTIVITAS SRIKANDI MENURUT PEGAWAI (STUDI KASUS DINAS PARIWISATA KOTA PALEM…

This study aimed to analyze employees' perceptions of the use of the SRIKANDI Application (Integrated Dynamic Archival Information System) at the Tourism Office of Palembang City based on the three dimensions of e-government proposed by Indrajit (2016), namely Support, Capacity, and Value. This research employed a descriptive quantitative approach, which was intended to describe the actual cond…

GAMBARAN UTILISASI PELAYANAN KESEHATAN GIGI DAN MULUT KARYAWAN DAN KELUARGA P…

Dental health is an essential component of overall health that affects individual well-being and productivity. The 2023 Indonesian Health Survey reported a high prevalence of oral and dental problems and a low utilisation of dental health services. PT X, a state-owned enterprises in Palembang, provides additional health insurance for its employees and their families through PT Y. This study aim…

ANALISIS KINERJA PELAYANAN PETUGAS LOKET PEMBAYARAN PAJAK TAHUNAN DI KANTOR S…

Performance is the result of work achieved by a person based on job requirements. Employee performance can be measured from performance indicators which are benchmarks for a person's work achievement. By measuring employee performance, organizations can find out the extent of employee performance so that the organization can provide feedback on the results of performance measurements, encourage…