The development of digital technology has transformed various aspects of social life, including the tradition of sharing Eid al-Fitr allowances (THR). One such transformation is reflected in the use of the DANA Kaget feature within the DANA digital wallet application, which is widely used by Generation Z. This study aims to examine the role of social connectedness needs and entertainment needs …
The use of digital technology and applications is growing rapidly in various sectors of life, including transportation services. Maxim, as a transportation application, plays an important role in providing efficient and practical services for its users. Measuring the level of user satisfaction is very important to ensure this application can meet the expectations and needs of its users. Therefo…
Penelitian ini mengenai analisis kepuasan pengguna terhadap penggunaan aplikasi Viu di kota Palembang. Tujuan penelitian ini untuk mengetahui tingkat kepuasan pengguna aplikasi Viu dimana penelitian ini penulis menggunakan metode End User Computing Satisfaction (EUCS), metode ini menekankan pada kepuasan (Satisfaction) pengguna dengan menganalisa aplikasi dengan menilai Content, Accuracy, Forma…
Digitalisasi perbankan mendorong Bank Mandiri Taspen menghadirkan aplikasi Movin by Mantap Mobile untuk memudahkan nasabah, khususnya pensiunan. Namun, sejumlah keluhan pengguna menunjukkan perlunya evaluasi lebih lanjut. Penelitian ini bertujuan mengukur kepuasan pengguna aplikasi Movin by Mantap Mobile menggunakan metode End-User Computing Satisfaction (EUCS) yang mencakup lima dimensi: conte…
One area of telecommunications technology that is also undergoing development in the context of entertainment is that of video streaming. Viu is a video streaming service that provides a range of premium content free of charge. Nevertheless, the Viu application continues to elicit a range of grievances, with the application’s rating remaining relatively low. It is of great importance to consi…
User satisfaction will encourage them to use the InDrive service, the results of exploration with users revealed some problems such as server down and the application map display is not as intended, causing customer dissatisfaction with the InDrive service. purpose cause customer dissatisfaction with the InDrive service. From this It is hoped that this research will be a solution to the problem…
The Instagram account @infolubuklinggau is a provider of local information in the city of Lubuklinggau and its surroundings. Despite identified issues regarding content and technical aspects, this account still maintains a high level of popularity. This study aims to determine the influence of Usage Motives and Information Quality on User Satisfaction in obtaining information. The theory used i…
This research seeks to assess user satisfaction standards related to the services of quality offered by the Steam mobile application. Steam mobile is an application developed by Valve Corporation which was launched in 2012, the company behind the popular digital distribution platform for video games, Steam. This application is crafted to enable users to allow users to access various Steam featu…
Penelitian bertujuan untuk : 1) memperoleh indikator penilaian yang dapat digunakan untuk mengukur tingkat kepuasan pengguna kereta api terhadap pelayanan PT. KAI di Stasiun Kertapati Palembang; 2) memperoleh besaran nilai Indeks Kepuasan Pengguna Kereta Api terhadap pelayanan PT. KAI di Stasiun Kertapati Palembang; dan 3) menganalisis tingkat kepentingan dan kinerja setiap indikator pelaya…