STRATEGI DALAM MENINGKATKAN LAYANAN PEMBAYARAN PAJAK KENDARAAN BERMOTOR TAHUN…

This study aims to analyze the strategy for improving the annual Motor Vehicle Tax (PKB) payment service at Samsat UPTB Palembang I. PKB is one of the largest regional tax revenues for South Sumatra Province, but the amount of PKB revenue still fluctuates every year, poor assessments of service conditions, and low public understanding indicate that the strategy being implemented is not optimal.…

IMPLEMENTASI INAPORTNET (INDONESIA PORT INTEGRATION SYSTEM) DALAM MENINGKATKA…

This study aims to analyze the implementation of Inaportnet in improving public services at Distrik Navigasi Tipe A Kelas I Palembang, particularly in the Vessel Traffic Service (VTS) installation. Inaportnet is a digital-based port service integration system developed by the Kementerian Perhubungan Republik Indonesia to create effective, transparent, and integrated services. This research appl…

REFORMASI PELAYANAN PUBLIK: Teori, Kebijakan, dan Implementasi

Edition

-

ISBN/ISSN

979-526-184-3

Collation

xxi, 169 hlm. : ilus. ; 23 cm

Series Title

-

Call Number

363.01 Ref f

INOVASI PELAYANAN PUBLIK MELALUI APLIKASI PLN MOBILE DI PT PLN (PERSERO) UNIT…

The development of digital-based public services has encouraged PT PLN (Persero) to present service innovations through the PLN Mobile application as a means of providing easier and more affordable electricity services for the public. This study aims to examine public service innovations through the PLN Mobile application at PT PLN (Persero) Palembang Customer Service Implementation Unit (UP3).…

EFEKTIVITAS ETOS KERJA PEMERINTAH DESA SUKARAMI KECAMATAN SEKAYU DALAM MENING…

This study aims to determine the effectiveness of the work ethic of the Sukarami Village Government Sekayu District in improving the quality of public services. The research employs a qualitative approach using a descriptive method. The sampling technique used was purposive sampling involving eight informants. Data collection techniques included interviews, observations, and documentation. Data…

INOVASI LAYANAN SIMBG PADA PROSES PERIZINAN BANGUNAN GEDUNG FUNGSI USAHA DI K…

The implementation of digitalization in public services has become an essential necessity to improve bureaucratic effectiveness and transparency, particularly in the building permit sector. This study aims to analyze service innovation in the Building Management Information System (SIMBG) within the process of licensing business-function buildings in Palembang City. SIMBG is a national system i…

UNDANG-UNDANG PELAYANAN PUBLIK (UU RI NO.25 Tahun 2009)

Edition

-

ISBN/ISSN

978-979-007-552-8

Collation

x, 292 hlm.; 24 cm.

Series Title

-

Call Number

320.6 Und u

EFEKTIVITAS PROGRAM INOVASI MARTABAK HAR DI DINAS KESEHATAN KOTA PALEMBANG

The Martabak Har Innovation Program is an initiative of the Palembang City Health Office aimed at improving pregnant women’s knowledge of Maternal and Child Health (MCH) as part of a strategy to prevent pregnancy-related risks and infant mortality. This study aims to analyze the effectiveness of the Martabak Har Innovation Program implemented by the Palembang City Health Office using a qualit…

INOVASI LAYANAN M-PASPOR DALAM PEMBUATAN PASPOR JEMAAH UMRAH MELALUI AGEN TRA…

Digital-based public service innovation is one of the government's strategies to improve the quality and effectiveness of public services. One form of this innovation is the implementation of the M-Passport application in passport making services. This study aims to analyze the success of the M-Passport service innovation in issuing Umrah pilgrim passports through travel agents at the Pangkalpi…

MOTIVASI GENERASI X DALAM MENGAKSES PELAYANAN PUBLIK MELALUI INOVASI PELAYANA…

Inovasi Pelayanan Keliling Pakam Nian yang dilaksanakan oleh Dinas Kependudukan dan Pencatatan Sipil Kabupaten Ogan Ilir bertujuan untuk mendekatkan pelayanan administrasi kependudukan dan meningkatkan akses pelayanan publik bagi masyarakat, khususnya Generasi X. Penelitian ini bertujuan menganalisis motivasi Generasi X dalam mengakses pelayanan publik melalui inovasi Pakam Nian serta faktor-fa…

PENGARUH KUALITAS INFORMASI DAN RESPONSIVITAS LAYANAN TERHADAP KEPUASAN PUBLI…

This study examines the effect of information quality and service responsiveness on public satisfaction in digital complaint channels at Bank Sumsel Babel from an e-government perspective. This research aims to analyze the partial and simultaneous effects of information quality and service responsiveness on public satisfaction. The study employed a quantitative approach using an explanatory sur…

MOTIVASI ORANG TUA GENERASI ALPHA DALAM MENGAKSES PELAYANAN PUBLIK MELALUI IN…

Penelitian ini bertujuan untuk menganalisis motivasi orang tua Generasi Alpha dalam mengakses pelayanan publik melalui inovasi Pelayanan Keliling Administrasi Kependudukan Pakam Nian di Kabupaten Ogan Ilir serta mengidentifikasi faktor-faktor pendukung dan penghambat yang memengaruhi motivasi tersebut. Penelitian ini menggunakan pendekatan kualitatif dengan metode deskriptif, dengan teknik peng…

PENGARUH KUALITAS PELAYANAN PERIZINAN BERUSAHA DALAM PENGGUNAAN APLIKASI ONLI…

This study aims to analyze the influence of Business Licensing Service Quality and the Use of the Online Single Submission Risk-Based Approach (OSS-RBA) Technology on Public Satisfaction at the Investment and One-Stop Integrated Service Office (DPMPTSP) of Palembang City. The theory of service quality refers to Parasuraman, the theory of application usage refers to Venkatesh, and the theory of …

EFEKTIVITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN MELALUI INOVASI LAYANAN DRIVE…

This study aims to determine the “Effectiveness of Population Administration Services Through the Drive-Thru Biduk Kajang Innovation at the Population and Civil Registration Office of Ogan Komering Ilir Regency.” The study uses a qualitative descriptive method with data collection techniques through observation, interviews, and documentation of informants from the Population and Civil Regis…

EFEKTIVITAS PERIZINAN ON THE SPOT (PROTES) DALAM PENINGKATAN AKSES LAYANAN PE…

Inovasi Perizinan On The Spot (PROTES) yang diinisiasi oleh Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTS) Kabupaten Ogan Ilir bertujuan mempermudah masyarakat, khususnya pelaku UMKM, dalam memperoleh izin usaha yang dapat diselesaikan langsung di lokasi (on the spot). Meskipun demikian, implementasinya masih menghadapi beberapa kendala. Penelitian ini menggunakan metode kualit…

IMPLEMENTASI KEBIJAKAN PELAYANAN PERIZINAN SURAT IZIN PRAKTIK BIDAN (SIPB) BE…

This study aims to determine the implementation of the electronic-based Midwife Practice License (SIPB) service policy through the Sicantik Cloud website at the Ogan Ilir Regency Department of Public Works and Public Housing (DPMPTSP) This study uses Merille S. Grindle's (1980) policy implementation theory. emphasizing three main variables: policy content, implementation context, and outcomes. …

PENGARUH PENGGUNAAN APLIKASI BRAVO, KOMPETENSI PEGAWAI, MOTIVASI PEGAWAI TERH…

Transformasi pelayanan publik berbasis digital menjadi kebutuhan penting untuk meningkatkan efektivitas, efisiensi, transparansi, dan partisipasi masyarakat. Direktorat Lalu Lintas Kepolisian Daerah Sumatera Selatan mengimplementasikan aplikasi BRAVO (BPKB Registration Vehicle Online) sebagai inovasi pelayanan digital dalam pengurusan Buku Pemilik Kendaraan Bermotor (BPKB). Namun, keberhasilan …

EFEKTIVITAS PELAYANAN PEMBUATAN IZIN OPERASIONAL SEKOLAH DI DINAS PENANAMAN M…

This study aims to analyze the effectiveness of school operational permit services at the Investment and Integrated Services Agency (DPMPTSP) of Ogan Ilir Regency in improving public services and community welfare. However, its implementation still faces several obstacles that need to be overcome. This study uses a qualitative method with data collection techniques through observation, intervie…

INOVASI PELAYANAN PUBLIK MELALUI WEBSITE dpmptsp.oganilirkab.go.id DI DINAS P…

Penelitian ini bertujuan untuk mengetahui penerapan inovasi pelayanan publik melalui website dpmptsp.oganilirkab.go.id di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Ogan Ilir dalam penyediaan informasi pelayanan kepada masyarakat. Penelitian ini menggunakan metode kualitatif dengan teknik pengumpulan data berupa observasi, wawancara, dan dokumentasi. Hasil peneli…

INOVASI PELAYANAN PUBLIK BERBASIS APLIKASI HAJI PINTAR DI KEMENTERIAN AGAMA K…

This research is entitled "Innovation of Public Service Based on Application (Haji Pintar) in the Ministry of Religion of Palembang City." Haji Pintar, as an innovation supported by information technolog.. However, in its implementation there are still many people who do not know about Haji Pintar application, so the percentage of online Hajj registrants is still small compared to manual regist…

ANALISIS KINERJA PEGAWAI SUB BAGIAN HUMAS DI SEKRETARIAT DEWAN PERWAKILAN RAK…

Penelitian ini bertujuan untuk menganalisis kinerja pegawai Sub Bagian Humas di Sekretariat Dewan Perwakilan Rakyat Daerah (DPRD) Provinsi Sumatera Selatan berdasarkan indikator kinerja pegawai menurut Mangkunegara (2017), yang meliputi kualitas pekerjaan, kuantitas kerja, pelaksanaan tugas, dan tanggung jawab. Penelitian ini menggunakan metode kualitatif dengan teknik pengumpulan data melalui …

DAMPAK INOVASI PELAYANAN DIGITAL DALAM RANGKA MENINGKATKAN KUALITAS PELAYANAN…

Digital service innovation is the application of digital technology in public service processes to improve efficiency, accessibility, and user satisfaction. Innovations in digital services, such as the integration of the Laksan platform into Sponsor and the development of Ragit Dobel 3.0, have had a significant impact on service efficiency and effectiveness. Data from the user satisfaction surv…

PERAN OPEC DALAM MENGATASI MASALAH MINYAK DI NIGERIA SELAMA MASA PANDEMI COVI…

This study aims to explain the role of the Organization of Petroleum Exporting Countries (OPEC) in addressing the oil issues in Nigeria from 2019 to 2022. The oil problems in Nigeria during the COVID-19 pandemic, which began in early 2020, necessitated OPEC's intervention as an organization responsible for tackling oil-related issues, particularly in its member countries. This research uses the…

Public Relations : Profesi dan Praktik, Edisi 3

Edition

-

ISBN/ISSN

978-979-17492-9-9

Collation

524 hlm.; 26 cm

Series Title

-

Call Number

659.2 Lat p

ANALISIS KINERJA PELAYANAN PETUGAS LOKET PEMBAYARAN PAJAK TAHUNAN DI KANTOR S…

Performance is the result of work achieved by a person based on job requirements. Employee performance can be measured from performance indicators which are benchmarks for a person's work achievement. By measuring employee performance, organizations can find out the extent of employee performance so that the organization can provide feedback on the results of performance measurements, encourage…

INNOVATIVE GOVERNANCE SEBAGAI STRATEGI INOVASI PELAYANAN PUBLIK DI BADAN PERE…

This research seeks to examine the execution and limitations of innovative governance as a strategy for enhancing public service innovation, led by the Regional Development Planning and Development Agency serving as an innovation facilitator in Palembang City. Utilizing benchmarking concepts derived from the Global Innovation Index and the Government Innovation Index of South Korea, the study e…

STRATEGI KOMUNIKASI DALAM PELAYANAN PAJAK REKLAME PADA BADAN PENDAPATAN DAERA…

Penelitian ini bertujuan untuk menganalisis strategi komunikasi yang diterapkan dalam pelayanan pajak reklame pada Badan Pendapatan Daerah Kota Palembang. Metode yang digunakan adalah deskriptif kualitatif, dengan pengumpulan data dilakukan melalui wawancara dengan petugas pelayanan pajak reklame dan wajib pajak. Temuan pada penelitian ini menunjukkan bahwa komunikasi langsung antara petugas da…

PERENCANAAN DAN PERANCANGAN MAL PELAYANAN PUBLIK KOTA TANGERANG

Public Servises Mali is a place that accommodates all kind of activities related to public Services. Public Services that were meant are Service of goods, Services and administrations which is a functional expansion of integrated Service. Those public Service providers are Central and regional government and also state-owned enterprise or regionally-owned enterprise or private-owned enterprise.…

PENERAPAN PELAYANAN PUBLIK ADMINISTRASI KEPENDUDUKAN SECARA DALAM JARINGAN (D…

Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik mengatur kewajiban negara dalam penyelenggaraan sejumlah pelayanan termasuk hak warga negara secara mendasar guna mencapai tujuan demokrasi dan keadilan pelayanan. Salah satunya pelayanan administratif di bidang administrasi kependudukan dalam jaringan (adminduk daring) yang diatur Permendagri tentang Pelayanan Adminduk Daring. Isu huku…

INOVASI PELAYANAN PUBLIK MELALUI SANJO BAROKAH DI DINAS KEPENDUDUKAN DAN PENC…

The background of this research is that the Population and Civil Registration Office of Ogan Ilir Regency presents public service innovations through Sanjo Barokah for vulnerable groups who experience limited accessibility, but in its implementation it still encounters obstacles and public ignorance of this innovation is quite high even though innovation offers ease of service. This study aims …