ANALISIS PERSEPSI TENTANG KUALITAS PELAYANAN KESEHATAN PADA POLI UMUM DI PUSK…

Quality healthcare services have become a necessity for every individual. Every complaint that arises must be immediately followed up with evaluation and continuous improvement. A recapitulation of Google Maps data from 2022 to 2024, as well as a complaint survey, shows that general polyclinics are the polyclinic with the most complaints. This study analyzes perceptions of the quality of health…

At A Gance : Keselamatan Pasien dan Peningkatan Mutu Pelayanan Kesehatan

Edition

-

ISBN/ISSN

978-602-434-303-3

Collation

xiv, 122 hlm.; ilus.; tab.; 28 cm

Series Title

-

Call Number

362.106 8 Pan A

STRATEGI POTENSI IMPLEMENTASI ALUR KLAIM JAMSOSTEK UNTUK MENINGKATKAN EFISIEN…

Procedural barriers in the BPJS Kesehatan claim process such as document verification complexity, lack of integration in information systems, high rates of pending claims, and delayed payments, remain critical issues that affect the performance of healthcare facilities. This study aims to formulate an implementation strategy for adapting the Jamsostek claim workflow into the BPJS Kesehatan clai…

INOVASI PELAYANAN PUBLIK BERBASIS APLIKASI HAJI PINTAR DI KEMENTERIAN AGAMA K…

This research is entitled "Innovation of Public Service Based on Application (Haji Pintar) in the Ministry of Religion of Palembang City." Haji Pintar, as an innovation supported by information technolog.. However, in its implementation there are still many people who do not know about Haji Pintar application, so the percentage of online Hajj registrants is still small compared to manual regist…

PENGARUH BUDAYA ORGANISASI TERHADAP KUALITAS PELAYANAN PUBLIK DI DINAS KEPEND…

This research aims to determine the influence of organizational culture on the quality of public services at the Palembang City Population and Civil Registration Service. The organizational culture theory used is Denison's theory, namely involvement, consistency, adaptation, mission, while for service quality, Parasuraman, Zeithaml and Berry's theory is used, namely direct evidence, reliability…

ANALISIS KINERJA PEGAWAI SUB BAGIAN HUMAS DI SEKRETARIAT DEWAN PERWAKILAN RAK…

Penelitian ini bertujuan untuk menganalisis kinerja pegawai Sub Bagian Humas di Sekretariat Dewan Perwakilan Rakyat Daerah (DPRD) Provinsi Sumatera Selatan berdasarkan indikator kinerja pegawai menurut Mangkunegara (2017), yang meliputi kualitas pekerjaan, kuantitas kerja, pelaksanaan tugas, dan tanggung jawab. Penelitian ini menggunakan metode kualitatif dengan teknik pengumpulan data melalui …

DIFUSI INOVASI APLIKASI ONLINE SINGLE SUBMISSION (OSS) SEBAGAI MEDIA LAYANAN …

Online Single submission (OSS) is an application used for all registration process and beatness Heenee applications. This OSS application Innovation la designed directly by the Ministry of central institutions and then disseminated to all offices of the One-Stop Investment and Integrated Services (DPMPTSP) in Indonesia, one of which is implemented by the Lubuklinggau City Investment and One-Sto…

PENGARUH KINERJA PEGAWAI DAN MOTIVASI KERJA TERHADAP PELAYANAN NASABAH DI BAN…

Penelitian ini dilatarbelakangi oleh adanya keluhan nasabah di Bank BRI Unit Lingkaran Palembang terkait aspek customer service, seperti antrean yang panjang, lambatnya waktu pemrosesan transaksi, kurangnya kecepatan penanganan keluhan, serta variasi kualitas layanan antar pegawai. Fenomena tersebut mengindikasikan adanya ketidaksesuaian antara standar pelayanan yang diharapkan dengan kinerja a…

IMPLEMENTASI KEBIJAKAN SISTEM ONLINE SINGLE SUBMISSION DI DINAS PENANAMAN MOD…

The aim of this thesis is to determine the implementation of the online single submission system policy at the Ogan Ilir Regency Investment and One-Stop Integrated Services Service (DPMPTSP).The method used in this thesis is qualitative with descriptive analysis. The data obtained was analyzed by reducing the data, presenting the data, condensing the data, and drawing conclusions. The research …

IMPLEMENTASI KEBIJAKAN PROGRAM KELUARGA HARAPAN (PKH) DI KELURAHAN PASAR KEPA…

This research aims to find out how the Family Hope Program policy is implemented in Kepahiang District, Kepahiang District, Pasar Kepahiang Village. The type of research method used in this research is qualitative research, using the theory of George Edward lI (1980) throngh several faciors that infuence success and failure in implementation. policies, namely () communication, (2) resources, (3…

ANALISIS IMPLEMENTASI KEBIJAKAN KERJASAMA DALAM BIDANG PELAYANAN KESEHATAN BA…

Indoncsia is the country that sends the most migrants to Arabia, mainly for Hajj, umrah, and pilgrimage to Mecca. Indonesia sends between 168,000 and 220,000 Hajj congregations every year. The number of Hajj jamaahs continues to rise as Indonesia's economy grows and progresses, and recently the number of registrants has exceeded quota. Various issues have arisen, such the difficulty of providin…

EFEKTIVITAS PROSES PELAYANAN MUTASI KENDARAAN DI SISTEM ADMINISTRASI MANUNGGA…

This study aims to assess the effectiveness of the vehicle transfer service process in the One-Stop Integrated Administration System (SAMSAT) of Ogan Ilir Regency, South Sumatra Province. The method used is qualitative descriptive with four indicators of effectiveness according to (Steers, 1980), namely goal attainment, integration, adaptation, and satisfaction of the parties receiving the serv…

Kemas ulang informasi:konsep dan praktiknya di bidang kepustakawanan

Edition

-

ISBN/ISSN

978-623-93178-3-6

Collation

xx, 102 hlm.; 23 cm

Series Title

-

Call Number

025.5 Tup k

ANALISIS SENTIMEN LAYANAN KESEHATAN KLINIK YAMET KOMENTAR INSTAGRAM DENGAN NA…

Kemajuan teknologi informasi yang pesat mendorong sektor kesehatan untuk bertransformasi menuju pemanfaatan platform digital demi meningkatkan efisiensi dan kemudahan akses layanan. Klinik Yamet Palembang, sebagai pusat terapi bagi anak berkebutuhan khusus, telah menggunakan media sosial sebagai kanal komunikasi utama, meskipun situs web resminya masih belum dioptimalkan secara maksimal. Permas…

DAMPAK INOVASI PELAYANAN DIGITAL DALAM RANGKA MENINGKATKAN KUALITAS PELAYANAN…

Digital service innovation is the application of digital technology in public service processes to improve efficiency, accessibility, and user satisfaction. Innovations in digital services, such as the integration of the Laksan platform into Sponsor and the development of Ragit Dobel 3.0, have had a significant impact on service efficiency and effectiveness. Data from the user satisfaction surv…

PERAN OPEC DALAM MENGATASI MASALAH MINYAK DI NIGERIA SELAMA MASA PANDEMI COVI…

This study aims to explain the role of the Organization of Petroleum Exporting Countries (OPEC) in addressing the oil issues in Nigeria from 2019 to 2022. The oil problems in Nigeria during the COVID-19 pandemic, which began in early 2020, necessitated OPEC's intervention as an organization responsible for tackling oil-related issues, particularly in its member countries. This research uses the…

STUDI KUALITATIF MENGENAI PERSEPSI PASIEN PENGGUNA LAYANAN RAWAT INAP TERKAIT…

The Standard Inpatient Class (KRIS) Policy aims to ensure equality in facilities for inpatient services. Thus far, there has been no research examining the perceptions of inpatients at RSUP Dr. Rivai Abdullah following the implementation of the KRIS policy. This study employed a qualitative methodology with a case study approach, collecting data through in-depth interviews, observations, and do…

PERSEPSI PENANGGUNGJAWAB MUTU TENTANG STANDAR AKREDITASI SASARAN KESELAMATAN …

The Patient Safety Goals (PSG) accreditation standard is a mandatory requirement that Blood Transfusion Units (BTUs) must meet to achieve accreditation and prevent risks that could harm patients. The Ministry of Health aims for 100% of BUs to be accredited by 2024, but the Indonesian Red Cross (PMI) BTU in Palembang, which plays a strategic role in South Sumatra Province, has not yet been accre…

ANALISIS DATA SEKUNDER : PELAPORAN INDIKATOR NASIONAL MUTU (INM) PADA PUSKESM…

National Quality Indicator (INM) reporting and accreditation are forms of quality improvement for community health centers (Puskesmas). In practice, there are several challenges encountered by Puskesmas in implementing INM reporting, which are feared to affect the quality of Puskesmas services. The purpose of this study is to analyze the differences in INM reporting by Puskesmas before and afte…

IMPLEMENTASI STRATEGI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU …

The aim of this thesis is to determine the implementation of the strategy of the Department of Investment and One Stop Integrated Services (DPMPTSP) in order to increase investment realization in Ogan Ilir Regency and explain what actors are obstacles in increasing investment realization in Ogan Ilir Regency. The method used in this research is qualitative with descriptive analysis. The data ob…

ANALISIS TINGKAT KEPUASAN MASYARAKAT TERHADAP PELAYANAN KESEHATAN DI PUSKESMA…

Community satisfaction is an assessment of service performance by the community to public service officials. The more satisfied the community is, the better the resulting performance, in other words, the quality of the services provided. This study aims to determine the level of community satisfaction with health services organized by the Sei Selincah Health Center, Palembang City. The method u…

HUBUNGAN KUALITAS PELAYANAN GIZI DENGAN TINGKAT KEPUASAN PASIEN RAWAT INAP KE…

Home a hospital is a healthcare facility that offers comprehensive medical services services, such as inpatient care, outpatient care, and emergency care. Hospitals public hospitals provide treatment for different types of illnesses, and these facilities are tasked with meeting the needs of patients and helping them overcome their problems. Are tasked with meeting the needs of patients and help…

SINERGITAS DALAM PERCEPATAN PENURUNAN STUNTING DI KABUPATEN SERAM BAGIAN TIMU…

This study aims to analyse synergy in accelerating the reduction of stunting in Seram Bagian Timur Regency, as well as to identify supporting and hindering factors. Using a qualitative approach, data were collected through interviews, observations, and document studies. The concept of synergy refers to Najiyati (2011), which includes dimensions of communication and coordination. The results ind…

DETERMINAN PEMANFAATAN PELAYANAN ANTENATAL CARE DI INDONESIA (ANALISIS DATA R…

Antenatal care is a globally recommended strategy by the World Health Organisation (WHO) to reduce maternal mortality. The purpose of this study was to analyse the factors that influence the utilisation of antenatal care services in Indonesia. This study is a quantitative study with a cross sectional design using Riskesdas data in 2018. The study sample totalled 80,648 women who were selected b…

THE OFFICIAL MIM ACADEMY COURSEBOOK: Service Operation

Edition

-

ISBN/ISSN

-

Collation

138 hlm. 21 cm

Series Title

-

Call Number

658 Off o

PERAN PETUGAS UPTD DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL ZONA IX KECAMATAN …

The UPTD (Technical Implementing Service Unit) of Population and Civil Registration Services (Disdukcapil) is an administrative service unit at the district level under the Department of Population and Civil Registration. This study aims to determine the role of officers at the UPTD of Population and Civil Registration Services in Zona IX, Sukarami District, Palembang City, in issuing E-KTPs (E…

FAKTOR-FAKTOR YANG MEMENGARUHI PEMANFAATAN CEK KESEHATAN GRATIS DI PUSKESMAS …

Edition

-

ISBN/ISSN

-

Collation

xiv, 93 hlm.; ilus.; tab, 29 cm

Series Title

-

Call Number

T1875932025

CUSTOMER LOYALTY : MENUMBUHKAN DAN MEMPERTAHANKAN KESETIAAN PELANGGAN, Edisi …

Edition

-

ISBN/ISSN

979-741-762-x

Collation

xv, 256 hlm. ; 23 cm.

Series Title

-

Call Number

658.812 Gri c

Customer Satisfaction : Cara Praktis Membangun Hubungan yang Menguntungkan de…

Edition

-

ISBN/ISSN

979-442-148-0

Collation

x, 132 hlm. : ilus. ; 21 cm.

Series Title

Seri Panduan Praktis No.34

Call Number

658.812 Sco c

SECRETS OF CUSTOMER RELATIONSHIP MANAGEMENT : Rahasia Manajemen Hubungan Pela…

Edition

11

ISBN/ISSN

979-533-921-4

Collation

xviii, 370 hlm. : ilus. ; 23 cm

Series Title

-

Call Number

658.81 Bar s