UJI PERBEDAAN PERSEPSI TINGKAT KEPUASAN MAHASISWA TERHADAP PELAYANAN DI FAKUL…

Service quality is a very important thing to pay attention to in every service, including educational services at the Faculty of Mathematics and Natural Sciences, Sriwijaya University. Service quality needs to be evaluated continuously to make plans to increase satisfaction with services provided, in this case students. Service evaluation can be done by analyzing students' perceptions of the le…

EVALUASI PROGRAM PAKET CETAK AKTA KELAHIRAN, KIA, DAN KARTU KELUARGA KERJASAM…

The Birth Certificate, child identity card (KIA), and Family Card Printing Package Programme in cooperation with Hospital Integration Services (PACAKELA TERUS) at the Palembang City Population and Civil Registration Office is one of the efforts made by Disdukcapil in increasing awareness and making it easier for people after giving birth to take care of population documents. This study was cond…

INOVASI PELAYANAN PUBLIK MELALUI SANJO BAROKAH DI DINAS KEPENDUDUKAN DAN PENC…

The background of this research is that the Population and Civil Registration Office of Ogan Ilir Regency presents public service innovations through Sanjo Barokah for vulnerable groups who experience limited accessibility, but in its implementation it still encounters obstacles and public ignorance of this innovation is quite high even though innovation offers ease of service. This study aims …

ANALISIS SISTEM PEMBINAAN AKREDITASI PUSKESMAS DI WILAYAH DINAS KESEHATAN KAB…

The accreditation development of community health centers is an activity aimed at preparing these centers to meet accreditation standards. The approach used in the accreditation development of community health centers is through a systems approach, where the improvement of the performance of community health centers serves as the output from the structure (input) that is managed through a proce…

KUALITAS PELAYANAN PUBLIK DALAM PELAKSANAAN PROGRAM IDENTITAS KEPENDUDUKAN DI…

Penelitian ini bertujuan untuk mendeskripsikan kualitas pelayanan publik di Dinas Kependudukan dan Pencatatan Sipil Kota Baturaja Kabupaten OKU. Penelitian ini merupakan penelitian deskriptif dengan menggunakan pendekatan kualitatif. Narasumber dalam penelitian ini adalah Kepala Bidang PIAK, PLH Sub Koordinator Pengolahan dan penyajian data, Admistrator Databest Kependudukan, Kepala Desa, Ketua…

KUALITAS PELAYANAN PENERBITAN SURAT CUTI TAHUNAN PADA BADAN KEPEGAWAIAN DAN P…

Tujuan Penelitian ini adalah untuk mengetahui kualitas pelayanan penerbitan surat cuti tahunan dengan menggunakan sistem online pada Badan Kepegawaian dan Pengembangan Sumber Daya Manusia (BKPSDM) Kota Palembang. Kualitas pelayanan dapat diukur dari 5 dimensi yaitu: Tangibility, Realiability, Responsiviness, Assurance, dan Empathy. Metode penelitian ini menggunakan metode kualitatif deskriptif.…

PENERAPAN PRINSIP-PRINSIP GOOD GOVERNANCE DALAM PELAYANAN PUBLIK BERBASIS DIG…

This research aims to find out how the principles of good governance are implemented in digital-based public services (M-Paspor) at the Class I Checkpoint Imiggration Office Palembang, Digital-based public services are a service transformation based on the development of information technology systems so that people can effectively and efficiently obtain public services. This research examines …

PENGARUH KUALITAS PELAYANAN NON PERIZINAN BIDANG PERHUBUNGAN TERHADAP MODAL S…

This study aims to determine and analyze the effect of the quality of non-licensing services in the field of transportation on the social capital of the community in DPMPTSP Jambi Province. The research method used is a quantitative method using IBM SPSS 27 Software with statistical tests such as validity, reliability, t test, determinant coefficient, correlation coefficient, and simple linear …

ANALISIS MANAJEMEN PELAYANAN INFORMASI DAN PENANGANAN PENGADUAN DI BPJS KESEH…

The management of public services stands as a crucial element in the delivery of effective public services. Services oriented toward the public necessitate optimal management to elevate the quality of offerings by public sector organizations. Proficient service management directly influences the services rendered and community satisfaction as recipients of these services. Information services a…

PENERAPAN WHOLE OF GOVERNMENT DALAM PELAYANAN PEMBERIAN IZIN PRAKTEK BIDAN DI…

Penelitian ini berjudul “Penerapan Whole of Government Dalam Pelayanan Pemberian Izin Praktek Bidan di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Ogan Ilir.” Tujuan dari penelitian ini untuk mengetahui bagaimana penerapan Whole of Government (WoG) dalam pelayanan pemberian izin praktek bidan di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten …

Penatalaksanaan Pasien di Intensive Care Unit

Edition

-

ISBN/ISSN

979-95115-2-6

Collation

vi, 230 hlm. : ilus. ; 23 cm

Series Title

-

Call Number

362.1 Pen p

PERAN BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) KESEHATAN UNTUK MEWUJUDKAN PE…

Penelitian ini dilatar belakangai oleh kesadaran masyarakat akan jaminan kesehatan, ketidaksesuaian antara inovasi teknologi dengan tingkat literasi masyarakat, dan kendala dalam proses klaim akibat perilaku penggunaan kartu identitas yang tidak sesuai. Hal ini menjadi tantangan dalam peranan BPJS Kesehatan sebagai Lembaga yang mempunyai fungsi dalam Program Jaminan Kesehatan Nasional. Pemahama…

KUALITAS PELAYANAN PUBLIK DI DINAS SOSIAL PROVINSI SUMATERA SELATAN ( STUDI P…

The aim of this research is to identify and analyze the factors that influence service quality and the effectiveness of PEKPPP implementation. The method employed is qualitative research with data collection techniques through interviews, observations, and documentation. The indicators of service quality used include Co- creation of Value, Value-in-use, Resource Integration, Service-Dominant Lo…

ISU-ISU GLOBAL KONTEMPORER

Edition

-

ISBN/ISSN

978-602-99419-6-8

Collation

372 hlm. : 23 cm

Series Title

-

Call Number

360 Win i

PENERAPAN DIGITALISASI PELAYANAN PEMBAYARAN PENSIUN MELALUI APLIKASI TASPEN O…

Tujuan penelitian adalah untuk mengetahui bagaimana penerepan digitalisasi pelayanan pembayaran pensiun melalui aplikasi taspen otentikasi di PT Taspen (Persero) Cabang Palembang berdasarkan teori indrajit yang mengungkapkan bahwa penerapan digitalisasi dapat diukur melalui Dukungan (Support), Kemampuan (Capacity), dan Manfaat (Value). Metode penelitian menggunakan pendekatan kualitatif untuk p…

FAKTOR-FAKTOR YANG MEMPENGARUHI KUALITAS PELAYANAN PUBLIK PADA DINAS KEPENDUD…

This research is based on the problems experienced by the service staff of the Automated Dukcapil Machine in providing services to the people of Musi Banyuasin Regency who have difficulty in processing population documents such as Family Cards, KTP-el, Child Identity Cards, Birth Certificates, Death Certificates and others. So that the Musi Banyuasin Regency Population and Civil Registration Of…

STRATEGI OMBUDSMAN REPUBLIK INDONESIA PERWAKILAN SUMATERA SELATAN DALAM MENIN…

This research is entitled "Strategy of the Ombudsman of the Republic of Indonesia Representative of South Sumatra in Improving Public Services During the Covid-19 Pandemic". This research was motivated by the COVID-19 pandemic event which caused a change in the number of reports submitted to the Ombudsman before and after the pandemic which made it a challenge for the Ombudsman to continue to c…

Komunikasi Pelayanan Publik

Edition

-

ISBN/ISSN

978-623-6709-14-6

Collation

xiv, 272 hlm.; 23 cm

Series Title

-

Call Number

352.6 Sal k

STUDI INDEKS TINGKAT PELAYANAN JALAN SUKARNO HATTA KOTA PALEMBANG DENGAN METO…

A street-lamp is a part of complement building that can be setting or placed in right or left of Street or in the middle of Street that can be used for lighted the Street. At Sukamo-Hatta Street in Palembang city there’s a street-lamp there is a street-lamp which still active and lit-well so it can investigated does the street-lamp has an impact for speed while driving in evenings time and do…

ANALISIS GAMBARAN PEMANFAATAN PELAYANAN JKN (JAMINAN KESEHATAN NASIONAL) DI W…

Putri Rizqi Amelia Analysis Of The Utilization Of JKN (National Health Insurance) Services in The Work Area Of North Indralaya District in 2023 xiv + 80 pages, 15 tables, 2 pictures, 5 attachments ABSTRACT Utilization of National Health Insurance Services is a participant of health insurance who exercises his right to obtain guarantees in the form of health protection to obtain maintenance bene…

KLIEN SAKIT TERMINAL : Seri Asuhan Keperawatan, Edisi 2

Edition

2

ISBN/ISSN

978-979-448-991-8

Collation

xxiv, 546 hlm.; 21 cm.

Series Title

-

Call Number

362.175 Kem k

COLLABORATIVE GOVERNANCE DALAM MENEKAN RISIKO STUNTING DI KOTA PALEMBANG (Stu…

This research aims to investigate collaborative governance in mitigating the risk of stunting in Palembang City (A case study in the District of Ilir Timur II). The increasing prevalence of stunting in the District of Ilir Timur II has led the government to collaborate in addressing this issue. The research adopts a descriptive-qualitative approach, utilizing data collection techniques such as …

Buku Saku untuk Dokter Praktik di Layanan Primer, Edisi 2

Edition

2

ISBN/ISSN

978-979-044-173-6

Collation

viii, 296hlm.; ilus.; 21cm

Series Title

-

Call Number

610.696 Esh b

Buku Ajar ETIKOLEGAL Dalam Praktik Kebidanan Untuk Mahasiswa Kebidanan

Edition

-

ISBN/ISSN

978-602-202-210-7

Collation

xii, 367hlm.; 21cm

Series Title

-

Call Number

610.73 Her b

BUKU AJAR PELAYANAN KB

Edition

1

ISBN/ISSN

978-602-229-575-4

Collation

xi, 472hlm.; 23cm

Series Title

-

Call Number

363.96 Mar b

PRAKTIK KLINIK KEBIDANAN I; Teori dan Implementasinya dalam Pelayanan Kebidanan

Edition

-

ISBN/ISSN

978-602-376-236-1

Collation

vi, 266hlm.; 23cm

Series Title

-

Call Number

618.2 Feb p

BUKU AJAR KOMUNIKASI PELAYANAN KESEHATAN

Edition

-

ISBN/ISSN

978-602-74281-1-9

Collation

xiv, 232 hlm.; illus.; 24 cm.

Series Title

-

Call Number

610.696 Mun k

RISKESDAS DALAM ANGKA INDONESIA TAHUN 2013, Buku 1

Edition

-

ISBN/ISSN

978-602-235-481-9

Collation

i, 303 hlm.; 29 cm.

Series Title

-

Call Number

614.407 2 Ind p

RISKESDAS DALAM ANGKA INDONESIA TAHUN 2013, Buku 2

Edition

-

ISBN/ISSN

978-602-235-482-6

Collation

xxvi, 445 hlm.; 29 cm.

Series Title

Riskesdas 2013

Call Number

614.407 2 Ind p

PENGUKURAN TINGKAT KEPUASAN PELANGGAN Untuk Menaikkan Pansa Pasar, EDISI BARU

Edition

Baru

ISBN/ISSN

979-518-725-2

Collation

x, 300 hlm. : ilus. ; 21 cm

Series Title

-

Call Number

658.812 Sup p