PENGALAMAN DAN PERSEPSI PASIEN JAMINAN KESEHATAN NASIONAL (JKN) TERHADAP WAKT…

Long waiting times not only affect patient satisfaction but also shape patients’ experiences and perceptions of hospital service quality. Objective. This study aims to analyze the perceptions and experiences of JKN patients regarding waiting times for outpatient clinic services at Sriwijaya General Hospital, Palembang City, and to identify the psychological factors influencing these perceptio…

PENGARUH KOMPETENSI, KOMITMEN DAN ADAPTASI PEGAWAI TERHADAP EFFEKTIVITAS PELA…

The Influence of Employee Competence, Commitment, and Adaptability on Service Effectiveness in Regional Public Hospitals in South Sumatra Province through Electronic-Based Information Systems as an Intervening Variable By: Bembi Farizal This study examines the influence of employee competence, commitment, and adaptability on service effectiveness in Regional Public Hospitals (RSUD) in South Sum…

ANALISIS HUBUNGAN KUALITAS PELAYANAN FARMASI RAWAT JALAN DENGAN KEPUASAN PASI…

Pharmaceutical management plays an important role in maintaining service quality, which has a direct impact on patient satisfaction, particularly among BPJS participants who routinely utilize hospital services. Based on pharmaceutical management principles that emphasize the effectiveness of medication provision and service delivery, this study aims to examine how the quality of outpatient phar…

EVALUASI KESENJANGAN ANTARA PERSEPSI PENUMPANG DAN EKSPEKTASI OPERATOR TERHAD…

Feeder Angkot play an important role in supporting the operation of the Light Rail Transit (LRT) Musi Emas in Palembang City. However, their implementation still shows discrepancies between the services received and those expected by passengers. This study aims to analyze the gap between passengers’ perceptions and operators’ expectations regarding the service quality of LRT Musi Emas feede…

EVALUASI PERENCANAAN DAN PENGADAAN PADA PROGRAM TABLET TAMBAH DARAH BAGI REMA…

Anemia in adolescent girls is a public health problem that impacts growth, learning ability, and future productivity. The government implements a Iron Tablet (TTD) supplementation program as an effort to prevent anemia. This study aims to cover the management of iron tablet planning and procurement for adolescent girls in two areas with different characteristics, namely the 4 Ulu Community Heal…

FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PELAYANAN KESEHATAN PASIEN RAWAT INA…

Health is a basic need that supports people’s daily activities and productivity. Hospitals, as referral health care facilities, are required to provide high-quality services in line with the implementation of the National Health Insurance (JKN) program through BPJS Kesehatan. Various problems such as limited health personnel, service time, attitudes of medical staff, and the quality of facili…

EFEKTIVITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN MELALUI INOVASI LAYANAN DRIVE…

This study aims to determine the “Effectiveness of Population Administration Services Through the Drive-Thru Biduk Kajang Innovation at the Population and Civil Registration Office of Ogan Komering Ilir Regency.” The study uses a qualitative descriptive method with data collection techniques through observation, interviews, and documentation of informants from the Population and Civil Regis…

ANALISIS SISTEM PELAYANAN KESEHATAN MENTAL DI KLINIK UNIVERSITAS SRIWIJAYA

Mental health is an essential part of student well-being, yet mental health services in higher education still face various limitations. This study aimed to analyze the mental health service system at the Sriwijaya University Clinic using the Input–Process–Output (IPO) approach. This research employed a qualitative case study design. Data were collected through observation, document review,…

ANALISIS KESIAPSIAGAAN MASYARAKAT TERHADAP BENCANA BANJIR DI DESA TOMAN KECAM…

Flood is an event or condition in which an area or land is submerged due to an increase in water volume. According to BNPB (2024), the number of flood disasters in Musi Banyuasin Regency in 2023 was 9 times and in 2024 it was 5 times. Toman Village was chosen as the research location due to its frequent flooding and its topographical location in a lowland area near a river. This situation makes…

STRATEGI KOMUNIKASI PELAYANAN PELANGGAN DALAM MENANGANI KELUHAN TERKAIT PEMAD…

This study is entitled "Customer Service Communication Strategy in Handling Complaints Related to Power Outages at PT PLN UID S2JB Palembang". The purpose of this study is to examine how the South Sumatra, Jambi, and Bengkulu Distribution Unit (UID S2JB) of PT PLN (Persero) in Palembang handles public complaints related to power outages. The increasing number of customer complaints, especially …

ANALISIS KEBUTUHAN TENAGA REKAM MEDIS MENGGUNAKAN METODE ANALISIS BEBAN KERJA…

Berdasarkan standar Permenpan No.30 Tahun 2013, tenaga rekam medis di RSUD Siti Fatimah Provinsi Sumatera Selatan pada tahun 2025 masih mengalami kekurangan sekitar 23% dari standar, yang menunjukkan bahwa jumlah dan distribusi tenaga rekam medis belum optimal sehingga berpotensi meningkatkan beban kerja dan menurunkan efektifitas pelayanan. Penelitian ini bertujuan untuk menganalisis kebutuhan…

EFEKTIVITAS PERIZINAN ON THE SPOT (PROTES) DALAM PENINGKATAN AKSES LAYANAN PE…

Inovasi Perizinan On The Spot (PROTES) yang diinisiasi oleh Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTS) Kabupaten Ogan Ilir bertujuan mempermudah masyarakat, khususnya pelaku UMKM, dalam memperoleh izin usaha yang dapat diselesaikan langsung di lokasi (on the spot). Meskipun demikian, implementasinya masih menghadapi beberapa kendala. Penelitian ini menggunakan metode kualit…

IMPLEMENTASI KEBIJAKAN PELAYANAN PERIZINAN SURAT IZIN PRAKTIK BIDAN (SIPB) BE…

This study aims to determine the implementation of the electronic-based Midwife Practice License (SIPB) service policy through the Sicantik Cloud website at the Ogan Ilir Regency Department of Public Works and Public Housing (DPMPTSP) This study uses Merille S. Grindle's (1980) policy implementation theory. emphasizing three main variables: policy content, implementation context, and outcomes. …

PENGARUH PENGGUNAAN APLIKASI BRAVO, KOMPETENSI PEGAWAI, MOTIVASI PEGAWAI TERH…

Transformasi pelayanan publik berbasis digital menjadi kebutuhan penting untuk meningkatkan efektivitas, efisiensi, transparansi, dan partisipasi masyarakat. Direktorat Lalu Lintas Kepolisian Daerah Sumatera Selatan mengimplementasikan aplikasi BRAVO (BPKB Registration Vehicle Online) sebagai inovasi pelayanan digital dalam pengurusan Buku Pemilik Kendaraan Bermotor (BPKB). Namun, keberhasilan …

ANALISIS KEPUASAN PESERTA JAMINAN KESEHATAN NASIONAL (JKN) RAWAT JALAN TERHAD…

The quality of hospital services is an essential factor in determining patient satisfaction, particularly among participants of the National Health Insurance (JKN), who represent the largest group of outpatient service users. Preliminary observations indicate that several service dimensions at Ernaldi Bahar Hospital in Palembang are not yet optimal, potentially affecting patient satisfaction. T…

ANALISIS IMPLEMENTASI PROGRAM INOVASI BANG SERA (BANGSAL NUTRISI SEHAT RABAIN…

Stunting remains a priority health issue in Indonesia, including in Muara Enim Regency. Dr. H.M. Rabain Regional General Hospital established the BANG SERA Program as an effort to accelerate stunting management through an integrated, cross-professional and cross-sectoral care approach. This study aims to explore innovations related to the implementation of the BANG SERA (Rabain Healthy Nutritio…

EFEKTIVITAS PELAYANAN PEMBUATAN IZIN OPERASIONAL SEKOLAH DI DINAS PENANAMAN M…

This study aims to analyze the effectiveness of school operational permit services at the Investment and Integrated Services Agency (DPMPTSP) of Ogan Ilir Regency in improving public services and community welfare. However, its implementation still faces several obstacles that need to be overcome. This study uses a qualitative method with data collection techniques through observation, intervie…

INOVASI PELAYANAN PUBLIK MELALUI WEBSITE dpmptsp.oganilirkab.go.id DI DINAS P…

Penelitian ini bertujuan untuk mengetahui penerapan inovasi pelayanan publik melalui website dpmptsp.oganilirkab.go.id di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Ogan Ilir dalam penyediaan informasi pelayanan kepada masyarakat. Penelitian ini menggunakan metode kualitatif dengan teknik pengumpulan data berupa observasi, wawancara, dan dokumentasi. Hasil peneli…

PUBLIC VALUE LAYANAN KREDIT SERBA GUNA BANK SUMSEL BABEL CABANG PRABUMULIH DA…

This study aims to analyze the creation of public value through the Multi-Purpose Credit (KSG) program implemented by Bank Sumsel Babel Prabumulih Branch in improving financial inclusion for civil servants (ASN) in Prabumulih City. The analysis employs Mark H. Moore's Public Value Strategic Triangle, which consists of three core dimensions: public value, legitimacy and support, and operational …

ANALISIS PERAN PETUGAS KESEHATAN DALAM IMPLEMENTASI RATE RUJUKAN DI PUSKESMAS…

Referral services are a crucial part of the healthcare system to ensure continuity of care and improve quality. Healthcare workers play a crucial role in providing optimal referral services. Initial data on the Dempo Community Health Center's referral rate from January to June 2024 showed fluctuations. Most referral rates exceeded the 16.35% target set by the Social Security Agency for Health (…

ANALISIS PERSEPSI TENTANG KUALITAS PELAYANAN KESEHATAN PADA POLI UMUM DI PUSK…

Quality healthcare services have become a necessity for every individual. Every complaint that arises must be immediately followed up with evaluation and continuous improvement. A recapitulation of Google Maps data from 2022 to 2024, as well as a complaint survey, shows that general polyclinics are the polyclinic with the most complaints. This study analyzes perceptions of the quality of health…

At A Gance : Keselamatan Pasien dan Peningkatan Mutu Pelayanan Kesehatan

Edition

-

ISBN/ISSN

978-602-434-303-3

Collation

xiv, 122 hlm.; ilus.; tab.; 28 cm

Series Title

-

Call Number

362.106 8 Pan A

STRATEGI POTENSI IMPLEMENTASI ALUR KLAIM JAMSOSTEK UNTUK MENINGKATKAN EFISIEN…

Procedural barriers in the BPJS Kesehatan claim process such as document verification complexity, lack of integration in information systems, high rates of pending claims, and delayed payments, remain critical issues that affect the performance of healthcare facilities. This study aims to formulate an implementation strategy for adapting the Jamsostek claim workflow into the BPJS Kesehatan clai…

INOVASI PELAYANAN PUBLIK BERBASIS APLIKASI HAJI PINTAR DI KEMENTERIAN AGAMA K…

This research is entitled "Innovation of Public Service Based on Application (Haji Pintar) in the Ministry of Religion of Palembang City." Haji Pintar, as an innovation supported by information technolog.. However, in its implementation there are still many people who do not know about Haji Pintar application, so the percentage of online Hajj registrants is still small compared to manual regist…

PENGARUH BUDAYA ORGANISASI TERHADAP KUALITAS PELAYANAN PUBLIK DI DINAS KEPEND…

This research aims to determine the influence of organizational culture on the quality of public services at the Palembang City Population and Civil Registration Service. The organizational culture theory used is Denison's theory, namely involvement, consistency, adaptation, mission, while for service quality, Parasuraman, Zeithaml and Berry's theory is used, namely direct evidence, reliability…

ANALISIS KINERJA PEGAWAI SUB BAGIAN HUMAS DI SEKRETARIAT DEWAN PERWAKILAN RAK…

Penelitian ini bertujuan untuk menganalisis kinerja pegawai Sub Bagian Humas di Sekretariat Dewan Perwakilan Rakyat Daerah (DPRD) Provinsi Sumatera Selatan berdasarkan indikator kinerja pegawai menurut Mangkunegara (2017), yang meliputi kualitas pekerjaan, kuantitas kerja, pelaksanaan tugas, dan tanggung jawab. Penelitian ini menggunakan metode kualitatif dengan teknik pengumpulan data melalui …

DIFUSI INOVASI APLIKASI ONLINE SINGLE SUBMISSION (OSS) SEBAGAI MEDIA LAYANAN …

Online Single submission (OSS) is an application used for all registration process and beatness Heenee applications. This OSS application Innovation la designed directly by the Ministry of central institutions and then disseminated to all offices of the One-Stop Investment and Integrated Services (DPMPTSP) in Indonesia, one of which is implemented by the Lubuklinggau City Investment and One-Sto…

PENGARUH KINERJA PEGAWAI DAN MOTIVASI KERJA TERHADAP PELAYANAN NASABAH DI BAN…

Penelitian ini dilatarbelakangi oleh adanya keluhan nasabah di Bank BRI Unit Lingkaran Palembang terkait aspek customer service, seperti antrean yang panjang, lambatnya waktu pemrosesan transaksi, kurangnya kecepatan penanganan keluhan, serta variasi kualitas layanan antar pegawai. Fenomena tersebut mengindikasikan adanya ketidaksesuaian antara standar pelayanan yang diharapkan dengan kinerja a…

IMPLEMENTASI KEBIJAKAN SISTEM ONLINE SINGLE SUBMISSION DI DINAS PENANAMAN MOD…

The aim of this thesis is to determine the implementation of the online single submission system policy at the Ogan Ilir Regency Investment and One-Stop Integrated Services Service (DPMPTSP).The method used in this thesis is qualitative with descriptive analysis. The data obtained was analyzed by reducing the data, presenting the data, condensing the data, and drawing conclusions. The research …

IMPLEMENTASI KEBIJAKAN PROGRAM KELUARGA HARAPAN (PKH) DI KELURAHAN PASAR KEPA…

This research aims to find out how the Family Hope Program policy is implemented in Kepahiang District, Kepahiang District, Pasar Kepahiang Village. The type of research method used in this research is qualitative research, using the theory of George Edward lI (1980) throngh several faciors that infuence success and failure in implementation. policies, namely () communication, (2) resources, (3…