STRATEGI PENINGKATAN KUALITAS LAYANAN JASA TERKAIT PROSEDUR PEMBAYARAN TAGIHA…

ABSTRAK Pada kegiatan magang yang telah saya lakukan, fokus pengamatan yang dilakukan adalah pada strategi peningkatan kualitas layanan dalam prosedur pembayaran tagihan di PT Telkom Indonesia Witel Sumbagsel. Pengamatan dilaksanakan di Divisi Payment Collection yang berperan dalam pengelolaan data tagihan, pemantauan pembayaran pelanggan, serta memastikan ketepatan dan keakuratan transaksi. Me…

PERANCANGAN SISTEM TRACKING DAN TANDA TERIMA DIGITAL PENERIMAAN PAKET MENGGUN…

Package administration in the Corporate Administration of PT Bukit Asam Tbk currently relies on Microsoft Excel and recordings on printed sheets, making it prone to human errors, double entries, and slow tracking. This study designs a web-based Package Receipt Information System to automate the entire workflow from incoming package logging, work unit allocation, to delivery confirmation via QR …

APLIKASI PENGELOLAAN DATA OBAT BERBASIS WEB PADA KLINIK SU'ADAH PALEMBANG

Medication oversight in healthcare settings necessitates an organized and cohesive approach to enhance service effectiveness and ensure data precision. Klinik Su'adah Palembang is encountering obstacles in handling medication records due to the use of software with limited capabilities, which leads to challenges in ensuring stock accuracy, managing expired medications, and overseeing drug retur…

PENGARUH ELECTRONIC WORD OF MOUTH (E-WOM) TERHADAP KEPUTUSAN PEMBELIAN PEMPEK…

This study aims to analyze the influence of E-WOM on purchasing decisions of Pempek Candy in Palembang City. E-WOM is measured using three main indicators: intensity, valency of opinion, and content. This research adopts a quantitative method by distributing questionnaires to 100 respondents who purchased Pempek Candy within the last six months. Data analysis includes validity tests, reliabilit…

RANCANG BANGUN APLIKASI KEUANGAN BERBASIS WEB PADA KLINIK SU'ADAH

Su’adah Clinic is a healthcare facility located in Jakabaring, Palembang, which already utilizes a medical application for recording patient costs in its daily operations. However, the application does not cover comprehensive financial management as operational expenses and employee payroll remain separate. To resolve this issue, this study aims to build an integrated web-based financial appl…

SISTEM KEARSIPAN DIGITAL SURAT MASUK DAN SURAT KELUAR BERBASIS WEB DINAS PEMU…

The Department of Youth, Sports, and Tourism of Musi Banyuasin Regency still manages incoming and outgoing mail archives manually, resulting in difficulties in document retrieval, the risk of file loss, and slow mail management processes. This study aims to design and develop a web-based Digital Archiving System for Incoming and Outgoing Mail at the Department of Youth, Sports, and Tourism of M…

PENGARUH STRES KERJA DAN KOMUNIKASI ORGANISASI TERHADAP KINERJA KARYAWAN PT B…

This study aims to analyze the influence of work stress and organizational communication on employee performance at PT Bina Pertiwi Palembang Representative Office. The method used in this study is a quantitative approach. Data collection in this study used a questionnaire. The population of this study was all employees of PT Bina Pertiwi Palembang Representative Office with a total of 34 respo…

PENGARUH KUALITAS PRODUK DAN SOCIAL MEDIA MARKETING DI APLIKASI TIKTOK TERHAD…

This study aims to analyze the effect of product quality and social media marketing on the TikTok application on purchasing decisions of Glad2Glow moisturizer. The research method used is a quantitative approach. The sampling technique employed is non-probability sampling using purposive sampling, with a total sample of 100 respondents who are users of Glad2Glow moisturizer and active users of …

PERAN KEINSINYURAN DALAM PENGAWASAN DAN PENGENDALIAN PEKERJAAN PEMBANGUNAN RU…

Dokumen portofolio ini menyajikan pengalaman profesional Penulis dalam disiplin Teknik Sipil, khususnya penerapan praktik keinsinyuran dalam rentang waktu tahun 2020 hingga saat ini. Karier Penulis dimulai dari posisi Asisten Perencanaan dan Pelaksanaan pada Satuan Kerja Penyediaan Perumahan Provinsi Sumatera Selatan, di bawah Ditjen Penyediaan Perumahan Kementerian PUPR. Saat ini, Penulis menj…

PRAKTIK KEINSINYURAN DALAM TAHAP PEMBANGUNAN PSU PERUMAHAN ATAS PRAKARSA DAN …

Portofolio ini membahas pengalaman kerja penulis dalam menerapkan praktik profesi insinyur khususnya dalam bidang Teknik Sipil pada tahun 2024.serta dalam praktik keinsinyuran ini penulis selalu menjunjung tinggi profesionalisme dalam bekerja. Dalam tugas profesi yang penulis jalankan saat ini sebagai Pejabat Pembuat Komitmen (PPK) yang sangat rentan dipengaruhi oleh benturan kepentingan dalam …

PRAKTIK KEINSINYURAN PADA PELAKSANAAN PROGRAM BANTUAN STIMULAN PERUMAHAN SWAD…

Portofolio ini menyajikan rangkaian pengalaman penulis dalam menerapkan praktik keinsinyuran, khususnya pada bidang Teknik Sipil dan Perumahan, sejak tahun 2018 hingga saat ini. Pembahasan difokuskan pada peran penulis sebagai Penata Kelola Perumahan Ahli Pertama di Balai Pelaksana Penyediaan Perumahan Sumatera V. Dokumen ini menjelaskan keterlibatan penulis dalam proses pengawasan pelaksanaan …

IMPLEMENTASI KEBIJAKAN PENGELOLAAN ARSIP PADA SEKRETARIAT DPRD SUMATERA SELATAN

Dalam pemberian kredit di Bank Perekonomian Rakyat Sumsel terdapat beberapa jaminan yang diterima seperti Sertipikat Hak Milik tanpa Hak Tanggungan dan jaminan lainnya yang dokumen kepemilikannya belum bersifat final. Apabila perjanjian kredit dengan jaminan tersebut bermasalah maka tidak dapat dilakukan eksekusi secara langsung untuk melakukan pengembalian hutangnya sebagaimana ketentuan Pasal…

ANALISIS PENERIMAAN GENERATIVE ARTIFICIAL INTELLIGENCE (AI) PADA PEMASARAN UM…

The advancement of digital technology, particularly Generative Artificial Intelligence (AI), has driven significant transformation in the marketing operations of Micro, Small, and Medium Enterprises (MSMEs). This study aims to analyze the acceptance of Generative AI in MSME marketing operations and examine its influence on customer loyalty by employing the Technology Acceptance Model (TAM). The…

SUSTAINABILITY PERFORMANCE DAN FINANCIAL PERFORMANCE TERHADAP NILAI PERUSAHAA…

This study aims to analyze the influence of the Environmental, Social, and Governance (ESG) Score and financial performance, proxied by Return on Investment (ROI), Working Capital to Total Assets (WCTA), and Debt to Asset Ratio (DAR), on firm value, measured using Market Capitalization, Tobin's Q, and Price to Book Value (PBV), in non-financial companies in ASEAN countries. This study also incl…

EFISIENSI RAWAT INAP RUMAH SAKIT SEBELUM DAN SESUDAH IMPLEMENTASI KELAS RAWAT…

This study aims to analyze the efficiency level of inpatient units at RSUP Dr. Rivai Abdullah before and after the implementation of the Standard Inpatient Class (KRIS). The study is motivated by the KRIS policy, which seeks to ensure equitable facilities and improve the quality of services across hospitals, potentially affecting hospital operational efficiency. The research employed a descript…

PENGARUH EMPLOYEE ENGAGEMENT DAN MANAJEMEN TALENTA TERHADAP KINERJA KARYAWAN …

This study aims to determine the effect of employee engagement and talent management on employee performance in the Chipping and Wood Handling Department of PT Tanjungenim Lestari Pulp and Paper. The population of this study consists of all employees in the department, using a saturated sampling (census) technique, resulting in a total sample of 78 respondents. The data were collected through a…

PENGARUH FINANCIAL DISTRESS DAN PRUDENCE ACCOUNTING TERHADAP MANAJEMEN LABA D…

Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh financial distress dan prudence accounting terhadap manajemen laba dengan kepemilikan manajerial sebagai variabel moderasi pada perusahaan sektor consumer cyclicals yang terdaftar di Bursa Efek Indonesia periode 2021 hingga 2024. Populasi dalam penelitian ini adalah seluruh perusahaan sektor consumer cyclicals yang terdaftar di…

PENGARUH PERENCANAAN PAJAK, BEBAN PAJAK TANGGUHAN, DAN CSR TERHADAP MANAJEMEN…

Penelitian ini bertujuan untuk menganalisis pengaruh perencanaan pajak, beban pajak tangguhan, dan Corporate Social Responsibility (CSR) terhadap manajemen laba para perusahaan sektor keuangan yang terdaftar di Bursa Efek Indonesia (BEI) pada periode 2021-2023. Populasi penelitian mencakup 108 perusahaan. Teknik pemilihan sampel yang digunakan adalah metode purposive sampling yang menghasilkan …

TEORI DAN PRAKTEK KEPEMIMPINAN

Edition

-

ISBN/ISSN

979-518-169-6

Collation

xii, 200 hlm.: ilus.; 20 cm

Series Title

-

Call Number

658.4092 Sia t

PEMASARAN DAN BISNIS

Edition

-

ISBN/ISSN

-

Collation

xii, 304 hlm.; ilus.; 23 cm

Series Title

-

Call Number

658 Pan p

PENGARUH WORK-LIFE BALANCE DAN KOMUNIKASI INTERPERSONAL TERHADAP KINERJA KARY…

This study aims to determine the effect of work-life balance and interpersonal communication on the performance of employees at the Financial Services Authority (OJK) Regional Office for the Southern Sumatra region. The population in this study consists of all permanent employees of OJK Sumbagsel, totaling 47 individuals, with a purposive sampling technique applied. Data were collected through …

PENGARUH PENGUNGKAPAN SUSTAINABILITY REPORTING TERHADAP KINERJA KEUANGAN PERU…

This study aims to examine the effect of sustainability reporting disclosure on the financial performance of banking sector firms, as measured by Return on Equity (ROE), and to investigate the moderating role of Non-Performing Loans (NPL). The study focuses on banking companies listed on the Indonesia Stock Exchange (IDX) over the 2020-2024 period, with reference to the implementation of Financ…

PENGARUH BRAND POSITIONING TERHADAP KEPUTUSAN PEMBELIAN PRODUK KAHF PADA MAHA…

This study aims to examine the effect of brand positioning on purchasing decisions for Kahf products among students of Sriwijaya University, Palembang. This research employs a quantitative approach, with data collected through questionnaires. The sample in this study consists of 100 respondents selected using a purposive sampling method. The data analysis techniques used include multiple linear…

PERAN KOMITE AUDIT DALAM MITIGASI MANAJEMEN LABA DENGAN REPUTASI AUDITOR SEBA…

This study aims to examine the role of audit committees in mitigating earnings management with auditor reputation as a moderating factor. Earnings management is measured using discretionary accruals. This study focuses on consumer non-cyclical companies listed on the Indonesia Stock Exchange (IDX) during 2020-2024. The sampling technique used purposive sampling, resulting in 70 companies with a…

PENGARUH PELATIHAN KERJA DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN PT PERT…

Penelitian ini bertujuan untuk mengetahui pengaruh pelatihan kerja dan motivasi kerja terhadap kinerja karyawan PT Perta-Samtan Gas. Populasi dalam penelitian ini adalah karyawan pada departemen Engineering, Reliability and Maintenance, Operation & Maintenance, dan Production, Quality, Health, Safety and Environment sebanyak 103 karyawan, dengan menggunakan teknik sampling jenuh. Data diperoleh…

PENGARUH LINGKUNGAN KERJA FISIK, MOTIVASI KERJA DAN DISIPLIN KERJA TERHADAP K…

This research aims to determine and analyze the influence of the physical work environment, work motivation, and work discipline on the performance of employees at PT PLN IP UPDK Keramasan ULPL Keramasan. The population of this study comprises all 126 employees of PT PLN IP UPDK Keramasan ULPL Keramasan. The analysis technique used is multiple linear regression, with hypothesis testing employin…

MODEL DISTRIBUTED LEADERSHIP DALAM TATA KELOLA PERGURUAN TINGGI MENUJU UNIVER…

The transformation of higher education toward a World Class University (WCU) requires fundamental changes not only in academic performance and internationalization, but also in university governance and leadership models. In Indonesia—particularly within State Islamic Higher Education Institutions (Perguruan Tinggi Keagamaan Islam Negeri / PTKIN)—the pursuit of WCU status continues to face …

MODEL TATA KELOLA DAN EVALUASI MUTU PERGURUAN TINGGI MELALUI HARMONISASI INST…

Penelitian ini mengembangkan model integrasi pengukuran mutu dan tata kelola teknologi informasi di perguruan tinggi melalui harmonisasi instrumen BAN-PT, COBIT 2019, dan ISO 9001:2015. Model yang dihasilkan mencakup 28 faktor awal yang merepresentasikan dimensi akreditasi, tata kelola, dan manajemen mutu, yang dapat digunakan sebagai dasar evaluasi kinerja unit akademik. Seleksi fitur mengguna…

PENGARUH DIGITAL MARKETING DAN KUALITAS LAYANAN TERHADAP KEPUASAN MAHASISWA D…

The purpose of this research is to study and analyze empirically, including 1) The Influence of Digital Marketing on Student Satisfaction; 2) The Influence of Service Quality on Student Satisfaction; 3) The role of e-WOM in moderating the relationship between digital marketing and Student Satisfaction; 4) The role of e-WOM is to moderate the relationship between service quality and student sati…

PENGARUH KOMPETENSI, KOMITMEN DAN ADAPTASI PEGAWAI TERHADAP EFFEKTIVITAS PELA…

The Influence of Employee Competence, Commitment, and Adaptability on Service Effectiveness in Regional Public Hospitals in South Sumatra Province through Electronic-Based Information Systems as an Intervening Variable By: Bembi Farizal This study examines the influence of employee competence, commitment, and adaptability on service effectiveness in Regional Public Hospitals (RSUD) in South Sum…