This study aims to determine and analyze the effect of digital public service innovation through the BSB Mobile application on community satisfaction in Palembang. The research method employed is a quantitative approach, with data collected through questionnaires distributed to users of the BSB Mobile application in Palembang via Google Forms. The data were analyzed using multiple linear regres…
This study aims to describe and analyze the implementation of the e-Court system in realizing the principles of simple, fast, and low-cost justice, based on George C. Edwards III’s (1980) policy implementation theory across four dimensions including communication, resources, disposition or attitude, and bureaucratic structure. A qualitative approach with an empirical-juridical case study desi…
Traffic congestion is one of the major issues in Palembang City. This problem is primarily caused by the high number of private vehicles exceeding road capacity. The government has implemented various solutions to reduce traffic volume. This study aims to examine and analyze the evaluation of the implementation of the Light Rail Transit (LRT) program as one of the government’s efforts to addr…
In an effort to overcome flooding and waste management in tributaries, this study aims to look at the implementation of river normalization policies in Palembang City's Bendung Tributary. Data was obtained through observation, documentation, and interviews using a descriptive qualitative approach. Three main aspects were discussed using Ripley and Franklin's implementation theory: level of comp…
This study is entitled "Analysis of Public Relations and Protocol Staff Performance of the South Sumatra Provincial DPRD." This study was motivated by the lack of optimal and disciplined work carried out by public relations and protocol staff of the South Sumatra Provincial DPRD. The purpose of this study is to determine the performance of public relations and protocol staff. The data used in t…
The Building Permit is one of the permits overseen by the Palembang City Regional People’s Representative Council (DPRD). This permit aims to regulate buildings in Palembang City and manage city planning. This study aims to analyze the DPRD’s oversight of Building Permits. Yohanes Yahya (2006) suggests that supervision has a process or stages, including establishing implementation standards…
This study analyzes the implementation of domestic wastewater management policies at PT. Semen Baturaja Palembang based on the Regulation of the Minister of Environment and Forestry No. 68 of 2016 concerning Domestic Wastewater Quality Standards. Using a descriptive qualitative method, data were collected through observation, in-depth interviews, and documentation, and analyzed using Merilee S.…
Penelitian ini bertujuan untuk menganalisis efektivitas pelaksanaan dana dekonsentrasi Gubernur sebagai Wakil Pemerintah Pusat (GWPP) di Provinsi Sumatera Selatan Tahun Anggaran 2024. Metode penelitian menggunakan pendekatan kualitatif dengan teknik pengumpulan data melalui observasi, dokumentasi, dan wawancara mendalam terhadap pemangku kepentingan terkait. Hasil penelitian menunjukkan bahwa e…
Penelitian ini bertujuan untuk merekomendasikan model formulasi kebijakan pembebasan Pajak Bumi dan Bangunan (PBB) oleh DPRD Kota Palembang dalam rangka meningkatkan kesejahteraan masyarakat. Penelitian ini menggunakan pendekatan kualitatif dengan teknik pengumpulan data melalui wawancara mendalam, observasi, dan dokumentasi. Analisis data dilakukan dengan menggunakan tiga kerangka teori, yaitu…
The transformation of higher education toward a World Class University (WCU) requires fundamental changes not only in academic performance and internationalization, but also in university governance and leadership models. In Indonesia—particularly within State Islamic Higher Education Institutions (Perguruan Tinggi Keagamaan Islam Negeri / PTKIN)—the pursuit of WCU status continues to face …
The implementation of Penta Helix collaboration involves five key elements: government, academia, business, fisheries communities, and media. This collaborative model is considered essential due to real challenges encountered in the field, such as political pressure, local interest interventions, and weak coordination among stakeholders. This study uses a descriptive method with a qualitative a…
Penelitian ini mengkaji implementasi kebijakan Pengawalan dan Pendampingan Bintara Pembina Desa (Babinsa) bagi petani guna mendukung ketahanan pangan nasional di wilayah Kodim 0403/Banyuasin Provinsi Sumatera Selatan. Tujuan penelitian ini adalah untuk mendeskripsikan dan menganalisis pelaksanaan kebijakan tersebut serta faktor-faktor yang mempengaruhi keberhasilan maupun dampaknya terhadap pen…
This study examines the implementation of the Production Road Program to increase rubber plantation yields in Pinang Banjar Village, Gelumbang District, and identifies factors that support and hinder its implementation. This research is based on the importance of production road infrastructure in improving accessibility and smooth distribution of plantation products, particularly rubber, the co…
Berikut adalah ketik ulang dari teks yang ada pada gambar tersebut, disesuaikan agar rapi dan presisi: The coordination function of the Badan Perencanaan Pembangunan Daerah (Bappeda) plays an essential role in integrating and aligning regional agencies' programs and activities with the direction of regional development. In the formulation of the Rencana Pembangunan Jangka Menengah Daerah (RPJMD…
The Sehat dan Sejahtera (SESERA) program, initiated by PT Pupuk Sriwidjaja Palembang, is part of the company’s Corporate Social Responsibility (CSR) efforts to improve the welfare of the Pulau Kemaro community. One of its key implementations is the establishment of the Sesera Floating Restaurant, aimed at empowering the local economy through tourism and culinary sectors. This study evaluates …
State-Owned Enterprises as agent of development have developed several initiatives to improve the quality of MSMEs, one of which is PT Pupuk Sriwidjaja Palembang with the Rumah BUMN Sumsel (RBS) program. The goal is to become a Joint House in supporting Economic Empowerment for MSME players to upgrade (Go Modern, Go Digital, Go Online, Go Global). This study aims to determine and analyze the im…
Poverty remains a significant issue in South Sumatra, particularly in Kemaro Island, where limited access to clean water, education, and economic opportunities affects community welfare. To address these challenges, PT Pupuk Sriwidjaja Palembang implemented the Sehat dan Sejahtera (SESERA) program, focusing on competency and literacy enhancement as part of community empowerment efforts. However…
Penelitian ini menganalisis efektivitas Pelayanan Komunikasi Masyarakat (Yankomas) dalam menyelesaikan dugaan pelanggaran Hak Asasi Manusia (HAM) di Kantor Wilayah Kementerian Hukum dan HAM Sumatera Selatan. Metode yang digunakan adalah kualitatif dengan pengumpulan data melalui wawancara dan observasi. Hasil menunjukkan bahwa efektivitas Yankomas diukur dari pencapaian tujuan, integrasi, dan a…
pelaporan kerjasama daerah penting unruk efektivitas dan transparansi pemerintah, namun tingkat kepatuhan pemerintah daerah masih rendah. penelitian ini mengevaluasi kepatuhan serta faktor yang mepengaruhi keterlambatan pelaporan menggunakan pendekatan kualitatis melalui wawancara, observasi, dan dokumentasi. hasilnya menunjukkan bahwa keterbatasan sumber daya manusia, kurangnya pemahaman regul…
Penelitian ini menganalisis kinerja Sub Direktorat Dekonsentrasi dan Tugas Pembantuan Kementerian Dalam Negeri berdasarkan teori Pollitt dan Bouckaert (2000). Fokus kajian mencakup relevansi, efisiensi, efektivitas, kegunaan, dan keberlanjutan program Dekonsentrasi dan Tugas Pembantuan (DKTP). Hasil penelitian menunjukkan bahwa pelaksanaan DKTP masih menghadapi tantangan, seperti ketidaksesuaia…
his research attempts to analyze the extent of the Village Head’s performance in improving road infrastructure which aims to find out how the Village Head’s performance in the process of infrastructure development and improving the accessibility and quality of roads in Rantau Bayur Village. This study uses a field design to measure the success of the performance of the Rantau Bayur Village …
This study aims to analyze the implementation of New Public Service (NPS) principles in public services within the population registration sector (Dafduk) at the Department of Population and Civil Registration (Disdukcapil) of Palembang City. The analysis is based on seven key NPS indicators proposed by Denhardt & Denhardt (2003): (1) Serve Citizens, Not Customers, (2) Seeks the Public Interest…
ABSTRAK Tujuan skripsi ini untuk mengetahui bagaimana kulitas pelayanan samsat drive thru dalam mempercepat proses pembayaran pajak kendaraan bermotor di samsat UPTB Palembang I. Metode yang digunakan dalam penelitian ini adalah metode pendekatan kulitatif, yang digunakan untuk memahami fenomena sosial atau budaya dari perspektif individu atau kelompok yang terlibat dengan menggunakan narasi at…
ABSTRAK Pajak kendaraan bermotor merupakan salah satu sumber pendapatan daerah yang signifikan. Pemerintah telah mengeluarkan kebijakan pelayanan pada pajak 5 tahunan untuk meningkatkan kesadaran dan kemudahan masyarakat dalam membayar pajak. Kebijakan ini bertujuan untuk memberikan pelayanan yang lebih baik dan mempermudah proses pembayaran pajak. Dengan demikian, kebijakan pelayanan pada paja…
This research is entitled "The Influence of Tax Morals, Justice, and Trust in the Government on Motor Vehicle Taxpayer Compliance at the Samsat UPTB Palembang Region II Office”. The background to this research is that there are still many people who do not comply with paying motor vehicle tax, as recorded in 2022, 63.4% of people in Palembang do not pay motor vehicle tax. This research aims t…
Penelitian ini bertujuan untuk menganalisis implementasi kebijakan Sales and Operation Planning (S&OP) yang diatur dalam Peraturan Direksi No. PD-16/DO300/09/2019 Pasal 8 pada Perum BULOG Kantor Wilayah Sumatera Selatan dan Bangka Belitung. S&OP merupakan suatu pendekatan terintegrasi dalam perencanaan manajerial yang bertujuan untuk menyeimbangkan permintaan dan pasokan komoditas pangan, denga…
This study examines the influence of work environment and job satisfaction on employee performance in the Finance Division of the Public Works and Spatial Planning Agency of Palembang. Using a quantitative approach, data were collected through questionnaires distributed to 11 employees. The results show that both the work environment and job satisfaction significantly impact employee performanc…
This study discusses the implementation of Presidential Regulation Number 67 of 2021 concerning strategies to overcome Pulmonary Tuberculosis in Palembang City. The purpose of this study is to determine the implementation of the policy and identify supporting and inhibiting factors in its implementation. This study uses a qualitative method with a descriptive approach. The results of the study …
This research aims to analyze employee performance at the Secretariat of the Regional People's Representative Council (DPRD) of South Sumatra Province using Mangkunegara's (2017) performance theory, which includes four dimensions: quality of work, quantity of work, reliability, and attitude. The research method used is a qualitative approach with data collection techniques including interviews,…
This thesis aims to analyze the management of fingerprint-based attendance systems in improving employee discipline at the Secretariat of the South Sumatra Provincial DPRD. Along with technological advances, digital attendance systems have become an important element in employee management to ensure accurate and efficient attendance. Work discipline is a crucial aspect in improving employee per…