UNDANG-UNDANG PELAYANAN PUBLIK (UU RI NO.25 Tahun 2009)

Edition

-

ISBN/ISSN

978-979-007-552-8

Collation

x, 292 hlm.; 24 cm.

Series Title

-

Call Number

320.6 Und u

EFEKTIVITAS PROGRAM INOVASI MARTABAK HAR DI DINAS KESEHATAN KOTA PALEMBANG

The Martabak Har Innovation Program is an initiative of the Palembang City Health Office aimed at improving pregnant women’s knowledge of Maternal and Child Health (MCH) as part of a strategy to prevent pregnancy-related risks and infant mortality. This study aims to analyze the effectiveness of the Martabak Har Innovation Program implemented by the Palembang City Health Office using a qualit…

INOVASI LAYANAN M-PASPOR DALAM PEMBUATAN PASPOR JEMAAH UMRAH MELALUI AGEN TRA…

Digital-based public service innovation is one of the government's strategies to improve the quality and effectiveness of public services. One form of this innovation is the implementation of the M-Passport application in passport making services. This study aims to analyze the success of the M-Passport service innovation in issuing Umrah pilgrim passports through travel agents at the Pangkalpi…

INOVASI PENERBITAN SERTIPIKAT TANAH ELEKTRONIK DALAM UPAYA PENINGKATAN PELAYA…

Sertipikat tanah elektronik merupakan inovasi pelayanan publik di bidang administrasi pertanahan sebagai bentuk digitalisasi layanan pertanahan di Indonesia. Dalam penerapan sertipikat tanah elektronik bertujuan untuk meningkatkan efisiensi, transparan, serta memberikan kepastian dan perlindungan hukum bagi pemegang hak atas tanah. Melalui sistem elektronik pengelolaan data pertanahan dapat dil…

MOTIVASI GENERASI X DALAM MENGAKSES PELAYANAN PUBLIK MELALUI INOVASI PELAYANA…

Inovasi Pelayanan Keliling Pakam Nian yang dilaksanakan oleh Dinas Kependudukan dan Pencatatan Sipil Kabupaten Ogan Ilir bertujuan untuk mendekatkan pelayanan administrasi kependudukan dan meningkatkan akses pelayanan publik bagi masyarakat, khususnya Generasi X. Penelitian ini bertujuan menganalisis motivasi Generasi X dalam mengakses pelayanan publik melalui inovasi Pakam Nian serta faktor-fa…

STRATEGI PENINGKATAN KUALITAS LAYANAN JASA TERKAIT PROSEDUR PEMBAYARAN TAGIHA…

ABSTRAK Pada kegiatan magang yang telah saya lakukan, fokus pengamatan yang dilakukan adalah pada strategi peningkatan kualitas layanan dalam prosedur pembayaran tagihan di PT Telkom Indonesia Witel Sumbagsel. Pengamatan dilaksanakan di Divisi Payment Collection yang berperan dalam pengelolaan data tagihan, pemantauan pembayaran pelanggan, serta memastikan ketepatan dan keakuratan transaksi. Me…

PENGARUH KUALITAS INFORMASI DAN RESPONSIVITAS LAYANAN TERHADAP KEPUASAN PUBLI…

This study examines the effect of information quality and service responsiveness on public satisfaction in digital complaint channels at Bank Sumsel Babel from an e-government perspective. This research aims to analyze the partial and simultaneous effects of information quality and service responsiveness on public satisfaction. The study employed a quantitative approach using an explanatory sur…

MOTIVASI ORANG TUA GENERASI ALPHA DALAM MENGAKSES PELAYANAN PUBLIK MELALUI IN…

Penelitian ini bertujuan untuk menganalisis motivasi orang tua Generasi Alpha dalam mengakses pelayanan publik melalui inovasi Pelayanan Keliling Administrasi Kependudukan Pakam Nian di Kabupaten Ogan Ilir serta mengidentifikasi faktor-faktor pendukung dan penghambat yang memengaruhi motivasi tersebut. Penelitian ini menggunakan pendekatan kualitatif dengan metode deskriptif, dengan teknik peng…

KESIAPAN DAN PERSEPSI TENAGA KESEHATAN DALAM PEMANFAATAN LAYANAN KESEHATAN DI…

The implementation of digital health services in primary healthcare requires both organizational readiness and health workers’ acceptance as system users. This study analyzes the readiness and perceptions of health workers toward digital health services at Tanjung Batu Public Health Center, Ogan Ilir Regency. A qualitative study with a phenomenological approach was conducted through in depth …

PENGARUH KUALITAS PELAYANAN PERIZINAN BERUSAHA DALAM PENGGUNAAN APLIKASI ONLI…

This study aims to analyze the influence of Business Licensing Service Quality and the Use of the Online Single Submission Risk-Based Approach (OSS-RBA) Technology on Public Satisfaction at the Investment and One-Stop Integrated Service Office (DPMPTSP) of Palembang City. The theory of service quality refers to Parasuraman, the theory of application usage refers to Venkatesh, and the theory of …

PENGALAMAN DAN PERSEPSI PASIEN JAMINAN KESEHATAN NASIONAL (JKN) TERHADAP WAKT…

Long waiting times not only affect patient satisfaction but also shape patients’ experiences and perceptions of hospital service quality. Objective. This study aims to analyze the perceptions and experiences of JKN patients regarding waiting times for outpatient clinic services at Sriwijaya General Hospital, Palembang City, and to identify the psychological factors influencing these perceptio…

ANALISIS HUBUNGAN KUALITAS PELAYANAN FARMASI RAWAT JALAN DENGAN KEPUASAN PASI…

Pharmaceutical management plays an important role in maintaining service quality, which has a direct impact on patient satisfaction, particularly among BPJS participants who routinely utilize hospital services. Based on pharmaceutical management principles that emphasize the effectiveness of medication provision and service delivery, this study aims to examine how the quality of outpatient phar…

FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PELAYANAN KESEHATAN PASIEN RAWAT INA…

Health is a basic need that supports people’s daily activities and productivity. Hospitals, as referral health care facilities, are required to provide high-quality services in line with the implementation of the National Health Insurance (JKN) program through BPJS Kesehatan. Various problems such as limited health personnel, service time, attitudes of medical staff, and the quality of facili…

EFEKTIVITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN MELALUI INOVASI LAYANAN DRIVE…

This study aims to determine the “Effectiveness of Population Administration Services Through the Drive-Thru Biduk Kajang Innovation at the Population and Civil Registration Office of Ogan Komering Ilir Regency.” The study uses a qualitative descriptive method with data collection techniques through observation, interviews, and documentation of informants from the Population and Civil Regis…

ANALISIS SISTEM PELAYANAN KESEHATAN MENTAL DI KLINIK UNIVERSITAS SRIWIJAYA

Mental health is an essential part of student well-being, yet mental health services in higher education still face various limitations. This study aimed to analyze the mental health service system at the Sriwijaya University Clinic using the Input–Process–Output (IPO) approach. This research employed a qualitative case study design. Data were collected through observation, document review,…

STRATEGI KOMUNIKASI PELAYANAN PELANGGAN DALAM MENANGANI KELUHAN TERKAIT PEMAD…

This study is entitled "Customer Service Communication Strategy in Handling Complaints Related to Power Outages at PT PLN UID S2JB Palembang". The purpose of this study is to examine how the South Sumatra, Jambi, and Bengkulu Distribution Unit (UID S2JB) of PT PLN (Persero) in Palembang handles public complaints related to power outages. The increasing number of customer complaints, especially …

ANALISIS KEBUTUHAN TENAGA REKAM MEDIS MENGGUNAKAN METODE ANALISIS BEBAN KERJA…

Berdasarkan standar Permenpan No.30 Tahun 2013, tenaga rekam medis di RSUD Siti Fatimah Provinsi Sumatera Selatan pada tahun 2025 masih mengalami kekurangan sekitar 23% dari standar, yang menunjukkan bahwa jumlah dan distribusi tenaga rekam medis belum optimal sehingga berpotensi meningkatkan beban kerja dan menurunkan efektifitas pelayanan. Penelitian ini bertujuan untuk menganalisis kebutuhan…

EFEKTIVITAS PERIZINAN ON THE SPOT (PROTES) DALAM PENINGKATAN AKSES LAYANAN PE…

Inovasi Perizinan On The Spot (PROTES) yang diinisiasi oleh Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTS) Kabupaten Ogan Ilir bertujuan mempermudah masyarakat, khususnya pelaku UMKM, dalam memperoleh izin usaha yang dapat diselesaikan langsung di lokasi (on the spot). Meskipun demikian, implementasinya masih menghadapi beberapa kendala. Penelitian ini menggunakan metode kualit…

IMPLEMENTASI KEBIJAKAN PELAYANAN PERIZINAN SURAT IZIN PRAKTIK BIDAN (SIPB) BE…

This study aims to determine the implementation of the electronic-based Midwife Practice License (SIPB) service policy through the Sicantik Cloud website at the Ogan Ilir Regency Department of Public Works and Public Housing (DPMPTSP) This study uses Merille S. Grindle's (1980) policy implementation theory. emphasizing three main variables: policy content, implementation context, and outcomes. …

PENGARUH PENGGUNAAN APLIKASI BRAVO, KOMPETENSI PEGAWAI, MOTIVASI PEGAWAI TERH…

Transformasi pelayanan publik berbasis digital menjadi kebutuhan penting untuk meningkatkan efektivitas, efisiensi, transparansi, dan partisipasi masyarakat. Direktorat Lalu Lintas Kepolisian Daerah Sumatera Selatan mengimplementasikan aplikasi BRAVO (BPKB Registration Vehicle Online) sebagai inovasi pelayanan digital dalam pengurusan Buku Pemilik Kendaraan Bermotor (BPKB). Namun, keberhasilan …

ANALISIS KEPUASAN PESERTA JAMINAN KESEHATAN NASIONAL (JKN) RAWAT JALAN TERHAD…

The quality of hospital services is an essential factor in determining patient satisfaction, particularly among participants of the National Health Insurance (JKN), who represent the largest group of outpatient service users. Preliminary observations indicate that several service dimensions at Ernaldi Bahar Hospital in Palembang are not yet optimal, potentially affecting patient satisfaction. T…

ANALISIS IMPLEMENTASI PROGRAM INOVASI BANG SERA (BANGSAL NUTRISI SEHAT RABAIN…

Stunting remains a priority health issue in Indonesia, including in Muara Enim Regency. Dr. H.M. Rabain Regional General Hospital established the BANG SERA Program as an effort to accelerate stunting management through an integrated, cross-professional and cross-sectoral care approach. This study aims to explore innovations related to the implementation of the BANG SERA (Rabain Healthy Nutritio…

EFEKTIVITAS PELAYANAN PEMBUATAN IZIN OPERASIONAL SEKOLAH DI DINAS PENANAMAN M…

This study aims to analyze the effectiveness of school operational permit services at the Investment and Integrated Services Agency (DPMPTSP) of Ogan Ilir Regency in improving public services and community welfare. However, its implementation still faces several obstacles that need to be overcome. This study uses a qualitative method with data collection techniques through observation, intervie…

INOVASI PELAYANAN PUBLIK MELALUI WEBSITE dpmptsp.oganilirkab.go.id DI DINAS P…

Penelitian ini bertujuan untuk mengetahui penerapan inovasi pelayanan publik melalui website dpmptsp.oganilirkab.go.id di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Ogan Ilir dalam penyediaan informasi pelayanan kepada masyarakat. Penelitian ini menggunakan metode kualitatif dengan teknik pengumpulan data berupa observasi, wawancara, dan dokumentasi. Hasil peneli…

ANALISIS PERSEPSI TENTANG KUALITAS PELAYANAN KESEHATAN PADA POLI UMUM DI PUSK…

Quality healthcare services have become a necessity for every individual. Every complaint that arises must be immediately followed up with evaluation and continuous improvement. A recapitulation of Google Maps data from 2022 to 2024, as well as a complaint survey, shows that general polyclinics are the polyclinic with the most complaints. This study analyzes perceptions of the quality of health…

INOVASI PELAYANAN PUBLIK BERBASIS APLIKASI HAJI PINTAR DI KEMENTERIAN AGAMA K…

This research is entitled "Innovation of Public Service Based on Application (Haji Pintar) in the Ministry of Religion of Palembang City." Haji Pintar, as an innovation supported by information technolog.. However, in its implementation there are still many people who do not know about Haji Pintar application, so the percentage of online Hajj registrants is still small compared to manual regist…

PENGARUH BUDAYA ORGANISASI TERHADAP KUALITAS PELAYANAN PUBLIK DI DINAS KEPEND…

This research aims to determine the influence of organizational culture on the quality of public services at the Palembang City Population and Civil Registration Service. The organizational culture theory used is Denison's theory, namely involvement, consistency, adaptation, mission, while for service quality, Parasuraman, Zeithaml and Berry's theory is used, namely direct evidence, reliability…

ANALISIS KINERJA PEGAWAI SUB BAGIAN HUMAS DI SEKRETARIAT DEWAN PERWAKILAN RAK…

Penelitian ini bertujuan untuk menganalisis kinerja pegawai Sub Bagian Humas di Sekretariat Dewan Perwakilan Rakyat Daerah (DPRD) Provinsi Sumatera Selatan berdasarkan indikator kinerja pegawai menurut Mangkunegara (2017), yang meliputi kualitas pekerjaan, kuantitas kerja, pelaksanaan tugas, dan tanggung jawab. Penelitian ini menggunakan metode kualitatif dengan teknik pengumpulan data melalui …

PENGARUH KINERJA PEGAWAI DAN MOTIVASI KERJA TERHADAP PELAYANAN NASABAH DI BAN…

Penelitian ini dilatarbelakangi oleh adanya keluhan nasabah di Bank BRI Unit Lingkaran Palembang terkait aspek customer service, seperti antrean yang panjang, lambatnya waktu pemrosesan transaksi, kurangnya kecepatan penanganan keluhan, serta variasi kualitas layanan antar pegawai. Fenomena tersebut mengindikasikan adanya ketidaksesuaian antara standar pelayanan yang diharapkan dengan kinerja a…

IMPLEMENTASI KEBIJAKAN SISTEM ONLINE SINGLE SUBMISSION DI DINAS PENANAMAN MOD…

The aim of this thesis is to determine the implementation of the online single submission system policy at the Ogan Ilir Regency Investment and One-Stop Integrated Services Service (DPMPTSP).The method used in this thesis is qualitative with descriptive analysis. The data obtained was analyzed by reducing the data, presenting the data, condensing the data, and drawing conclusions. The research …