The website of the Palembang Class 1A Religious Court serves as a crucial platform for the public to access information regarding court services and procedures. However, initial observations revealed several shortcomings in the website’s interface that could potentially reduce user Satisfaction, such as a less intuitive layout, difficulty in finding information, and limited accessibility . To…
Tiket.com, as one of Indonesia’s first Online Travel Agents (OTAs), has experienced significant growth but still faces challenges in competing with major competitors like Traveloka. One strategy employed by Tiket.com to retain and attract customers is Customer Relationship Management (CRM). This study aims to analyze the impact of CRM on customer satisfaction and customer loyalty within the T…
Competition in the online transportation industry in Indonesia is becoming more intense, especially between Grab and Gojek. Although Grab has a large user base, its position in retaining customers is still not entirely strong. The results of interviews with Grab in Palembang City show that one of the factors for Gojek's dominance is because of its earlier presence in Indonesia, so that people a…
The BRImo application as one of the mobile banking service providers that received many bad reviews on the Google Play Store, so an evaluation is needed to ensure the level of user satisfaction. This study aims to evaluate the BRImo application using the Heuristic Evaluation method to measure user experience. Respondents in this study were BRImo application users who had made transactions at le…
The purpose of using the COBIT 5 framework in the Evaluate, Direct, and Monitor (EDM) domain in this study is to assess the maturity level of the Hospital Information Management System (HIMS) at the Primaya Hospital Laboratory. The evaluation process focuses on three main aspects: EDM01 (Governance Framework Setting and Maintenance), EDM02 (Ensuring Risk Optimization), and EDM05 (Ensuring Trans…
The Ruang Guru and Tenaga Kependidikan (GTK) application, formerly known as Merdeka Mengajar, was developed to support the implementation of the Merdeka Curriculum. However, several challenges remain in its usage, such as slow system performance, inaccurate search results, and compatibility issues across devices. This study aims to evaluate user satisfaction with the Ruang GTK application using…
Kemajuan teknologi digital telah mengubah lanskap industri perbankan, dengan aplikasi mobile banking menjadi bagian penting dalam aktivitas finansial sehari-hari. Livin' by Mandiri adalah salah satu aplikasi yang menawarkan kemudahan transaksi perbankan secara digital. Namun, kepuasan pengguna menjadi faktor kunci dalam menilai efektivitas aplikasi ini. Penelitian ini bertujuan untuk menganalis…
This research aims to design and build a website-based incoming and outgoing mail management application. The application management used in this research is the management of incoming letters and outgoing letters at the Belida Darat Sub-District Office, Muara Enim Regency. The application that will be made in this study is in the form of a website, namely admin menu access and owner menu acces…
Technological advancements have driven the development of mobile learning applications as flexible and interactive learning tools. Ruangguru and Quipper are two popular mobile learning applications in Indonesia that offer similar features, such as educational videos, practice exercises, and tutor access. This study aims to analyze and compare the user experience (UX) of both applications using …
Statistik Pendidikan 2023 yang dipublikasikan oleh Badan Pusat Statistik (BPS) menyatakan bahwa sarana, prasarana, dan hasil capaian proses pendidikan menjadi faktor-faktor yang memegang peranan penting dalam mendukung terwujudnya keberhasilan siswa saat belajar di sekolah. Tujuan dari penelitian ini yaitu membangun sebuah alat pendukung keputusan berdasarkan data pendidikan dasar di provinsi S…
Facebook has emerged as one of the most widely used social media sites globally, as evidenced by the ratings and reviews on the Playstore which reached 157,160,425 reviews. From these reviews, many users commented in the form of complaints. Complaints felt by users are often experiencing bugs or lags, the content displayed is often irrelevant and filled with ads. These complaints from Facebook …
CapCut is a video editing application available on mobile, web, and desktop platforms. In its mobile version, CapCut has a rating of 3.8 on the Play Store, highlighting the need to assess its quality through user experience measurement. This study aims to evaluate the user experience of the CapCut application using the meCUE 2.0 method. MeCUE 2.0 consists of five modules with ten indicators mea…
Utilization of information technology in data management has become a fundamental necessity for organizations, including Bawaslu of Jambi Province. One of the challenges faced is the absence of an integrated personnel information system, leading to inefficient employee data management and longer processing times. This study aims to design the user interface of the Personnel Information System (…
The development of digital technology has encouraged educational institutions to adapt in the way they disseminate information. Websites have become a key medium that can increase credibility, accessibility and effectiveness. However, many institutions still rely on social media as the main means of disseminating information, which is often less structured and difficult to access in the long te…
The rapid growth of fintech applications has increased the need for sentiment analysis to understand user perceptions of the offered products. This study focuses on sentiment analysis of user reviews for the Flipapplication on Google Play Store by applying the Support Vector Machine (SVM)algorithm within the CRISP-DMframework.The analysis process involves text preprocessing, sentiment labeling …
The development of information technology in the digital era has a big impact, including online transportation services such as Grab. Grab application users often complain about the slow response of the help center in handling complaints, as well as on the balance feature which is often problematic, as illustrated by complaints of “balance” and “please fix it”. This study aims to better…
The implementation of information technology is the main driver in increasing the productivity of various public services or industrial sectors. One of them has been implemented by the South Sumatra provincial government agency with the existence of an e-government website that is used as a disseminator and information provider. The South Sumatra provincial government website is one of the serv…
The advancement of technology and the internet has significantly transformed consumer behavior, particularly in online shopping through e-commerce platforms. Shopee, as the leading e-commerce platform in Indonesia, accounted for 51% of total e-commerce visits from February to April 2024, driven by the integration of usability principles into its User Interface (UI) and User Experience (UX). In …
Penggunaan SIPPN oleh masyarakat masih dirasakan belum maksimal, karena keterbatasan sebagian masyarakat dalam menggunakan teknologi informasi. Namun dengan adanya media sosial diharapkan dapat membantu masyarakat, baik dalam hal bertanya, maupun mendapatkan informasi mengenai cara menggunakan SIPPN. Sehingga dapat mempermudah masyarakat dalam mengisi data-data yang dibutuhkan. Penelitian ini b…
SkinCam is one of the Shopee feature that can analyzes facial skin conditions and provides recommendations for suitable skincare products. Despite being introduced in 2019, this feature has yet to gain significant popularity among Shopee users. This study employs the Unified Theory of Acceptance and Use of Technology 2 (UTAUT 2) model to examine the influence of behavioral intention and use beh…
Effective risk management for work objectives is essential for the planning unit at PT. PLN (Persero) UP2D S2JB to identify potential risks and develop strategies to minimize their impact on the company’s targets. To support this process, a system that is both user-friendly and efficient is needed to facilitate risk management while prioritizing the user experience. This study focuses on impl…
Beleven Farma Pharmacy is a place that provides medicines and other health products such as supplements, vitamins and also various health tests. As a newly established pharmacy, no innovations have been made to improve sales strategies. Analysis of purchasing patterns can produce information that helps pharmacies in determining product bundling recommendations as well as determining product lay…
Indralaya mempermudah akses layanan transportasi online bagi masyarakat Kabupaten Ogan Ilir, Aplikasi Ojek Indralaya (Ojin) dirancang untuk memfasilitasi penduduk dengan berbagai fitur, seperti layanan antar-jemput motor/mobil, pemesanan makanan dan laundry laundryNamun, dengan hadirnya aplikasi Grab ke pasar Indralaya pada tahun 2022, lanskap persaingan dalam sektor transportasi online mengala…
This study aims to analyze the user experience of the SMA Negeri 13 Palembang website using the User Experience Questionnaire (UEQ) method. The UEQ method enables the measurement of user perceptions across six main scales: Attractiveness, Perspicuity, Efficiency, Dependability, Stimulation, and Novelty. Based on the research data, the highest average score was achieved on the Stimulation scale …
Based on data accessed on the SimilarWeb website, it shows that preemployment website visitors in the last 3 months (February, March, April) are relatively unstable, this phenomenon could be caused by user experience from users about pre-employment websites still needs improvement, so that users can search and obtain information related to pre- employment more easily and comfortably, and improv…
Pelayanan publik merupakan kebutuhan mendasar masyarakat, dan pemerintah memiliki peran penting dalam menyediakan layanan berkualitas. Salah satu inovasi di Kota Palembang adalah Sistem Informasi Pelayanan Perizinan (SIPPERI), yang dikembangkan oleh Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) untuk meningkatkan efisiensi, transparansi, dan akuntabilitas dalam proses perizin…
The Tokopedia app was officially launched on 17 August 2009. It was founded on 6 February 2009, by William Tanuwijaya and Leontinus Alpha Edison under PT Tokopedia. Tokopedia is a platform that simplifies online shopping by offering a variety of daily necessities. However, recent reviews on PlayStore and AppStore show many users have given negative feedback about new features, such as unusable …
This study aims to evaluate the user experience (UX) of the LINE application using the System Usability Scale (SUS) method. Although LINE is one of the popular communication applications, data indicates that its usage rate remains relatively low compared to similar communication apps. This research focuses on assessing the ease and comfort of users when interacting with the LINE application. Th…
This research focuses on the implementation and comparison of the KMeans and KMedoids algorithms that function as poverty data clustering in South Sumatra Province, the poverty data is taken from the Central Statistics Agency of Indonesia (BPS Indonesia). This research also aims to analyze the poverty level in South Sumatra Province by including additional variables such as average years of sch…