Penelitian ini bertujuan untuk mengetahui penerapan inovasi pelayanan publik melalui website dpmptsp.oganilirkab.go.id di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Ogan Ilir dalam penyediaan informasi pelayanan kepada masyarakat. Penelitian ini menggunakan metode kualitatif dengan teknik pengumpulan data berupa observasi, wawancara, dan dokumentasi. Hasil peneli…
This study aims to analyze the innovation of the e-Divorce Certificate (e-Akta Cerai) service at the Palembang Religious Court Class 1A, focusing on its adoption and acceptance by court officials and the public, as well as the factors influencing its success and challenges in implementation. This research employs a qualitative descriptive approach using interviews, observation, and documentatio…
The management of inactive records plays an essential role in supporting accountability, work effectiveness, and the smooth operation of government administration. However, preliminary observations indicate that the management of inactive records at the Secretariat of the Regional House of Representatives (DPRD) of South Sumatra Province has not yet fully aligned with the provisions stated in t…
This study aims to analyze the effectiveness of the Integrated Dynamic Archival Information System (SRIKANDI) in supporting document archiving processes at the Regional House of Representatives (DPRD) Secretariat of South Sumatra Province. The research employs a qualitative descriptive method with data collected through observation, in-depth interviews, and documentation. Data analysis was cond…
Records management plays a crucial role in supporting administrative order and the quality of public services, particularly in government institutions that produce large volumes of records. The Civil Registration Service Subdivision of the Department of Population and Civil Registration of Muara Enim Regency generates civil registration documents with permanent legal value on a daily basis, req…
This study aims to analyze the creation of public value through the Multi-Purpose Credit (KSG) program implemented by Bank Sumsel Babel Prabumulih Branch in improving financial inclusion for civil servants (ASN) in Prabumulih City. The analysis employs Mark H. Moore's Public Value Strategic Triangle, which consists of three core dimensions: public value, legitimacy and support, and operational …
This study discusses the Village Head's Strategy in an Effort to Increase CommunityParticipation in the 2024 Election (Case Study in Panca Tunggal Village, Sungai LilinDistrict). The background of this research is because there are still people in PancaTunggal Village who did not participate in the 2019 election. The reason for the nonparticipation of the Panca Tunggal village community is due …
The development of information technology has encouraged judicial institutions to modernize their services in order to realize a judicial process that is simple, fast, and low-cost. One such innovation is the implementation of the e-Court system developed by the Supreme Court of the Republic of Indonesia. This study aims to understand and describe how the implementation of the e-Court system su…
The development of information technology has encouraged judicial institutions to modernize their services in order to realize a judicial process that is simple, fast, and low-cost. One such innovation is the implementation of the e-Court system developed by the Supreme Court of the Republic of Indonesia. This study aims to understand and describe how the implementation of the e-Court system su…
This research aims to determine the influence of organizational culture on the quality of public services at the Palembang City Population and Civil Registration Service. The organizational culture theory used is Denison's theory, namely involvement, consistency, adaptation, mission, while for service quality, Parasuraman, Zeithaml and Berry's theory is used, namely direct evidence, reliability…
This study aims to analyze the influence of management audit, including audit planning, audit implementation, audit reporting, and audit follow-up, on operational efficiency at PT Pertamina Hulu Rokan Regional 1 Zona 4A. Using a quantitative approach with data collected from 78 respondents within the Supply Chain Management division, the results show that audit planning has a significant negati…
Sengketa batas wilayah antara Kabupaten Banyuasin dan Kota Palembang di Tegal Binangun menimbulkan ketidakjelasan status administrasi kependudukan masyarakat, sehingga menghambat akses layanan publik. Penelitian ini bertujuan menganalisis manajemen strategi pelayanan publik yang dilakukan Disdukcapil Banyuasin dalam menangani permasalahan administrasi identitas tersebut. Metode penelitian mengg…
Penelitian ini bertujuan untuk menganalisis dan mengidentifikasi dampak Kebijakan Peraturan Menteri Dalam Negeri (Permendagri) Nomor 134 Tahun 2022 terhadap penetapan batas daerah antara Kabupaten Banyuasin dengan Kota Palembang. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan kerangka analisis empat dimensi dampak kebijakan menurut Samodra Wibawa. Hasil penelitian menunjukka…
This study is motivated by the increasing ecological pressure in South Sumatra Province resulting from industrial, mining, and plantation activities, which demand stronger and more transparent environmental oversight. Drawing on the policy implementation theory of Sabatier and Mazmanian (1983), as well as environmental supervision frameworks under the Environmental Protection and Management Act…
Penelitian ini bertujuan untuk menganalisis kinerja pegawai Sub Bagian Humas di Sekretariat Dewan Perwakilan Rakyat Daerah (DPRD) Provinsi Sumatera Selatan berdasarkan indikator kinerja pegawai menurut Mangkunegara (2017), yang meliputi kualitas pekerjaan, kuantitas kerja, pelaksanaan tugas, dan tanggung jawab. Penelitian ini menggunakan metode kualitatif dengan teknik pengumpulan data melalui …
This study aims to determine the effect of labor training on employee motivation at PT. Bank Tabungan Negara (Persero) Tbk Palembang Branch Office. The method used in this study is quantitative with a simple regression formula. The sample of this study was 54 employees of PT. Bank Tabungan Negara (Persero) Tbk Palembang Branch Office. Sample calculation is carried out with Two Stage Cluster Sam…
This research discusses the Role of Female School Principals in Improving the Quality of Education at SDN 06 Indralaya Utara. The research employed a qualitative descriptive method, and the data analysis included data collection, data reduction, data presentation, conclusion drawing, and data verification. There were eight informants involved in this study. Data were collected through participa…
This study aims to examine the implementation strategies carried out by the Office of Cooperatives and SMEs (Dinas Koperasi dan UKM) of South Sumatra Province in improving the performance of SMEs within their working environment. The increasingly fierce competition among SMEs after the pandemic has made it difficult for many of them to survive. Additionally, the necessity of adopting existing t…
The Domestic Apprenticeship Program is one of the government's efforts to increase the competency of job seekers who will enter the world of work. The apprenticeship program is organized by the local Department of Manpower and Transmigration, in collaboration with companies in the area. This research was carried out at the Manpower and Transmigration Service of South Sumatra Province. The aim o…
This study aims to determine, identify and analyze how the effectiveness of the implementation of the Bina Desa Bachelor Program in Karang Waru Village, Lawang Wetan District, Musi Banyuasin Regency. The theory used in this research is the theory of Budiani using four dimensions of program effectiveness, namely the accuracy of program targets, program socialization, program objectives, and prog…
Budget efficiency policy is a strategic government measure aimed at optimizing the use of fiscal resources to ensure greater effectiveness, transparency, and orientation toward regional development outcomes. This study aims to analyze the implementation of the budget efficiency policy by the Regional Financial and Asset Management Agency (BPKAD) of South Sumatra Province in 2025. The theoretica…
This study aims to describe the evaluation of the use of SIMDA BMD in the planning of Regional Government Asset Needs (RKBMD) by BPKKAD of South Suumatera Province. The study is motivated by the fact that the RKBMD of South Sumatera Provincial Government has never been officially approved since 2016 to 2025, despite the implementation of SIMDA BMD. The research employed a qualitative descriptiv…
Penelitian ini dilatarbelakangi oleh adanya keluhan nasabah di Bank BRI Unit Lingkaran Palembang terkait aspek customer service, seperti antrean yang panjang, lambatnya waktu pemrosesan transaksi, kurangnya kecepatan penanganan keluhan, serta variasi kualitas layanan antar pegawai. Fenomena tersebut mengindikasikan adanya ketidaksesuaian antara standar pelayanan yang diharapkan dengan kinerja a…
Penelitian ini bertujuan untuk menganalisis implementasi aplikasi Sistem Informasi Kearsipan Dinamis Terintegrasi (SRIKANDI) dalam pengadministrasian surat di Biro Pemerintahan dan Otonomi Daerah Setda Provinsi Sumatera Selatan. Penelitian menggunakan pendekatan kualitatif deskriptif dengan teknik wawancara, observasi, dan dokumentasi, serta dianalisis menggunakan model implementasi kebijakan M…
This study aims to analyze the effect of sports management and athlete development on the performance of archery athletes in South Sumatra. The background of this research is based on the relatively low achievement of archery athletes in South Sumatra at the national level, despite the increasing number of clubs and public interest in archery. This condition is assumed to be related to the subo…
This study aims to analyze the effectiveness of the preparation of the 2024 Regional Government Administration Report (Laporan Penyelenggaraan Pemerintahan Daerah/LPPD) at the Bureau of Government and Regional Autonomy of the Regional Secretariat of South Sumatra Province, as well as to identify the constraints encountered during the preparation process. The study employs a descriptive qualitat…
This study is grounded in the phenomenon of the discontinuation of the Integrated Dynamic Archival Information System (Sistem Informasi Kearsipan Dinamis Terintegrasi or SRIKANDI) application utilized for the management of incoming correspondence at the Department of Culture and Tourism of South Sumatra Province. Despite being designed to support bureaucratic reform, the application’s impleme…
This research aims to determine and analyze the challenges of the personnel management information system (SIMPEG) and the obstacles that exist in improving employee performance at the TPI Palembang Class I Immigration Office. The Personnel Management Information System (SIMPEG) is a digital application owned by the TPI Palembang Class I Immigration Office which is expected to be useful for imp…
Kekerasan terhadap anak merupakan suatu permasalahan yang menjadi isu penting yang dimasukkan kedalam target khusus Agenda Pembangunan Berkelanjutan 2030. Oleh karena itu, masalah kekerasan anak ini tidak dapat ditangani oleh satu lembaga saja sehingga melibatkan lembaga lainnya untuk berkolaborasi. Penelitian ini bertujuan untuk mengetahui, memahami dan menganalisis proses collaborative govern…
SIPD RI is a web-based information system designed to support regional financial management processes, including the issuance of Online Fund Disbursement Orders (SP2D) for Civil Servants’ (ASN) salaries. This study aims to analyze the success of the Republic of Indonesia Regional Government Information System (SIPD RI) in the issuance of Online SP2D for ASN salaries at the Regional Financial …