Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik mengatur kewajiban negara dalam penyelenggaraan sejumlah pelayanan termasuk hak warga negara secara mendasar guna mencapai tujuan demokrasi dan keadilan pelayanan. Salah satunya pelayanan administratif di bidang administrasi kependudukan dalam jaringan (adminduk daring) yang diatur Permendagri tentang Pelayanan Adminduk Daring. Isu huku…
The background of this research is that the Population and Civil Registration Office of Ogan Ilir Regency presents public service innovations through Sanjo Barokah for vulnerable groups who experience limited accessibility, but in its implementation it still encounters obstacles and public ignorance of this innovation is quite high even though innovation offers ease of service. This study aims …
Penelitian ini bertujuan untuk mendeskripsikan kualitas pelayanan publik di Dinas Kependudukan dan Pencatatan Sipil Kota Baturaja Kabupaten OKU. Penelitian ini merupakan penelitian deskriptif dengan menggunakan pendekatan kualitatif. Narasumber dalam penelitian ini adalah Kepala Bidang PIAK, PLH Sub Koordinator Pengolahan dan penyajian data, Admistrator Databest Kependudukan, Kepala Desa, Ketua…
This research aims to find out how the principles of good governance are implemented in digital-based public services (M-Paspor) at the Class I Checkpoint Imiggration Office Palembang, Digital-based public services are a service transformation based on the development of information technology systems so that people can effectively and efficiently obtain public services. This research examines …
This study aims to determine and analyze the effect of the quality of non-licensing services in the field of transportation on the social capital of the community in DPMPTSP Jambi Province. The research method used is a quantitative method using IBM SPSS 27 Software with statistical tests such as validity, reliability, t test, determinant coefficient, correlation coefficient, and simple linear …
The management of public services stands as a crucial element in the delivery of effective public services. Services oriented toward the public necessitate optimal management to elevate the quality of offerings by public sector organizations. Proficient service management directly influences the services rendered and community satisfaction as recipients of these services. Information services a…
Penelitian ini berjudul “Penerapan Whole of Government Dalam Pelayanan Pemberian Izin Praktek Bidan di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Ogan Ilir.” Tujuan dari penelitian ini untuk mengetahui bagaimana penerapan Whole of Government (WoG) dalam pelayanan pemberian izin praktek bidan di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten …
Penelitian ini dilatar belakangai oleh kesadaran masyarakat akan jaminan kesehatan, ketidaksesuaian antara inovasi teknologi dengan tingkat literasi masyarakat, dan kendala dalam proses klaim akibat perilaku penggunaan kartu identitas yang tidak sesuai. Hal ini menjadi tantangan dalam peranan BPJS Kesehatan sebagai Lembaga yang mempunyai fungsi dalam Program Jaminan Kesehatan Nasional. Pemahama…
The aim of this research is to identify and analyze the factors that influence service quality and the effectiveness of PEKPPP implementation. The method employed is qualitative research with data collection techniques through interviews, observations, and documentation. The indicators of service quality used include Co- creation of Value, Value-in-use, Resource Integration, Service-Dominant Lo…
Tujuan penelitian adalah untuk mengetahui bagaimana penerepan digitalisasi pelayanan pembayaran pensiun melalui aplikasi taspen otentikasi di PT Taspen (Persero) Cabang Palembang berdasarkan teori indrajit yang mengungkapkan bahwa penerapan digitalisasi dapat diukur melalui Dukungan (Support), Kemampuan (Capacity), dan Manfaat (Value). Metode penelitian menggunakan pendekatan kualitatif untuk p…
This research is based on the problems experienced by the service staff of the Automated Dukcapil Machine in providing services to the people of Musi Banyuasin Regency who have difficulty in processing population documents such as Family Cards, KTP-el, Child Identity Cards, Birth Certificates, Death Certificates and others. So that the Musi Banyuasin Regency Population and Civil Registration Of…
This research is entitled "Strategy of the Ombudsman of the Republic of Indonesia Representative of South Sumatra in Improving Public Services During the Covid-19 Pandemic". This research was motivated by the COVID-19 pandemic event which caused a change in the number of reports submitted to the Ombudsman before and after the pandemic which made it a challenge for the Ombudsman to continue to c…
A street-lamp is a part of complement building that can be setting or placed in right or left of Street or in the middle of Street that can be used for lighted the Street. At Sukamo-Hatta Street in Palembang city there’s a street-lamp there is a street-lamp which still active and lit-well so it can investigated does the street-lamp has an impact for speed while driving in evenings time and do…
Putri Rizqi Amelia Analysis Of The Utilization Of JKN (National Health Insurance) Services in The Work Area Of North Indralaya District in 2023 xiv + 80 pages, 15 tables, 2 pictures, 5 attachments ABSTRACT Utilization of National Health Insurance Services is a participant of health insurance who exercises his right to obtain guarantees in the form of health protection to obtain maintenance bene…
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Di zaman ini, perkembangan pendidikan berjalan sangat pesat. Kota Palembang sebagai ibu kota provinsi merupakan pusat perkembangan pendidikan di Sumatera Perkembangan pendidikan mengakibatkan majunya teknologi, meningkatnya jumlah penduduk dan sarana transportasi yang dibutuhkan. Cara untuk mengatasi masalah transportasi adalah memperbaiki manajemen transportasi, sarana dan prasarana yaitu deng…
This research is entitled "Public Service Innovation in the Main Idea Management System Acceleration Application (Aksis Takepo) at the DPRD Secretariat of South Sumatra Province. The purpose of this research is to find out how to evaluate Public Service Innovation in the “Aksis Takepo” Application in the DPRD of South Sumatra Province and to find out the factors What Drives and Hinders Publ…