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PENGALAMAN DAN PERSEPSI PASIEN JAMINAN KESEHATAN NASIONAL (JKN) TERHADAP WAKT…
Long waiting times not only affect patient satisfaction but also shape patients’ experiences and perceptions of hospital service quality. Objective. This study aims to analyze the perceptions and experiences of JKN patients regarding waiting times for outpatient clinic services at Sriwijaya General Hospital, Palembang City, and to identify the psychological factors influencing these perceptio…
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- xxii, 299 hlm.; ilus.; tab.; 29 cm.
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- T1938732026
ANALISIS HUBUNGAN KUALITAS PELAYANAN FARMASI RAWAT JALAN DENGAN KEPUASAN PASI…
Pharmaceutical management plays an important role in maintaining service quality, which has a direct impact on patient satisfaction, particularly among BPJS participants who routinely utilize hospital services. Based on pharmaceutical management principles that emphasize the effectiveness of medication provision and service delivery, this study aims to examine how the quality of outpatient phar…
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- xix, 85 hlm.; ilus.; tab.; 29 cm.
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- T1929922026
FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PELAYANAN KESEHATAN PASIEN RAWAT INA…
Health is a basic need that supports people’s daily activities and productivity. Hospitals, as referral health care facilities, are required to provide high-quality services in line with the implementation of the National Health Insurance (JKN) program through BPJS Kesehatan. Various problems such as limited health personnel, service time, attitudes of medical staff, and the quality of facili…
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- xix, 118 hlm.; ilus.; tab.; 29 cm.
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- T1926772026
EFEKTIVITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN MELALUI INOVASI LAYANAN DRIVE…
This study aims to determine the “Effectiveness of Population Administration Services Through the Drive-Thru Biduk Kajang Innovation at the Population and Civil Registration Office of Ogan Komering Ilir Regency.” The study uses a qualitative descriptive method with data collection techniques through observation, interviews, and documentation of informants from the Population and Civil Regis…
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- xv, 48 hlm.; ilus.; 29 cm
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- T1921702026
ANALISIS SISTEM PELAYANAN KESEHATAN MENTAL DI KLINIK UNIVERSITAS SRIWIJAYA
Mental health is an essential part of student well-being, yet mental health services in higher education still face various limitations. This study aimed to analyze the mental health service system at the Sriwijaya University Clinic using the Input–Process–Output (IPO) approach. This research employed a qualitative case study design. Data were collected through observation, document review,…
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- xii, 245 hlm.; ilus.; tab.; 29 cm.
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- T1859542025
STRATEGI KOMUNIKASI PELAYANAN PELANGGAN DALAM MENANGANI KELUHAN TERKAIT PEMAD…
This study is entitled "Customer Service Communication Strategy in Handling Complaints Related to Power Outages at PT PLN UID S2JB Palembang". The purpose of this study is to examine how the South Sumatra, Jambi, and Bengkulu Distribution Unit (UID S2JB) of PT PLN (Persero) in Palembang handles public complaints related to power outages. The increasing number of customer complaints, especially …
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- xiii, 105 hlm.; ilus.; 29 cm
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- T1922042025
ANALISIS KEBUTUHAN TENAGA REKAM MEDIS MENGGUNAKAN METODE ANALISIS BEBAN KERJA…
Berdasarkan standar Permenpan No.30 Tahun 2013, tenaga rekam medis di RSUD Siti Fatimah Provinsi Sumatera Selatan pada tahun 2025 masih mengalami kekurangan sekitar 23% dari standar, yang menunjukkan bahwa jumlah dan distribusi tenaga rekam medis belum optimal sehingga berpotensi meningkatkan beban kerja dan menurunkan efektifitas pelayanan. Penelitian ini bertujuan untuk menganalisis kebutuhan…
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- xii, 66 hlm.; ilus.; tab.; 29 cm.
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- T1907272025
EFEKTIVITAS PERIZINAN ON THE SPOT (PROTES) DALAM PENINGKATAN AKSES LAYANAN PE…
Inovasi Perizinan On The Spot (PROTES) yang diinisiasi oleh Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTS) Kabupaten Ogan Ilir bertujuan mempermudah masyarakat, khususnya pelaku UMKM, dalam memperoleh izin usaha yang dapat diselesaikan langsung di lokasi (on the spot). Meskipun demikian, implementasinya masih menghadapi beberapa kendala. Penelitian ini menggunakan metode kualit…
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- xiii, 60 hlm.; ilus.; tab.; 29 cm.
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- T1909192025
IMPLEMENTASI KEBIJAKAN PELAYANAN PERIZINAN SURAT IZIN PRAKTIK BIDAN (SIPB) BE…
This study aims to determine the implementation of the electronic-based Midwife Practice License (SIPB) service policy through the Sicantik Cloud website at the Ogan Ilir Regency Department of Public Works and Public Housing (DPMPTSP) This study uses Merille S. Grindle's (1980) policy implementation theory. emphasizing three main variables: policy content, implementation context, and outcomes. …
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- xviii, 151 hlm.; ilus.; 29 cm
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- T1911122025
PENGARUH PENGGUNAAN APLIKASI BRAVO, KOMPETENSI PEGAWAI, MOTIVASI PEGAWAI TERH…
Transformasi pelayanan publik berbasis digital menjadi kebutuhan penting untuk meningkatkan efektivitas, efisiensi, transparansi, dan partisipasi masyarakat. Direktorat Lalu Lintas Kepolisian Daerah Sumatera Selatan mengimplementasikan aplikasi BRAVO (BPKB Registration Vehicle Online) sebagai inovasi pelayanan digital dalam pengurusan Buku Pemilik Kendaraan Bermotor (BPKB). Namun, keberhasilan …
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- xxiii, 200 hlm.; ilus.; 29 cm
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- T1909572025
ANALISIS KEPUASAN PESERTA JAMINAN KESEHATAN NASIONAL (JKN) RAWAT JALAN TERHAD…
The quality of hospital services is an essential factor in determining patient satisfaction, particularly among participants of the National Health Insurance (JKN), who represent the largest group of outpatient service users. Preliminary observations indicate that several service dimensions at Ernaldi Bahar Hospital in Palembang are not yet optimal, potentially affecting patient satisfaction. T…
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- xii, 133 hlm.; ilus.; 29 cm
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- T1905762025
ANALISIS IMPLEMENTASI PROGRAM INOVASI BANG SERA (BANGSAL NUTRISI SEHAT RABAIN…
Stunting remains a priority health issue in Indonesia, including in Muara Enim Regency. Dr. H.M. Rabain Regional General Hospital established the BANG SERA Program as an effort to accelerate stunting management through an integrated, cross-professional and cross-sectoral care approach. This study aims to explore innovations related to the implementation of the BANG SERA (Rabain Healthy Nutritio…
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- xvii, 103 hlm.; ilus.; 29 cm
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- T1905392025
EFEKTIVITAS PELAYANAN PEMBUATAN IZIN OPERASIONAL SEKOLAH DI DINAS PENANAMAN M…
This study aims to analyze the effectiveness of school operational permit services at the Investment and Integrated Services Agency (DPMPTSP) of Ogan Ilir Regency in improving public services and community welfare. However, its implementation still faces several obstacles that need to be overcome. This study uses a qualitative method with data collection techniques through observation, intervie…
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- xv, 75 hlm.; ilus.; 29 cm
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- T1912302025
INOVASI PELAYANAN PUBLIK MELALUI WEBSITE dpmptsp.oganilirkab.go.id DI DINAS P…
Penelitian ini bertujuan untuk mengetahui penerapan inovasi pelayanan publik melalui website dpmptsp.oganilirkab.go.id di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Ogan Ilir dalam penyediaan informasi pelayanan kepada masyarakat. Penelitian ini menggunakan metode kualitatif dengan teknik pengumpulan data berupa observasi, wawancara, dan dokumentasi. Hasil peneli…
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- xiii, 172 hlm.; 29 cm.
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- T1911862025
ANALISIS PERSEPSI TENTANG KUALITAS PELAYANAN KESEHATAN PADA POLI UMUM DI PUSK…
Quality healthcare services have become a necessity for every individual. Every complaint that arises must be immediately followed up with evaluation and continuous improvement. A recapitulation of Google Maps data from 2022 to 2024, as well as a complaint survey, shows that general polyclinics are the polyclinic with the most complaints. This study analyzes perceptions of the quality of health…
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- xvii, 207 hlm.; ilus.; tab.; 29 cm.
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- T1866452025
INOVASI PELAYANAN PUBLIK BERBASIS APLIKASI HAJI PINTAR DI KEMENTERIAN AGAMA K…
This research is entitled "Innovation of Public Service Based on Application (Haji Pintar) in the Ministry of Religion of Palembang City." Haji Pintar, as an innovation supported by information technolog.. However, in its implementation there are still many people who do not know about Haji Pintar application, so the percentage of online Hajj registrants is still small compared to manual regist…
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- xix, 81 hlm.; ilus.; 29 cm.
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- T1420322024
PENGARUH BUDAYA ORGANISASI TERHADAP KUALITAS PELAYANAN PUBLIK DI DINAS KEPEND…
This research aims to determine the influence of organizational culture on the quality of public services at the Palembang City Population and Civil Registration Service. The organizational culture theory used is Denison's theory, namely involvement, consistency, adaptation, mission, while for service quality, Parasuraman, Zeithaml and Berry's theory is used, namely direct evidence, reliability…
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- xix, 66 hlm.; ilus.; tab.; 29 cm.
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- T1416822024
ANALISIS KINERJA PEGAWAI SUB BAGIAN HUMAS DI SEKRETARIAT DEWAN PERWAKILAN RAK…
Penelitian ini bertujuan untuk menganalisis kinerja pegawai Sub Bagian Humas di Sekretariat Dewan Perwakilan Rakyat Daerah (DPRD) Provinsi Sumatera Selatan berdasarkan indikator kinerja pegawai menurut Mangkunegara (2017), yang meliputi kualitas pekerjaan, kuantitas kerja, pelaksanaan tugas, dan tanggung jawab. Penelitian ini menggunakan metode kualitatif dengan teknik pengumpulan data melalui …
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- xvi, 122 hlm.; ilus.; 29 cm
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- T1909332026
PENGARUH KINERJA PEGAWAI DAN MOTIVASI KERJA TERHADAP PELAYANAN NASABAH DI BAN…
Penelitian ini dilatarbelakangi oleh adanya keluhan nasabah di Bank BRI Unit Lingkaran Palembang terkait aspek customer service, seperti antrean yang panjang, lambatnya waktu pemrosesan transaksi, kurangnya kecepatan penanganan keluhan, serta variasi kualitas layanan antar pegawai. Fenomena tersebut mengindikasikan adanya ketidaksesuaian antara standar pelayanan yang diharapkan dengan kinerja a…
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- vi, 79 hlm.; ilus.; 29 cm
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- T1907542025
IMPLEMENTASI KEBIJAKAN SISTEM ONLINE SINGLE SUBMISSION DI DINAS PENANAMAN MOD…
The aim of this thesis is to determine the implementation of the online single submission system policy at the Ogan Ilir Regency Investment and One-Stop Integrated Services Service (DPMPTSP).The method used in this thesis is qualitative with descriptive analysis. The data obtained was analyzed by reducing the data, presenting the data, condensing the data, and drawing conclusions. The research …
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- x, 52 hlm.; ilus.; 29 cm
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- T1517402024
IMPLEMENTASI KEBIJAKAN PROGRAM KELUARGA HARAPAN (PKH) DI KELURAHAN PASAR KEPA…
This research aims to find out how the Family Hope Program policy is implemented in Kepahiang District, Kepahiang District, Pasar Kepahiang Village. The type of research method used in this research is qualitative research, using the theory of George Edward lI (1980) throngh several faciors that infuence success and failure in implementation. policies, namely () communication, (2) resources, (3…
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- xiv, 102 hlm.; ilus.; 29 cm
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- T1569222024
ANALISIS IMPLEMENTASI KEBIJAKAN KERJASAMA DALAM BIDANG PELAYANAN KESEHATAN BA…
Indoncsia is the country that sends the most migrants to Arabia, mainly for Hajj, umrah, and pilgrimage to Mecca. Indonesia sends between 168,000 and 220,000 Hajj congregations every year. The number of Hajj jamaahs continues to rise as Indonesia's economy grows and progresses, and recently the number of registrants has exceeded quota. Various issues have arisen, such the difficulty of providin…
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- xiv, 58 hlm.; ilus.; 29 cm
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- T1530312024
EFEKTIVITAS PROSES PELAYANAN MUTASI KENDARAAN DI SISTEM ADMINISTRASI MANUNGGA…
This study aims to assess the effectiveness of the vehicle transfer service process in the One-Stop Integrated Administration System (SAMSAT) of Ogan Ilir Regency, South Sumatra Province. The method used is qualitative descriptive with four indicators of effectiveness according to (Steers, 1980), namely goal attainment, integration, adaptation, and satisfaction of the parties receiving the serv…
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- xvi, 113 hlm.; ilus.; tab.; 29 cm
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- T1898802025
DAMPAK INOVASI PELAYANAN DIGITAL DALAM RANGKA MENINGKATKAN KUALITAS PELAYANAN…
Digital service innovation is the application of digital technology in public service processes to improve efficiency, accessibility, and user satisfaction. Innovations in digital services, such as the integration of the Laksan platform into Sponsor and the development of Ragit Dobel 3.0, have had a significant impact on service efficiency and effectiveness. Data from the user satisfaction surv…
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- xiv, 58 hlm.; ilus.; 29 cm
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- T1530222024
PERAN OPEC DALAM MENGATASI MASALAH MINYAK DI NIGERIA SELAMA MASA PANDEMI COVI…
This study aims to explain the role of the Organization of Petroleum Exporting Countries (OPEC) in addressing the oil issues in Nigeria from 2019 to 2022. The oil problems in Nigeria during the COVID-19 pandemic, which began in early 2020, necessitated OPEC's intervention as an organization responsible for tackling oil-related issues, particularly in its member countries. This research uses the…
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- xviii, 151 hlm.; ilus.; 29 cm
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- T1531792024
IMPLEMENTASI STRATEGI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU …
The aim of this thesis is to determine the implementation of the strategy of the Department of Investment and One Stop Integrated Services (DPMPTSP) in order to increase investment realization in Ogan Ilir Regency and explain what actors are obstacles in increasing investment realization in Ogan Ilir Regency. The method used in this research is qualitative with descriptive analysis. The data ob…
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- ix, 86 hlm.; ilus.; 29 cm
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- T1533292024
ANALISIS TINGKAT KEPUASAN MASYARAKAT TERHADAP PELAYANAN KESEHATAN DI PUSKESMA…
Community satisfaction is an assessment of service performance by the community to public service officials. The more satisfied the community is, the better the resulting performance, in other words, the quality of the services provided. This study aims to determine the level of community satisfaction with health services organized by the Sei Selincah Health Center, Palembang City. The method u…
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- xviii, 151 hlm.; ilus.; 29 cm
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- T1590612024
HUBUNGAN KUALITAS PELAYANAN GIZI DENGAN TINGKAT KEPUASAN PASIEN RAWAT INAP KE…
Home a hospital is a healthcare facility that offers comprehensive medical services services, such as inpatient care, outpatient care, and emergency care. Hospitals public hospitals provide treatment for different types of illnesses, and these facilities are tasked with meeting the needs of patients and helping them overcome their problems. Are tasked with meeting the needs of patients and help…
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- ix, 86 hlm.; ilus.; 29 cm
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- T1588172024
DETERMINAN PEMANFAATAN PELAYANAN ANTENATAL CARE DI INDONESIA (ANALISIS DATA R…
Antenatal care is a globally recommended strategy by the World Health Organisation (WHO) to reduce maternal mortality. The purpose of this study was to analyse the factors that influence the utilisation of antenatal care services in Indonesia. This study is a quantitative study with a cross sectional design using Riskesdas data in 2018. The study sample totalled 80,648 women who were selected b…
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- xiv, 58 hlm.; ilus.; 29 cm
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- T1587642024
PERAN PETUGAS UPTD DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL ZONA IX KECAMATAN …
The UPTD (Technical Implementing Service Unit) of Population and Civil Registration Services (Disdukcapil) is an administrative service unit at the district level under the Department of Population and Civil Registration. This study aims to determine the role of officers at the UPTD of Population and Civil Registration Services in Zona IX, Sukarami District, Palembang City, in issuing E-KTPs (E…
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- xv, 42 hlm.; ilus.; 29 cm
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- T1580402024
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