Penelitian ini bertujuan untuk menganalisis pengaruh electronic word of mouth negatif dan dissatisfaction terhadap brand switching pada konsumen Starbucks di Kota Palembang. Metode yang digunakan adalah penelitian kuantitatif dengan teknik purposive sampling dan melibatkan 151 responden. Data dikumpulkan melalui kuesioner online dan dianalisis menggunakan regresi linier berganda. Hasil peneliti…
This research aims to determine the effect of E-Wom on the decision to use PT KAI services in Palembang City in the economy class. The method used in this research is descriptive quantitative. The population in this study were all PT KAI Economy Class Users in Palembang city during the last 4 years. With a sample size of 100 people. The data analysis technique used is multiple linear regression…
The development of the world of beauty in Indonesia has experienced a significant increase. Technological advances in the digital era currently present many diverse beauty products. The high competition in the world of beauty is a challenge in introducing products to the public. This research aims to find out how Daviena skincare's marketing communication strategy increases product sales to Tik…
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