In this modern era, the use of technology in various fields of life is growing, especially in the financial sector such as digital payments. Digital payments are transactions made via the internet with various forms or electronic payment applications. This research utilizes one of the e-wallet applications, namely the DANA Application. As one of the digital payment applications, DANA's service …
The rapid advancement of information technology has led to an increase in the use of digital communication apps, including Line. However, these applications face various complaints from users, such as inconsistent notifications, confusing interface, and sometimes unstable call quality in addition to high data consumption and frequent advertisements that can distract attention. This study aims t…
YouTube merupakan salah satu media sosial populer di Indonesia, dengan salah satu fiturnya adalah Fitur Klip, yang memungkinkan pengguna menyoroti dan membagikan momen menarik dalam video dan dapat meningkatkan engagement. Namun, banyak pengguna yang kesulitan dalam mengakses fitur tersebut, se-hingga dapat mengurangi efektivitas penggunaan dan pengalaman pengguna. Penelitian ini bertujuan untu…
Perumda Tirta Musi Palembang merupakan penyedia layanan air bersih yang telah mengadopsi transformasi digital melalui website resmi untuk menyampaikan informasi layanan, tarif, pengaduan, dan pembayaran. Penelitian ini bertujuan untuk mengevaluasi kualitas website Perumda Tirta Musi menggunakan metode WebQual 4.0, yang meliputi tiga dimensi: kualitas kegunaan (usability quality), kualitas infor…
Perkembangan teknologi yang pesat dalam beberapa dekade terakhir telah men-gubah cara kita berinteraksi dengan perangkat digital, termasuk dalam perancangan antarmuka pengguna (User Interface). PT Kilang Pertamina Inter-nasional, sebagai Badan Usaha Milik Negara (BUMN) yang bergerak di bidang pengolahan minyak, telah memanfaatkan teknologi informasi untuk mendukung berbagai operasional perusaha…
Penelitian ini bertujuan untuk mengembangkan sistem informasi website jurusan dengan konsep Social Customer Relationship Management (Social CRM) di Jurusan Sistem Informasi, Fakultas Ilmu Komputer, Universitas Sriwijaya. Pengembangan website menggunakan metode User Centered Design (UCD) untuk memastikan antarmuka yang user-friendly dan memenuhi kebutuhan pengguna. Metode Waterfall diterapkan da…
Perkembangan teknologi yang pesat semakin mendorong pentingnya pengalaman pengguna dalam pengembangan sebuah website, khususnya pada sektor pariwisata seperti website Traveloka. Traveloka sebagai salah satu agen perjalanan digital yang telah menyediakan fitur Rental Mobil sejak 2018. Namun, penelitian ini menunjukkan bahwa sebagian orang masih mengalami kesulitan dalam menggunakan fitur Rental …
Digital marketing and business brand marketing that must be implemented by the 471.co coffee shop for the success of digital branding and digital marketing based on the sostac method (sysituation analysis, objective, strategy, tactic, action, control) by utilizing social media in the form of instagram, tiktok and whatsapp applications as a container for active marketing from the 471.co coffee s…
Currently, there are still many students in high school who are still confused in determining the scientific field in higher education, even though the scientific field is one of the important things before determining the college they want to enter. They still depend on their parents or friends when they want to choose a scientific field, these high school students don't have a strong reason t…
At SMA Negeri 1 Babat Supat, all academic data processing is still done manually, making it difficult to process the data and present information quickly and accurately. This study aims to overcome this problem by using the PHP programming language and MySQL database, and to help schools improve systems that are not yet computerized. The research method used is a web-based system development me…
This study aims to evaluate the quality of the BNI Mobile Banking application on user satisfaction using the End-User Computing Satisfaction (EUCS) and Importance Performance Analysis (IPA) methods. The EUCS method is used to measure user satisfaction based on five main dimensions, namely content, accuracy, format, ease of use, and timeliness. Meanwhile, IPA is used to analyze application perfo…
This research aims to develop a Decision Support System (DSS) using the Simple Additive Weighting (SAW) method to assess the operational feasibility of heavy equipment at PT Ananda Mulia Sejahtera. The main issue addressed is the manual and undocumented inspection process, which is prone to errors and inefficiencies. The system was designed based on four main criteria: equipment age, operating …
Memprediksi durasi lama rawat inap pada pasien merupakan aspek krusial bagi rumah sakit untuk meningkatkan kualitas pelayanan medis dan manajemen rumah sakit. Prediksi ini membantu pasien dalam menyiapkan kebutuhan yang diperlukan serta memungkinkan rumah sakit untuk mempersiapkan pelayanan medis yang tepat. Dalam penelitian ini, dilakukan prediksi durasi rawat inap pasien ICU menggunakan pende…
The development of technology is related to the advancement of payment systems that can now be done through technological tools. SeaBank as one of the innovations in payment system advancement, is a digital banking application with its usefulness in conducting financial activities. However, it is known that since 3 months ago there have been negative reviews from users regarding the services an…
Transportation and food delivery services are one of the driving sectors of the digital economy in Indonesia. The e-Conomy SEA 2023 report shows that the transportation and food delivery services sector experienced a decrease in GMV in 2023 by 8% from the previous year. The decline in GMV indicates a decrease in transaction value in the transportation and food delivery service sector. GoPartner…
PT Pertamina Kilang Internasional RU III Plaju's Shared Service Center ICT is a service related to information technology infrastructure and facilities such as borrowing inventory for employees. However, based on an interview with the Shared Service Center Information and Communication Technology (SSC ICT) function of PT Pertamina International Refinery RU III Plaju faces various problems such …
JOOX is an online music streaming platform that gives users the opportunity to listen to music from various genres live. JOOX provides a free streaming service that is accompanied by some advertisements, and also presents a premium subscription service that provides additional access such as ad-free playback, better audio quality, and other exclusive content. According to data obtained from moj…
Tahun 2024 merupakan era digital dimana perkembangan teknologi yang terjadi di dunia semakin pesat, termasuk di Indonesia dimana masyarakat semakin memanfaatkan teknologi dalam berbagai aktivitas termasuk membaca. Salah satu industri baca yang mengalami perubahan digital tersebut adalah komik. Hal tersebut memunculkan istilah baru, yaitu “komik digital” atau “digital comic”. LINE Webtoo…
Perkembangan teknologi telah mempengaruhi manusia dalam menonton film terutama bioskop. Penggunaan teknologi aplikasi mobile telah meningkatkan proses pembelian tiket bioskop secara online. Salah satu aplikasi yang menerapkan pemesanan tiket online adalah M-Tix. Aplikasi M-Tix telah mengalami beberapa kali pembaruan yang berguna untuk meningkatkan kinerja dan pengalaman pengguna. Dalam peneliti…
PT XYZ Palembang is one of the national pharmaceutical companies that supplies medicine in Indonesia. This company produces various medicinal products in very large quantities. It is known that sales of medicinal products in the last 3 years have decreased and increased every month. With the decrease and increase in sales, the company must estimate drug sales well to ensure that the availabilit…
The rapid development of digital technology has a significant impact on the entertainment industry, especially on mobile games. Evaluation is needed to ensure usability, experience, and player satisfaction. The rapid increase in the mobile game industry makes evaluating these aspects important to ensure that games are not only attractive from the virtual, but also provide an optimal playing exp…
InDrive is an application-based online transportation business that offers services in a variety of vehicles, including motorcycles and cars, as well as couriers, interstate delivery, and delivery of big quantities or sizes utilizing special cars. Although the InDrive application has many advantages, it is not as widely used as other transportation service applications because of corporate comp…
Mr. Bro Barbershop utilizes social media to maintain relationships with customers, but the company is uncertain whether the use of social media actually increases customer loyalty. This study employs a quantitative research method. The data used in this study were collected through a questionnaire distributed to 89 respondents who are customers of Mr. Bro Barbershop Palembang and followers of t…
Teknologi informasi saat ini berkembang sangat pesat dan memenuhi kebutuhan masyarakat untuk memudahkan pekerjaan, memenuhi kebutuhan hiburan, bahkan memenuhi kebutuhan olahraga dikalangan masyarakat era revolusi industri generasi 4.0. Yang sedang marak saat ini adalah Clash of clans atau lebih dikenal dengan “CoC” Salah satu game yang cukup popular dikalangan anak – anak muda. Berdasarka…
Universitas UIN Raden Fatah memiliki LMS yang dapat diakses oleh mahasiswa dan dosen. Hasil observasi menunjukkan bahwa belum adanya evaluasi e-learning UIN Raden Fatah. Dengan demikian, tujuan dari penelitian ini adalah untuk mengevaluasi e-Learning UIN Raden Fatah, melalui perspektif mahasiswa sebagai pengguna. Tiga kuesioner - tabel pelaporan masalah, evaluasi LMS secara umum, dan kuesioner …
Information technology is widely used to enhance the ability to distribute, manage, and convey information. Governance is certainly essential for companies because, in the processes that have been implemented, IT governance serves as the main foundation in playing a crucial role in achieving the company's vision, mission, and strategic objectives. The Integrated Library System Lite, or INLIS Li…
This study analyzes user satisfaction with the Academic Information System (SIAKAD) at Miftahul Jannah Islamic Boarding School using the System Usability Scale (SUS). Questionnaires were distributed to teachers, students, and student guardians, with a total of 146 respondents. The final SUS score obtained is 70.72, indicating a fairly good system performance but requires improvement. The system…
Shopee is one of the largest e-commerce platforms in Indonesia that provides various products and services. User reviews of the Shopee application are an important source of information for companies to understand user needs and experiences, in order to improve service quality. This research aims to conduct sentiment analysis on user reviews of the Shopee application with the Bidirectional Long…
Tiket.com application as one of the online travel agent (OTA) has received many bad reviews on the Google Play Store, so an evaluation is needed to ensure the level of user experience. This research aims to evaluate the Tiket.com application using the Heuristic Evaluation method to measure user experience. The respondents in this research are users of the Tiket.com application who had made at l…
Badan Perencanaan dan Pembangunan Daerah memiliki sebuah layanan teknologi informasi yang bernama e-Monev. Berdasarkan evaluasi desain awal yang melibatkan pengguna dari website e-Monev menggunakan kuesioner System Usability Scale (SUS), desain awal dari website e-Monev mendapatkan skor 54,5 dan memperoleh penilaian kategori “OK” sehingga membutuhkan perbaikan desain. Masalah ini berkaitan …