The digital era has established social media as an effective marketing tool for digital products. Nevertheless, there remains a research gap concerning how specific elements of Social Media Marketing Activities (SMMA) influence Digital Product Sales Efficiency (DPSE) on creator aggregator platforms like Lynk.id. This research, therefore, aims to test the influence of five SMMA dimensions namely…
This study aims to determine the effect of E-Service Quality on E-Satisfaction among Gojek application users in Palembang. The researchers utilized primary data obtained through questionnaire distribution to respondents. The intended sample size for this study was 100 respondents, with a total of 140 respondents collected, The criteria for respondents in this study include residents domiciled o…
PT. Pegadaian (Persero) merupakan Lembaga Keuangan NonBank yang memberikan pinjaman kepada masyarakat dengan sistem gadai, salah satunya melalui produk Kredit Cepat Aman (KCA). Produk ini memberikan kemudahan, kecepatan, dan keamanan bagi masyarakat dalam memperoleh dana pinjaman dengan menjaminkan barang seperti emas, kendaraan bermotor, handphone, hingga barang elektronik lainnya. Tujuan dari…
Penelitian ini bertujuan untuk menganalisis pengaruh electronic word of mouth negatif dan dissatisfaction terhadap brand switching pada konsumen Starbucks di Kota Palembang. Metode yang digunakan adalah penelitian kuantitatif dengan teknik purposive sampling dan melibatkan 151 responden. Data dikumpulkan melalui kuesioner online dan dianalisis menggunakan regresi linier berganda. Hasil peneliti…
This research aims to determine the effect of E-Wom on the decision to use PT KAI services in Palembang City in the economy class. The method used in this research is descriptive quantitative. The population in this study were all PT KAI Economy Class Users in Palembang city during the last 4 years. With a sample size of 100 people. The data analysis technique used is multiple linear regression…
The development of the world of beauty in Indonesia has experienced a significant increase. Technological advances in the digital era currently present many diverse beauty products. The high competition in the world of beauty is a challenge in introducing products to the public. This research aims to find out how Daviena skincare's marketing communication strategy increases product sales to Tik…
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