PERBEDAAN TINGKAT KEPUASAN PASIEN JKN DAN PASIEN UMUM TERHADAP MUTU PERBEDAAN…

Kepuasan pasien merupakan indikator pertama dari standar suatu rumah sakit dan suatu ukuran mutu pelayanan. Namun nyatanya pasien JKN mempunyai kepuasan yang jauh lebih rendah dibandingkan dengan pasien umum. Oleh karena itu, penelitian ini bertujuan untuk membahas seberapa besar Perbedaan Tingkat Kepuasan Pasien JKN dan Pasien Umum Terhadap Mutu Pelayanan di Unit Rawat Inap Rumah Sakit (System…

INNOVATIVE GOVERNANCE SEBAGAI STRATEGI INOVASI PELAYANAN PUBLIK DI BADAN PERE…

This research seeks to examine the execution and limitations of innovative governance as a strategy for enhancing public service innovation, led by the Regional Development Planning and Development Agency serving as an innovation facilitator in Palembang City. Utilizing benchmarking concepts derived from the Global Innovation Index and the Government Innovation Index of South Korea, the study e…

ANALISIS KUALITAS PELAYANAN ANGKOT FEEDER LRT MUSI EMAS KOTA PALEMBANG PASCA …

The average annual load factor exceeding 70% for corridors 1, 3, 6, and 8 from 2023 to 2025 indicates a high public demand for integrated public transportation with the LRT. Route extensions were implemented in corridor 1 (3 km), corridor 3 (465 meters), and corridor 6 (1.03 km). This study aims to analyze user service quality of the Musi Emas feeder based on operational performance compared to…

HUBUNGAN ANTARA KUALITAS PELAYANAN PEMASANGAN INTRAUTERINE DEVICE (IUD) PADA …

Latar Belakang : Jumlah penduduk Indonesia terus meningkat dan pada tahun 2023 mencapai 278,6 juta jiwa, sehingga pengendalian pertumbuhan penduduk menjadi penting melalui program keluarga berencana (KB). Salah satu metode kontrasepsi yang efektif adalah intrauterine device (IUD), namun penggunaannya di Indonesia masih rendah. Upaya peningkatan penggunaan IUD dilakukan melalui peningkatan kuali…

STRATEGI KOMUNIKASI DALAM PELAYANAN PAJAK REKLAME PADA BADAN PENDAPATAN DAERA…

Penelitian ini bertujuan untuk menganalisis strategi komunikasi yang diterapkan dalam pelayanan pajak reklame pada Badan Pendapatan Daerah Kota Palembang. Metode yang digunakan adalah deskriptif kualitatif, dengan pengumpulan data dilakukan melalui wawancara dengan petugas pelayanan pajak reklame dan wajib pajak. Temuan pada penelitian ini menunjukkan bahwa komunikasi langsung antara petugas da…

PENGARUH HARGA, DAN KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN DI RISKA …

This study aims to determine the effect of Price and Service Quality on Customer Loyalty using services at Riska Laundry Palembang. The research method is primary data and secondary data. The sampling technique used is a non-probability sampling technique with a purposive sampling method with a sample size of 90 respondents. The analysis technique used is a multiple linear analysis technique us…

ANALISIS KUALITAS PELAYANAN SAPA 129 DALAM PENANGANAN KASUS KEKERASAN DI UPTD…

Violence against women and children is a crucial and urgent issue that needs to be addressed immediately, The Technical Implementation Unit for Women and Children Protection (UPTD PPA) of South Sumatra Province serves as an extension of the Ministry of Women Empowerment and Child Protection (KemenPPPA), providing direct services to victims in the provincial area. One of the online services prov…

ANALISIS KUALITAS PELAYANAN PUBLIK BAGI PENYANDANG DISABILITAS PEREMPUAN PADA…

This study aimend to analyze the quality of public services for women with disabilities at the Departement of Women Empowerment and Child Protection (DPPPA) of South Sumatra Province. The analysis was based on three dimensions proposed by Levine cited in (Hardiyansyah, 2018) : (1) Responsiveness, (2) Responsibility, (3) Accountability. This research employed a qualitative method. Data were coll…

EVALUASI PENGARUH WAKTU TUNGGU RESEP TERHADAP TINGKAT KEPUASAN PASIEN RAWAT J…

Pharmaceutical services are an important aspect of health facilities that directly affect patient satisfaction, one such service is prescription services. Patients often complain about waiting time for prescription services because it impacts their experience obtaining health services. The objective of this study evaluates how waiting time towards prescription services affects outpatient satisf…

PERENCANAAN DAN PERANCANGAN MAL PELAYANAN PUBLIK KOTA TANGERANG

Public Servises Mali is a place that accommodates all kind of activities related to public Services. Public Services that were meant are Service of goods, Services and administrations which is a functional expansion of integrated Service. Those public Service providers are Central and regional government and also state-owned enterprise or regionally-owned enterprise or private-owned enterprise.…

PENERAPAN PELAYANAN PUBLIK ADMINISTRASI KEPENDUDUKAN SECARA DALAM JARINGAN (D…

Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik mengatur kewajiban negara dalam penyelenggaraan sejumlah pelayanan termasuk hak warga negara secara mendasar guna mencapai tujuan demokrasi dan keadilan pelayanan. Salah satunya pelayanan administratif di bidang administrasi kependudukan dalam jaringan (adminduk daring) yang diatur Permendagri tentang Pelayanan Adminduk Daring. Isu huku…

INOVASI PELAYANAN PUBLIK MELALUI SANJO BAROKAH DI DINAS KEPENDUDUKAN DAN PENC…

The background of this research is that the Population and Civil Registration Office of Ogan Ilir Regency presents public service innovations through Sanjo Barokah for vulnerable groups who experience limited accessibility, but in its implementation it still encounters obstacles and public ignorance of this innovation is quite high even though innovation offers ease of service. This study aims …

KUALITAS PELAYANAN PUBLIK DALAM PELAKSANAAN PROGRAM IDENTITAS KEPENDUDUKAN DI…

Penelitian ini bertujuan untuk mendeskripsikan kualitas pelayanan publik di Dinas Kependudukan dan Pencatatan Sipil Kota Baturaja Kabupaten OKU. Penelitian ini merupakan penelitian deskriptif dengan menggunakan pendekatan kualitatif. Narasumber dalam penelitian ini adalah Kepala Bidang PIAK, PLH Sub Koordinator Pengolahan dan penyajian data, Admistrator Databest Kependudukan, Kepala Desa, Ketua…

PENERAPAN PRINSIP-PRINSIP GOOD GOVERNANCE DALAM PELAYANAN PUBLIK BERBASIS DIG…

This research aims to find out how the principles of good governance are implemented in digital-based public services (M-Paspor) at the Class I Checkpoint Imiggration Office Palembang, Digital-based public services are a service transformation based on the development of information technology systems so that people can effectively and efficiently obtain public services. This research examines …

PENGARUH KUALITAS PELAYANAN NON PERIZINAN BIDANG PERHUBUNGAN TERHADAP MODAL S…

This study aims to determine and analyze the effect of the quality of non-licensing services in the field of transportation on the social capital of the community in DPMPTSP Jambi Province. The research method used is a quantitative method using IBM SPSS 27 Software with statistical tests such as validity, reliability, t test, determinant coefficient, correlation coefficient, and simple linear …

ANALISIS MANAJEMEN PELAYANAN INFORMASI DAN PENANGANAN PENGADUAN DI BPJS KESEH…

The management of public services stands as a crucial element in the delivery of effective public services. Services oriented toward the public necessitate optimal management to elevate the quality of offerings by public sector organizations. Proficient service management directly influences the services rendered and community satisfaction as recipients of these services. Information services a…

PENERAPAN WHOLE OF GOVERNMENT DALAM PELAYANAN PEMBERIAN IZIN PRAKTEK BIDAN DI…

Penelitian ini berjudul “Penerapan Whole of Government Dalam Pelayanan Pemberian Izin Praktek Bidan di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Ogan Ilir.” Tujuan dari penelitian ini untuk mengetahui bagaimana penerapan Whole of Government (WoG) dalam pelayanan pemberian izin praktek bidan di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten …

PERAN BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) KESEHATAN UNTUK MEWUJUDKAN PE…

Penelitian ini dilatar belakangai oleh kesadaran masyarakat akan jaminan kesehatan, ketidaksesuaian antara inovasi teknologi dengan tingkat literasi masyarakat, dan kendala dalam proses klaim akibat perilaku penggunaan kartu identitas yang tidak sesuai. Hal ini menjadi tantangan dalam peranan BPJS Kesehatan sebagai Lembaga yang mempunyai fungsi dalam Program Jaminan Kesehatan Nasional. Pemahama…

KUALITAS PELAYANAN PUBLIK DI DINAS SOSIAL PROVINSI SUMATERA SELATAN ( STUDI P…

The aim of this research is to identify and analyze the factors that influence service quality and the effectiveness of PEKPPP implementation. The method employed is qualitative research with data collection techniques through interviews, observations, and documentation. The indicators of service quality used include Co- creation of Value, Value-in-use, Resource Integration, Service-Dominant Lo…

PENERAPAN DIGITALISASI PELAYANAN PEMBAYARAN PENSIUN MELALUI APLIKASI TASPEN O…

Tujuan penelitian adalah untuk mengetahui bagaimana penerepan digitalisasi pelayanan pembayaran pensiun melalui aplikasi taspen otentikasi di PT Taspen (Persero) Cabang Palembang berdasarkan teori indrajit yang mengungkapkan bahwa penerapan digitalisasi dapat diukur melalui Dukungan (Support), Kemampuan (Capacity), dan Manfaat (Value). Metode penelitian menggunakan pendekatan kualitatif untuk p…

FAKTOR-FAKTOR YANG MEMPENGARUHI KUALITAS PELAYANAN PUBLIK PADA DINAS KEPENDUD…

This research is based on the problems experienced by the service staff of the Automated Dukcapil Machine in providing services to the people of Musi Banyuasin Regency who have difficulty in processing population documents such as Family Cards, KTP-el, Child Identity Cards, Birth Certificates, Death Certificates and others. So that the Musi Banyuasin Regency Population and Civil Registration Of…

STRATEGI OMBUDSMAN REPUBLIK INDONESIA PERWAKILAN SUMATERA SELATAN DALAM MENIN…

This research is entitled "Strategy of the Ombudsman of the Republic of Indonesia Representative of South Sumatra in Improving Public Services During the Covid-19 Pandemic". This research was motivated by the COVID-19 pandemic event which caused a change in the number of reports submitted to the Ombudsman before and after the pandemic which made it a challenge for the Ombudsman to continue to c…

STUDI INDEKS TINGKAT PELAYANAN JALAN SUKARNO HATTA KOTA PALEMBANG DENGAN METO…

A street-lamp is a part of complement building that can be setting or placed in right or left of Street or in the middle of Street that can be used for lighted the Street. At Sukamo-Hatta Street in Palembang city there’s a street-lamp there is a street-lamp which still active and lit-well so it can investigated does the street-lamp has an impact for speed while driving in evenings time and do…

ANALISIS GAMBARAN PEMANFAATAN PELAYANAN JKN (JAMINAN KESEHATAN NASIONAL) DI W…

Putri Rizqi Amelia Analysis Of The Utilization Of JKN (National Health Insurance) Services in The Work Area Of North Indralaya District in 2023 xiv + 80 pages, 15 tables, 2 pictures, 5 attachments ABSTRACT Utilization of National Health Insurance Services is a participant of health insurance who exercises his right to obtain guarantees in the form of health protection to obtain maintenance bene…

KLIEN SAKIT TERMINAL : Seri Asuhan Keperawatan, Edisi 2

Edition

2

ISBN/ISSN

978-979-448-991-8

Collation

xxiv, 546 hlm.; 21 cm.

Series Title

-

Call Number

362.175 Kem k

Buku Saku untuk Dokter Praktik di Layanan Primer, Edisi 2

Edition

2

ISBN/ISSN

978-979-044-173-6

Collation

viii, 296hlm.; ilus.; 21cm

Series Title

-

Call Number

610.696 Esh b

Buku Ajar ETIKOLEGAL Dalam Praktik Kebidanan Untuk Mahasiswa Kebidanan

Edition

-

ISBN/ISSN

978-602-202-210-7

Collation

xii, 367hlm.; 21cm

Series Title

-

Call Number

610.73 Her b

BUKU AJAR PELAYANAN KB

Edition

1

ISBN/ISSN

978-602-229-575-4

Collation

xi, 472hlm.; 23cm

Series Title

-

Call Number

363.96 Mar b

PRAKTIK KLINIK KEBIDANAN I; Teori dan Implementasinya dalam Pelayanan Kebidanan

Edition

-

ISBN/ISSN

978-602-376-236-1

Collation

vi, 266hlm.; 23cm

Series Title

-

Call Number

618.2 Feb p

BUKU AJAR KOMUNIKASI PELAYANAN KESEHATAN

Edition

-

ISBN/ISSN

978-602-74281-1-9

Collation

xiv, 232 hlm.; illus.; 24 cm.

Series Title

-

Call Number

610.696 Mun k